Technical Support Technical Support Mon, 15 Jun 2026 21:02:49 +0000 Mon, 15 Jun 2026 21:02:49 +0000 Drakensang Online EN https://board-en.drakensang.com/forums/technical-support.905/ Latency & DRO_CLIENT64.EXE Sat, 13 Jun 2026 22:57:25 +0000 https://board-en.drakensang.com/threads/latency-dro_client64-exe.89191/ https://board-en.drakensang.com/threads/latency-dro_client64-exe.89191/ invalid@example.com (Talbor) Talbor
My latency is normally between 72-75ms, but for the past week or so, if not longer, it's been bouncing all over the place. I've seen it hit 1000-2000 A LOT which is obviously unplayable at that point.
Then there's the dro_client64.exe process using up a crap ton of RAM. It had gotten back to normal, but after this last maintenance it's doubled, or more, on it's usage of RAM....

Latency & DRO_CLIENT64.EXE]]> Travel Rations to Azar not working. Wed, 03 Jun 2026 00:00:36 +0000 https://board-en.drakensang.com/threads/travel-rations-to-azar-not-working.89177/ https://board-en.drakensang.com/threads/travel-rations-to-azar-not-working.89177/ invalid@example.com (DocWhisky) DocWhisky Persistent map loading delays– CDN/routing issue (not local) Wed, 20 May 2026 22:32:19 +0000 https://board-en.drakensang.com/threads/persistent-map-loading-delays-cdn-routing-issue-not-local.89142/ https://board-en.drakensang.com/threads/persistent-map-loading-delays-cdn-routing-issue-not-local.89142/ invalid@example.com (Φιλοπολεμος) Φιλοπολεμος I am experiencing a persistent performance issue that has been ongoing for a long time (approximately a year), and I wanted to share my findings here in case other players are experiencing the same, and to request proper investigation from the technical team.

The symptoms:
  • Black/grey screen for several seconds when changing maps
  • Noticeable delay when opening NPC shops or selling items
  • During group gameplay in maps, severe lag occurs — I cannot interact...

Persistent map loading delays– CDN/routing issue (not local)]]> 9 Are your server's down ? Sun, 12 Apr 2026 21:54:04 +0000 https://board-en.drakensang.com/threads/are-your-servers-down.89121/ https://board-en.drakensang.com/threads/are-your-servers-down.89121/ invalid@example.com (adrian157) adrian157 Even starting the client gives an Error.
Delete and reinstall also didn't helpt...
Than the main page ist losing without background image.
The drakensangonline.bigpoint.com website is completely down.
(I used some online tools for checking the website status and even that website said you are down and not reachable from all around the globe)

When I see it right your having a small data on your server wich is broken and the security-ID is...

Are your server's down ?]]> 1 i can't log in Sat, 28 Mar 2026 21:40:39 +0000 https://board-en.drakensang.com/threads/i-cant-log-in.89104/ https://board-en.drakensang.com/threads/i-cant-log-in.89104/ invalid@example.com (Souhunter) Souhunter I cant log in to the game Tue, 24 Mar 2026 18:55:43 +0000 https://board-en.drakensang.com/threads/i-cant-log-in-to-the-game.89097/ https://board-en.drakensang.com/threads/i-cant-log-in-to-the-game.89097/ invalid@example.com (100bir) 100bir
I cant log in to the game]]> The game is only 100.4 megabytes Thu, 05 Mar 2026 16:22:49 +0000 https://board-en.drakensang.com/threads/the-game-is-only-100-4-megabytes.89076/ https://board-en.drakensang.com/threads/the-game-is-only-100-4-megabytes.89076/ invalid@example.com (Woida) Woida After uninstalling it, deleting the temporary files that amounted to those 2 gigabytes, and reinstalling it, the clients reach the end of the green download bar at 100.4 megabytes.

Have any changes been made to the game?]]> 6 Lost jewel trinket Sat, 28 Feb 2026 10:58:07 +0000 https://board-en.drakensang.com/threads/lost-jewel-trinket.89070/ https://board-en.drakensang.com/threads/lost-jewel-trinket.89070/ invalid@example.com (rynkmar) rynkmar 1 About "Finding Fingal!" quest in Thera Thu, 26 Feb 2026 19:46:29 +0000 https://board-en.drakensang.com/threads/about-finding-fingal-quest-in-thera.88964/ https://board-en.drakensang.com/threads/about-finding-fingal-quest-in-thera.88964/ invalid@example.com (SillySword) SillySword
Thanks!]]> 3 Bug Transfer SET Draco's Thu, 26 Feb 2026 18:42:06 +0000 https://board-en.drakensang.com/threads/bug-transfer-set-dracos.89064/ https://board-en.drakensang.com/threads/bug-transfer-set-dracos.89064/ invalid@example.com (Pheon) Pheon
[​IMG]]]> No Sargon boss arrow Sun, 08 Feb 2026 13:08:54 +0000 https://board-en.drakensang.com/threads/no-sargon-boss-arrow.89038/ https://board-en.drakensang.com/threads/no-sargon-boss-arrow.89038/ invalid@example.com (Tornado) Tornado [​IMG] [​IMG]]]> 2 Facebook Login Issue Wed, 04 Feb 2026 14:01:47 +0000 https://board-en.drakensang.com/threads/facebook-login-issue.89029/ https://board-en.drakensang.com/threads/facebook-login-issue.89029/ invalid@example.com (Hokori) Hokori
Our client no longer support login through Facebook, therefore it will be impossible for you to access the game with those credentials.

In order to retrieve your credentials without using Facebook, please follow these steps:
  • Visit our official website and login with your Facebook account: https://www.drakensang.com/en
  • Click on the menu in the top-right corner and select Connect Facebook from the dropdown.
  • Enter a new username,...
​

Facebook Login Issue]]> DRAGON CREST DISAPPEARED Mon, 02 Feb 2026 01:21:10 +0000 https://board-en.drakensang.com/threads/dragon-crest-disappeared.89024/ https://board-en.drakensang.com/threads/dragon-crest-disappeared.89024/ invalid@example.com (bohyoyo) bohyoyo I was playing since 1 hour doing dailys etc... when i had wanted to see runes and jewel, and i realized my dragon crest had disappeared !! Instead there was a registration : dragon crest locked ....
Ok, i'm used to find bugs on this game, very often, so no panic : disconnect game and connect.
The dragon crest is now at the right place.
I just play a few time without this crest.
Can u see and solv this problem ??]]> Primal Spark BOSS Bug Wed, 28 Jan 2026 12:42:02 +0000 https://board-en.drakensang.com/threads/primal-spark-boss-bug.87972/ https://board-en.drakensang.com/threads/primal-spark-boss-bug.87972/ invalid@example.com (TheTeacher) TheTeacher 4 FPS drop Tue, 27 Jan 2026 09:03:38 +0000 https://board-en.drakensang.com/threads/fps-drop.88988/ https://board-en.drakensang.com/threads/fps-drop.88988/ invalid@example.com (BlackAKz) BlackAKz 1 How To Get Drakensang Online To Work On Nobara Linux? Thu, 15 Jan 2026 05:41:58 +0000 https://board-en.drakensang.com/threads/how-to-get-drakensang-online-to-work-on-nobara-linux.88982/ https://board-en.drakensang.com/threads/how-to-get-drakensang-online-to-work-on-nobara-linux.88982/ invalid@example.com (adidasos) adidasos
If you install it in steam, it runs, but there's no way to log in.
If you play it under wine you can login in, but cursor is messed up.
How do you get this to work?
I'm a linux noob, so I will need step by step instructions, thanks!]]> 1 I cant receive emails and change my password Wed, 14 Jan 2026 21:33:14 +0000 https://board-en.drakensang.com/threads/i-cant-receive-emails-and-change-my-password.88980/ https://board-en.drakensang.com/threads/i-cant-receive-emails-and-change-my-password.88980/ invalid@example.com (Marcelosmbr) Marcelosmbr
So i cant play, i cant change my password neither my email. What i do?]]> Restore Character Sat, 03 Jan 2026 12:06:47 +0000 https://board-en.drakensang.com/threads/restore-character.86541/ https://board-en.drakensang.com/threads/restore-character.86541/ invalid@example.com (DarkSteatler) DarkSteatler
I want to play again but i just found out that my character was not here ? is there a way to restore it ?

Name: Steatler
Server: Heredur

thanks =)]]> 6 Account deleted Wed, 31 Dec 2025 23:35:27 +0000 https://board-en.drakensang.com/threads/account-deleted.88960/ https://board-en.drakensang.com/threads/account-deleted.88960/ invalid@example.com (DarkSteatler) DarkSteatler
ok so after almost 10 years i came back, want to revive some memories but i remember my account was deleted back then i just wanted to know if it is still possible to bring it back from the dead ?

name: Steatler
Server: Heredur

thanks :)]]> Bonus code not working anymore Thu, 25 Dec 2025 14:58:59 +0000 https://board-en.drakensang.com/threads/bonus-code-not-working-anymore.88947/ https://board-en.drakensang.com/threads/bonus-code-not-working-anymore.88947/ invalid@example.com (Earelith) Earelith
I'm on harold server and since this latter week-end, no bonus code is working.
When entering any map instance I have the following "An unknown error occurred" (I've translated it, might be not the accurate sentence in english)

I'm not the only one, everyone in my guild I've spoken to have the same issue.

What's going on ?]]> 3