Announcement Newsletter FAQ

Newsletter FAQ
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For a user to receive a newsletter, a few things are essential:​

• Under all circumstances, the e-mail provided at the registration needs to be valid and confirmed

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and the user needs to accept to receive game information.​

• When you have confirmed your e-mail address, you will get a confirmation, so you know everything is correct

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• Accepting to receive game information can either be done upon signing up by accepting to “Receive game information”

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or at any time by entering the game settings, through the "Manage account" option, found in the top right corner of our website, after logging in: ​

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• In the account settings area, you can select the settings for newsletter section here:

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and then choose to accept receiving newsletters:​

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To sum up, the main reasons why a user didn't receive Newsletter:​

• The e-mail address has not been confirmed by the user after registering the game-account.
• User did not agree to receive game information (Newsletters) which looks like this:

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• Mailbox is full (Quota exceeded);
• E-mail address doesn’t exist / is not active anymore;
• You have reported in the past the e-mails from Bigpoint as being Junk / Spam;
• Remember to check your Spam / Junk area – maybe the e-mail landed there ;
• Particular e-mails with a so-called role based or reserved e-mail addresses cannot receive e-mails as they are blocked by the system that we use to send newsletter. This refers to e-mails which include prefixes such as admin@; privacy@; postmaster@ . You can find the full list here.
• Some local e-mail providers would try to protect their customers from possible Spam, not allowing any kind of advertising via e-mail.

If you fulfilled all above conditions and you still do not get our newsletters, please get in touch with our customer service through this contact form.​