Shadows of the Past (11/12)

I received this quest in Andrakasch from Jon Sunlair that says "Enter the Portal". But, there is no portal. When I have had this quest in the past with other characters there is always a portal adjacent to Jon. Not this time, any ideas what is wrong? I tried logging out and coming back, but no luck.

Also, I think the form used to submit a problem to support is confusing. They want "User Name" and "User ID". Does that mean account name and character name?

 

Got the same problem now . There is no portal there .

 

If you don't know where to find this, go to the drakensangonline.com website, log in, then submit your ticket to support. That way, your ticket will be automatically tagged with the correct info. They will look into the issue for you.

 

Thanks, I went to the website and successfully submitted the form.

 

same problem on three different accounts 11/12 has no portal to go through and is impossible to complete for now.

 

Same here. There was a portal when i was doing the quest with my mage, with archer there is not...

 

same here lol ...

 

i have the same problem

 

I dont understand why happened this to many players and nobody do nothing...

 

Attention everyone who is encountering this same problem:

Please file a ticket with support.

Cheers,
Anyki

 

Hey Anyki,

There have been numerous tickets filed. I personally have waited for three weeks now, not being able to advance the main story line, and have heard nothing from Support.

 

i guess they will fix it after anniversary event end...i read some posts from old players and this problem exist for 1 year at least

 

The fact that I have requested help for 2 weeks..having limited time to play, not getting anything besides the msg" we`ve told our team your issue" demonstrates how "competent" their teams are...or how much they care about the player base. During the time I haven t played I ve got a lot of surveys questioning why I left.... the lack of competence and the lack of care for the players.

 

Stesso problema ombre del passato 11/12 fermo da 2 settimane ma dicono che il problema è un po' che c,e' comunque il portale dovrebbe essere a King città??

 

Ho avuto lo stesso problema ma ho contattato l'assistenza ed è stato risolto il giorno successivo.

 

i have the same problem guys i cant unlock the shadow portal. Can somebody tell me how can i fix it or wait for something to fix it by its self?

 

Have you contacted support? I had the same issue so I contacted support and it was resolved the following day.

 

Well, a lot of players have contacted support for months now, many of them several times, so that is probably not the answer to the problem. Read the Forum.

This particular quest is the doorway to Cardhun and the continuation of the main storyline since the CE. Maybe the new guys are rethinking that whole process. I cannot understand why they are silent on the issue, but they are alienating a lot of players (if they care).

 

DSO I think I am unlucky. After u fix the quest 11/12 - shadow of the past, I dont have the portal again. Server is Grimmag, account name is Niki543

 

The "hotfix" (including debugging the quest with the missing portal) isn't scheduled to be implemented until this upcoming Monday, 11/8/2021. If you look at the bottom left corner of the game screen, you'll note that we're still on release 252_17, updated 10/22/2021.