Announcement Ask the CMs in English

Discussion in 'Headquarters Archive' started by CM Greg, Jul 14, 2015.

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  1. AmerickaNindza

    AmerickaNindza Junior Expert

    will the world burn if you wait those 15 min? thats enough to do 2-3 runs on moon event maps
    jcdenton007 likes this.
  2. Troneck86

    Troneck86 Forum Great Master

    What in the Hell is going on with your server infrastructure?
    jcdenton007 and Darwarren like this.
  3. jcdenton007

    jcdenton007 Forum Apprentice

    So my inquiry was ignored in order to respond to the person who was responding to me (and not even asking the original question).
    Ok then, I got it. This was a waste of time for me to bother thinking that anyone at BP actually cared about my concerns. Well noted.
    Last edited: Feb 24, 2016
  4. EhtovK

    EhtovK Old Hand

    Hello there, Haruki-Sama, I have a small question that might not involve you directly but I'd like to ask you if you're kind enough to inquire the proper people in DSO HQ to give an answer, as always.

    16 days ago, on February 8th, this post was created, regarding quite a number of people being constantly affected by the Error Code 23 in the server Tegan, Allogeneous followed up, and he still does, sent you S.O.S. SMSs during the past few days, and despite his efforts, 16 days later the error prevails and keeps affecting a lot of us, and as far as I've seen he's being given little information about a possible definite solution or what is going on, so my question is just that: What is going on with Tegan?, and of course when we can expect a proper solution for it?


    P.S. Those people owe Allogeneous a beer, he's been very patient with all of our rants and screams there.
    Yogo and -Skygazer- like this.
  5. Zaxtr

    Zaxtr Forum Apprentice

    Tnx for the answer Haruki :) I didn't want to atack you but trust me is really irritating feeling when u must hunt "rabbits" in 3v3 30 mins and end up dead from exhaustion :) So I'm forward for the changes then :p
  6. Dragonnns

    Dragonnns Forum Veteran

    CM Haruki - I know you can't speak for Greg. However, the neglected forums are languishing. If you can't read them, try Google translate. You'll get at least the gist of their frustration.

    Maybe there are answers already given in other forums. But still, repeating them can't hurt. I can't think it would take Greg more than an hour to reply to them. Heck... If he can't as he is too busy, why don't you reply to the Greeks, Germans, and Dutch. At least they'd know they weren't ignored.

    Based on your last reply to me via this thread, I figured you'd take proactive action to involve the non-English/Spanish speakers who play DrakensangOnline, and who have been re-directed to these threads for answers. As I understand it, at least for the German users, they have 2 weeks for an answer to their question before it is deleted from the German forums. Since there has been no response from a GM on that thread since 10/01/2015 (18 weeks ago or so), I find it appalling that an English speaker is asking for the German thread to get a reply.

    It is even worse for the Greeks and the Dutch. Seriously. Why start a thread about communication if you just abandon it? If you don't expect to use it, delete it. At least then the users will understand that their thoughts/ideas/comments don't matter.

    I don't mean to be contentious but I plan on continuing to bring up promises not kept. If these promises are no longer valid (ie: broken), let me know and I'll stop "nagging".
    VMmage, Bubble, Yogo and 2 others like this.
  7. Master0fpuppets

    Master0fpuppets Forum Baron

    Could we please get a free character change instead of a 3 days premium or something other then that in a bonus code sometimes?
  8. Balorien

    Balorien Forum Apprentice

    I cant imagine how could you double the prices in a week by such a poor product performance. I am premium and I cant enter the game the last 2 days. Yes, I am loyal customer, but not that loyal. Higher prices + lower quallity = good bye!
  9. PakNorTosh

    PakNorTosh Forum Greenhorn

    Good post Dragonns ! I have written a very similar one in in the german thread.

    If the CMs don't have the time to answer in their own threads, they should just close it. Pretending to users that there would be a place to get answers to their questions and then just ignoring them for month is just disrespectful and left many users very frustrated by now already and the number grows every day.

    (The german users aren't even linked to this thread btw, so they wouldn't even find the answers if those are given here)

    The whole information system ( including Facebook and Twitter ) is poorly managed in my opinion.

    So my question to the community-"managers" is :
    Will we see better community management in the future ?
  10. CM Haruki

    CM Haruki Community Team Team Drakensang Online

    Hey there playful creatures,

    Nothing personal against you so please write it again ^^.

    And very quick I jump our but reassuring you that I am coming tomorrow with a fresh batch of CM answer for your latest inquiries.
    Read you tomorrow!!

  11. Master0fpuppets

    Master0fpuppets Forum Baron

    I know, it just got buried with million other post's.

    Anyways this was kinda the best 3 days premium ever, so thanke you very much!
    1x Flawless Sapphire form cube and, 1x Polished sapphire, 1x Unique Premium cube weapon with 1k Andermant among other smaller gems.

    I just felt the need to say thanke you.

    Is Khalys on parallel world at any point of time gonna have a unique set like other parallel world bosses?
    Last edited: Feb 26, 2016
    _Baragain_ likes this.
  12. _Baragain_

    _Baragain_ Living Forum Legend

    It would be cool if she did and even cooler if it brought andermagic damage to all the classes... Right now, DKs can do a little elemental damage (Fire), but it would be awesome if we could finally take true advantage of the fact that almost everyone runs around with a lot less resist than they do armor.
  13. Fugnuts

    Fugnuts Forum Master


    I have a few questions that id like to ask.
    1.When are you going to fix the invisible hp bug in pvp? Seriously guys, a few months have passed since this bug appeared in DSO.I cant bellieve that its not fixed yet.
    2.What happened with the mystic cubes?You guys said in a twitch that they will drop for everyone but you wont be able to open them unless you have premium.Are you planning to make these drop for everyone like it was announced in the twitch session or?
    3.Any plans on merging the servers with a very low number of players left?There are servers where 6v6 never starts because of that, no matter when you login.5v5 only starts during a short interval of time most of the times, the cities are pretty much deserted on servers like Balor for instance.
    4.Why do you say that you are going to raise the prices for stuff ingame in order to make it fair for all?Do you guys realise that in some countries like Bulgaria,Ucraine,Romania,Brasil and so on, the average wage is 200-300E tops?By increasing the prices for these countries along with some others you make things anything but fair.I know that there were players who changed their IPs in order to buy ander cheap but i dont see why because of few players the residents of those countries with smaller prices need to suffer the consequences for the actions of a few.
    5.Do you plan on making some changes regarding the new karabossa and vargulf sets?It was suggested many times now but nothing was done so far.The sets are very weak and no one is using them.
  14. Armando

    Armando Forum Connoisseur

    Just to give you some quick replies before a busy CM has to waste time to write again what was posted before ...
    Haruki, February 22nd:
    Please refer to this announcement.
    _Baragain_ likes this.
  15. CM Haruki

    CM Haruki Community Team Team Drakensang Online

    Hey there everyone

    here we go with some answers before this week is over but before I would like to make a statement about the latest connectivity issues, which have been quite the pain - and are still ongoing, as we can see. We know that the downtimes are super frustrating and please rest assured that we are deploying extra internal measures to monitor and sustain the game the best way we can. Investigations as to the cause of these episodes are still ongoing and we will for sure give out some compensation once they are over.

    And now, here we go!

    Hey there Mesala,
    -- you are referring to a some kind of gift feature which, at the moment, we are not really considering for this game.
    -- yeah, that's how it rolls, if you leave PvP for any reason you will always have this waiting time.

    Do not be so hurt and ask again. I do not do these things out of personal reasons, really.

    Hey there,

    you are completely right, it does not involve me apart from being the direct messenger of this to the tech people. Yes, we have seen that Tegan has been quite bumpy over the last weeks. There has been little information about it because the team is still investigating whether this has a direct involvement with us and the server or has also something to do with external providers. I know it's quite frustrating to remain waiting as the problems pervade... but rest assured that we are following up on this issue and trying to find the cause so we can make an official announcement about it. Thanks for your patience!!

    And yes, plenty of beers for Mr. A.

    Hey there,

    I am pretty sure Mr Greg is gonna jump over there sooner or later to offer some answers. When we say that we are rather busy we do not say this as an excuse but because on particular times we rather prefer to focus on behind-the-scene tasks that involve actively the perks of community management (even if that's made from the shadows) than spend extra time typing answers for a relatively smaller club of eyes. Not saying that these threads are not valuable, do not get me wrong. It's true that we opened them for a purpose and we are committed to keep them. So expect a comeback for the Silver Essences Abuser.

    I am afraid this won't be the case for the near future... Sorry.

    Double the prices? Do you belong to the Romanian, Bulgarian or Greek community? In that case I would understand the complain although I am 100% sure that the prices have not been doubled and that the official statement states a rather different percentage. I can understand the complaints made by those communities, since they were paying less than other communities. But again, this decision comes from the Payment team to make all playerbase a little bit fairer.

    On the other hand, yep, still working on those technical issues. Quite a pain they are, I'd give you that.

    What do you think? I'd say that the latest batch of 2-pieces sets for the PW kinda give already a hint... ;)

    Hey there Fugnuts,

    I like your name. Anyway, let´s go for the answers:
    1. Well, sometimes something very apparent to you because you suffer it is rather hard to figure out and fix on the technical side. I know is annoying but I also know it remains in the bug horizon of our developers. So please bear with us until we deliver the fix.
    2. The behavior for Mystic Cubes remains as it is: only dropping for Premium users. We did indeed announce a different dynamic but it was taken away due to community feedback.
    3. At the moment we are still examining the behavior of those smaller servers and keeping the Project Americas stuff under our radar. So it's too early to tell you exactly what will happen with those servers and when. Sorry!
    4. We CMs or development team on DSO did not push for the changes in payment and, if I am correct, you should have a specific place in your forums where you can write your concerns about this. These are being read by people in Customer Care that can un derstand your languages.
    5. Not sure if the sets will get tweaked but let's say that we are also regarding these events and the items that come with them to see how we can make them more desirable for more players, specially for the veterans.


    And that will be all for this time. I'll see you all next week again.

    Kind regards,
    Armando and Master0fpuppets like this.
  16. daywaker2

    daywaker2 Forum Demigod

    Haruki what does that mean America Project? What that mean exactly??You try to make a fusion with 2Servers Tegan and Agathon or what you mean about shifting instances:D??And if you allready have a design for server migration please complete it:D
    Last edited: Feb 29, 2016
  17. silverseas

    silverseas Count Count

    So Tegan's been having Err23 issues for ~1 month. I happen to know the development of server migration was in the works for quite a while... any chance it could be sped up so we can just move out of the ghetto? Preferably before we all run out of patience and just move out to a different game. :p
    garonx and -Skygazer- like this.
  18. Rev

    Rev Active Author

    Haruki while we are on the topic of andermant prices, the goal is to create a fair global environment for all players purchasing from different areas, correct? What factors into the decision of these prices? Cost of living? Income of the area? In general, the American servers like Tegan and Agathon have prices ranging from 30USD to 125USD, roughly for the 114k andermant pack. At the high end we are paying about 115 EUROs. Surely increasing the price ranges for these Latin American countries would create a better and more fair playing environment. The prices have been UNFAIR and SKEWED for a long time now. You can obviously purchase two to three times the amount of andermant in a Latin American country compared to a state like Boston, or New York. Is there going to be a change to lowering prices for those that are in the United States? OR, a raise in the prices for the Latin American countries? The former mostly unlikely, but please answer the question. I am sure if you tracked all the players who have spent a significant amount in this game, and those that have the better gems/more exclusive things it will be from those that are in the Latin American countries. So again, why is the price 2.5 or 3 times more in the United States?

    TL;DR What factors into the decision of andermant prices? Possible lowering of U.S. prices? Or, Increase in Latin American prices?
  19. Rhysingstar

    Rhysingstar Forum Ambassador

    Would you recommend to the dev's or whoever makes the decision that players get some realm frags as part of any compensation. The increase in drops has still not been made despite the fact that entrance prices were increased months ago. Yes, the "freemium" is nice, but honestly I would rather have the frags that I keep wasting every time the game crashes.

    On top of that, you should send the support staff some kind of huge thank you for taking the brunt of our frustrations for all these outages.
    Troneck86 likes this.
  20. Novadude

    Novadude Commander of the Forum

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