bug

Hello, can you disconnect my account because I had a bug and I can no longer connect to it because it remained connected to the game my id 847728 heredur server

 

is game update we all got errors

 

i can connect with my other character ,and i see my character connected

 

Please disconnect my account 847728 heredur thanks

 

one moderator answer please 5hours ago

 

Login to your account and try to access that exact character.
If you can't manage to get in ... just wait for 1 hour and the game should automatically log you out due to inactivity.
It will be faster than to submit a ticket to support

 

and @corélia edit some messages with personal imformation

 

Hi,
except that you can't !
If I try to connect with my char who is still connect : Error Code 35 ! Client is not update.
If I try with another char of the account : Error code 23 ! Game is till running.
And this is the same problem since 12:30 so more than 1 Hour .......

 

Error Code 35 is easy to fix
Turn off the client ... delete dro_client64.exe file in DSOClient\dlcache
restart the client.
You can also try playing in browser

 

Exactly same problem here than K-otik, and your solution not work trakilaki, i try 5 min ago

 

What do you think i do since 12:30 !!!!
The client is uptodate cos i can play with another account
Technical support can t disconnect him .......
[Ticket#2021123037003561]

Hello,
Tried disconnecting it, but I am not sure if this would work currently. The team is aware of the issues and is currently investigating it further.


Your Bigpoint Customer Service Team

 

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