Announcement Error Code 23

Discussion in 'Official Announcements' started by teddy.bear, May 18, 2015.

Dear forum reader,

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  1. teddy.bear

    teddy.bear Forum Ambassador

    Hello Heroes,


    Players cannot enter the game because the game tells them that they are already logged in. According to our developers some cases can be solved when players try not to log in for at least 10 minutes and the system logs straightens the problem out by itself. We are also aiming to fix this issue with the upcoming release number 150.

    However, many of your have reported case where you are suffering since days.

    In order to look at individual cases please contact the support:

    And send the following details:
    - Username
    - Server
    - Account ID
    - language you play in
    - the duration you have been unable to login
    - your LOGG files
    - which browser you are using (if you play in the browser)
    - your operational system (Windows XP, 7 etc)​

    Best regards,
    CM Greg & DSO Moderation Team
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