Error: Failed to download a critical file

Discussion in 'Technical Support' started by AlexCC, Aug 20, 2017.

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  1. AlexCC

    AlexCC Someday Author

    Hi,

    I'm getting this message after I select my character:

    [​IMG]

    After this the game crashes. I'm using the client. Windows 10 x64. Happens either with the AV on or off. I've tried clear the DSO folder in the temp folder, re-install a newly downloaded version of the client, and let it download everything before I login. No luck.
     
    AlexCC, Aug 20, 2017
    #1
  2. Shine2

    Shine2 Board Administrator Team Drakensang Online

    Hi there AlexCC would you please send a ticket to our Support with this error message please. Thank you.
     
    Shine2, Aug 20, 2017
    #2
  3. trakilaki

    trakilaki Living Forum Legend

    It is most probably brief connection failure.
     
    trakilaki, Aug 20, 2017
    #3
  4. AlexCC

    AlexCC Someday Author

    I could be but it isn't, because it happens all the time, and also because the error doesn't happen if I choose my ranger that is in Hiraja, or my dwarf that is in Kingshill. But it does happen with my mage that is in The Splintered City of Cardum, and with my Dragonknight that is in Ashraya. So it seems to be related with the maps somehow.

    Done!


    ---MERGED---

    Quick question before I start downloading browsers and Java, etc. Is it still possible to play this game on the browser? If yes, Firefox will do? thanks
     
    Last edited by moderator: Aug 20, 2017
    AlexCC, Aug 20, 2017
    #4
  5. trakilaki

    trakilaki Living Forum Legend

    You can play in IE11 (I do) Firefox and Chrome are not supported anymore.
     
    trakilaki, Aug 20, 2017
    #5
    AlexCC likes this.
  6. AlexCC

    AlexCC Someday Author

    Thanks! I'll try :)

    ---MERGED---

    Nevermind, I have the same problem in the browser :/
     
    Last edited by moderator: Aug 20, 2017
    AlexCC, Aug 20, 2017
    #6
    trakilaki likes this.
  7. Sunlight

    Sunlight User

    Hey there @AlexCC ,

    Try to clean your DSO Temp files and reinstall the game.
    If that doesn't work, and your connection is fine, as recommended by my colleague @Shine2, write a ticket to our support team.
    Cheers,
     
    Sunlight, Aug 20, 2017
    #7
  8. AlexCC

    AlexCC Someday Author

    Yes, I've done that already.

    Maybe it's a local problem since I see someone else from my country complaining about the same.

    [content removed]
    (No file sharing allowed in the forum)

    Thank you!
     
    Last edited by moderator: Aug 20, 2017
    AlexCC, Aug 20, 2017
    #8
  9. Flegethon

    Flegethon Forum Greenhorn

    Hi to all,

    I have exactly the same problem

    --------MERGED----------​

    Windows 10 x32. I've tried clear the DSO folder in the temp folder, re-install a newly downloaded version of the client, but still the same error
     
    Last edited by moderator: Aug 21, 2017
    Flegethon, Aug 21, 2017
    #9
  10. Shine2

    Shine2 Board Administrator Team Drakensang Online

    Sorry to hear that Flegethon :( If your connection is fine ( you can do whatever other things you do online every day) - write a ticket to our support team. Gather as much information as you can- especially error codes or any messages you receive and describe your issue thoroughly.

    best regards
     
    Shine2, Aug 21, 2017
    #10
  11. tryox

    tryox Advanced

    had the same problem, I installed the client again and it worked for me
     
    tryox, Aug 24, 2017
    #11
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