event box rewards deleted

Discussion in 'Technical Support' started by sheldonq, Dec 28, 2019.

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  1. sheldonq

    sheldonq Forum Greenhorn

    After opening event box in kingshill for 1500 phestos coins and picking up 3 of the dropped rewards game teleported me to the town circle and when i got back to box location drops weren't there anymore. What can i do to get them back?
     
  2. trakilaki

    trakilaki Living Forum Legend

    You hit the teleport button :)
    You will have to contact support
     
  3. TwiliShadow

    TwiliShadow Count Count

    That hovers with the best of them. (IE Really s.u.c.k.s.!!!!)
     
  4. sheldonq

    sheldonq Forum Greenhorn

    1 week update - no response from the support yet, looks like all the runes and gems are lost. That royal ruby hurts the most tho.
    The thing is: i have not clicked the teleport or hit the hotkey, i was moving and picking up items, so even if i were teleporting - it would stop. After i had picked up radiant diamond i just saw the loading screen and i were back in town with my drops gone.
     
  5. Dragonnns

    Dragonnns Count Count

    I opened the box and the game crashed with the error about missing a file. I sent it in to support as well and hope to have the missing items show up soon.

    I do have to say that the user experience was a tough one as I have done this event every year but failed to play enough to get to open the present until this year....only to have it all go poof. I hope the error logs I sent in are enough to help them keep it from happening to anyone else.
     
  6. Sunlight

    Sunlight User

    Hey there @sheldonq ,

    Sorry to read your description.
    As you have already contacted our support team, you will have to wait for their answer.
    We can't help you here in the forum. For that reason, I'm closing this thread.
    Cheers.
     
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