Support Game Won't Load

Discussion in 'Technical Support' started by Dragonnns, Oct 14, 2021.

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  1. Dragonnns

    Dragonnns Forum Veteran

    So I'm on day three (soon to be four) of not being able to play the game. Since the patch on the 11th, the game won't load normally. It has literally take three days to get to the point where the I can log in far enough to click to get the Daily.

    I normally access the game via IE. I've cleared cache every which way to Sunday. I've flushed the DNS. I've deleted the game files and let it download again. No change.

    So I tried to install the game. It would download files to just past the "You can play" mark and then just sit there. When I'd click to start the game, I could only see part of the login page but not the part where I could actually start it.

    I've checked the log and I have a slew of errors. These are most common:

    [WARNING] InternalPathEngineServer::Load: loading paths disabled!

    [WARNING] HttpNzStream: FAILED to load 'http://drasaonline-774.bpsecure.com...nt_01.eve.59b6867ebf200ed3d24ed2390282879e.nz' with HttpStatus 'Invalid Status Code' and error desc 'transfer closed with 251 bytes remaining to read'!

    [WARNING] HttpNzStream: FAILED to load 'http://drasaonline-774.bpsecure.com.../sell.dds.b96bbedc7fa23498a9b3196dae662894.nz' with HttpStatus 'Invalid Status Code' and error desc 'transfer closed with 250 bytes remaining to read'!


    My internet speed is not an issue. The ping to the game is steady at 78-80ms.

    To give you an idea of the problem, this is what Kingshill looked like after waiting 45 minutes to load the game:

    [​IMG]

    And this is what it looked like 30 minutes later:

    [​IMG]

    It has not gotten any better than what you see above. And if I move to a new map, the entire game just dies.

    I have a ticket in with support but haven't heard anything other than the fact that there was a problem with the website but not anymore.

    Anyone have any ideas to try?
     
    NutBreaker likes this.
  2. trakilaki

    trakilaki Living Forum Legend

    There are some kind of security issues with the files in your error links. The issue is server side ... most probably CDN.
    [​IMG]
    I had to add extra permissions and exclusions in order to download them to my PC.
    774 is your server.
    Here is what you could try ... go to Test Server and download all the files. (it is a same game version running there ATM as on live servers)
    You can use the client or you can use the browser. If you use the browser stay online for something like 15-20 minutes there then try getting back to Agatnhon. (was it Agathon you play on?)
    the other option is to go to TS using the client. Don't forget to change the target in the properties
    Code:
    "C:\Program Files (x86)\Drakensang Online\thinclient.exe" -stable -x86_64
    then download all files (don't start the game until the bar is 100% done even if the client says you van start playing) and try couple of maps on TS.
    Then return yo your server. (don't forget to change back the properties in the client .exe again)
    Make sure your OS or any app are not deleting your game files in the temp folder.
    This should work because you would not have to download files when playing on live server.
    BTW start the game on TS under the same settings you use on live server so the game would load the additional files like cursors.
     
  3. Dragonnns

    Dragonnns Forum Veteran

    So I tried to connect to stablebuild.drakensang.com to no avail. It was less successful than connecting to agathon.drakensang.com. I tried the client both with and without the -stable option and now it just loads a black window and nothing happens.

    Looking at the thinclient log I see a bunch of messages such as:
    Warning: Requesting Web Resource - https://drasaonline-610-dwl.bpsecure.com/template/public/language/sk.svg?__cv=1630999685
    Warning: QObject::connect: Cannot connect (null)::stateChanged(QNetworkSession::State) to QNetworkReplyHttpImpl::_q_networkSessionStateChanged(QNetworkSession::State)


    I've turned off my firewall and antivirus. I've ensured that Java has all the various iterations of drakensang websites excluded. The Temp folders are not being deleted.

    I reached back out to Support and they suggested I run it via the client which (see above) doesn't work at all.

    I could try reformatting my computer but it really feels like it is something at the DSO side.

    I am currently sitting in Kingshill with no character, just text boxes where characters should be. No cobblestones, NPC's clothes but no bodies. It is really not playable this way.

    If I reformat, if I save the DSOClient folder, will that save some time on loading the game or do the downloaded files need a timestamp that matches the game? It has taken days to get this far, I'd hate to have to start the days-long timer again.

    Thanks!
     
  4. trakilaki

    trakilaki Living Forum Legend

    What OS are you using and have you updated your certificates (check this guide) ?
    Formatting and deleting things won't help you much, it could only make things worse. From what I can read in the warning you can't connect to the server. Why? I don't know. I can access all servers without issues ... which makes me think there are issues between your client and the server. It could be some sort of ISP restrictions or whatever.
    Do you have limited internet traffic or any cap? If you don't I could provide you files ... you could just download them(few GB of data) and put them in the Temp folder.
     
  5. Dragonnns

    Dragonnns Forum Veteran

    I added the certificates but no change. I found another computer to use and it has the same slowness in trying to connect to drakensang.com, let alone log in. This is starting to feel like my ISP is blocking it in some way.

    My internet speed is fast and there aren't any caps on downloads. If you have the files handy, I'd love to at least play the game while I work with my ISP to see if they are the issue.

    Thanks!
     
  6. trakilaki

    trakilaki Living Forum Legend

    I had to exclude most of the files and only include only the new ones ... which reduced the size of the folder from +30GB down to less than 2GB.
    Here it is ... download the .rar file and extract all the files into DSOClient folder. Replace all of the needed files. Replace the files in the sub-folders too.
    At the end you should have them all including your old files that were not replaced
    Let me know when you download the file, so I can delete it.
     
    Last edited: Oct 15, 2021
  7. TheHound

    TheHound Forum Greenhorn

    I play Agathon Server, and its similar. For me game runs ok for like 3-4 maps, but then after the loading screen, the problem begins. It takes like 5 min to load a map, when it does, latency is very high, on an unplayable way.

    I been closing client when the game freezes, so i can at least do daily quests. Can't do regular farming, coz i would have to close game, and log in all the time.

    There is more people with the same problem, a few players from whats app groups im in, and also a close friend ingame can't play, so im sure it's been affecting many players, at least on Agathon Server.

    Already tried cleaning DsoCache folder, made the Certificates work and tried to install game on a different computer, but its the same.

    It started yesterday, for everyone i know.
     
  8. Dragonnns

    Dragonnns Forum Veteran

    Got the files! Thank you!!

    FWIW, the ISP says it isn't an issue at their end.

    ----MERGED----

    If you haven't, you may want to reach out to Support and let them know. I was basically told that the problem wasn't affecting anyone else. Maybe if more people report the issue, the problem can be tracked down and corrected.
     
    Last edited by moderator: Oct 17, 2021
  9. trakilaki

    trakilaki Living Forum Legend

    I just noticed they have changed the website's location ... it used to to be located in Singapore, now it is showing up German address.
    I will let the file stay one more day before termination.
    Was it helpful? Could the game load properly?
     
  10. EvelinaRochaz

    EvelinaRochaz Forum Greenhorn



    [​IMG]

    https://imgpile.com/i/UtA5jc

    Hello Trakilaki,

    All this time i still was using my old pc with win7 x64 and followed your advice/guide by using the old Firefox browser x32 with java,
    it worked fine all this time (thank you for that) till the certificate chance i think, now when i start the Firefox browser and go to DSO website i get this screen and nothing works anymore, when i click on the "Agree" or the "More Options" buttons nothing happens so i cannot start DSO anymore, can you please help me?

    I already installed the 3 new certificates in the browser but still nothing works.

    Take care always,
    Evelina

    And is there any other good site where i can upload pictures and create a url to put the pictures in this forum because this imgpile site does not seem to work because it does not show my picture in here...
     
    trakilaki likes this.
  11. Lambrusco

    Lambrusco Regular

    I think this is a way that DSO has to tell us let us be.... nice new team we already have...
     
  12. trakilaki

    trakilaki Living Forum Legend

    That is a proof of BP's awesome programming skills :)
    That is a recent addition ... I had problem with it once it showed up for a first time (I think it was at the start of this month). None of the options is working and none of the buttons is doing anything.
    All you have to do is ... install a blocker extension :) and it will never show up ever again.
    [​IMG]
    Here is a link it is recommended by Firefox all you have to do is add it to Firefox and restart the browser. I don't recall changing anything in the settings ... so it should work with default settings (without changing anything in settings).
     
    Last edited: Oct 16, 2021
    EvelinaRochaz likes this.
  13. EvelinaRochaz

    EvelinaRochaz Forum Greenhorn

    Awww Trakilaki, you make things that are so complicated for me so simple! ^.^ hugs! and thank you so much:) it works like a charm.
     
    trakilaki likes this.
  14. NutBreaker

    NutBreaker Forum Apprentice

    So, recap; I MUST run game in mozilla firefox cause regular 2GB client doesn't work anymore since last patch?
    Agathon server btw.Thanks
     
  15. trakilaki

    trakilaki Living Forum Legend

    Not necessarily.
    I can play on Agathon both in client and browser.
    [​IMG]
    The only difference is slightly higher ping when playing in client.
    In browser my average latency is ~185ms while in client the average latency is ~197ms.
    the distance between my location and San Mateo is around ~10500km
     
    NutBreaker likes this.
  16. NutBreaker

    NutBreaker Forum Apprentice

    Oh so envy.. I wish I could..
     
    magnifier likes this.
  17. Dragonnns

    Dragonnns Forum Veteran

    Unfortunately, it didn't solve the problem. It did allow the client to start up saying it had all the files. However, the ground had no texture and none of the characters were visible, just their name.

    I renamed the DSOClient folder to start fresh and started the Client after reinstalling it, being sure to "Run as Administrator". I let it sit there for a day and a half and it finally got to the screen that allows you to "Play Now". After logging in, I have cobblestones but still no characters.

    I let the game run without doing anything in it other than moving occasionally, and the NPCs have clothes and I can see my pet.

    [​IMG]

    I continue to get a slew of error messages on missing files (and they repeat):

    [WARNING] ClientGameWorld::UpdateExitState() exit entity with name 'a0200_kingscity_exit_to_g0001_beach_01_night_dun_00' not found!
    [WARNING] ClientGameWorld::UpdateExitState() exit entity with name 'a0200_kingscity_exit_to_e_ks_01_cave_02' not found!
    [WARNING] ClientGameWorld::UpdateExitState() exit entity with name 'a0200_kingscity_exit_to_e_nye_dungeon_01' not found!
    [WARNING] LocationMapManager::SetupNewEntities(): could not create a map icon for travel point dummy_travelpoint!
    [WARNING] LocationMapManager::SetupNewEntities(): could not create a map icon for state object workbench_consumables_01!
    [WARNING] LocationMapManager::SetupNewEntities(): could not create a map icon for state object workbench_gems_01!
    [WARNING] LocationMapManager::SetupNewEntities(): could not create a map icon for state object workbench_pets_01!
    [WARNING] LocationMapManager::SetupNewEntities(): could not create a map icon for state object workbench_smith_01!
    [WARNING] ClientGameWorld::UpdateExitState() exit entity with name 'a0200_kingscity_to_e_ks_01_sewers_01' not found!
    [WARNING] ClientGameWorld::UpdateExitState() exit entity with name 'a0200_kingscity_to_e_ks_01_cave_01' not found!
    [WARNING] ClientGameWorld::UpdateExitState() exit entity with name 'a0200_kingscity_to_e_ks_01_crypt_01' not found!
    [WARNING] ClientGameWorld::UpdateExitState() exit entity with name 'a0200_kingscity_to_e_ks_01_boss_01' not found!
    [WARNING] ClientGameWorld::UpdateExitState() exit entity with name 'a0200_kingscity_exit_to_e_sum_01_dun' not found!
    [WARNING] ClientGameWorld::UpdateExitState() exit entity with name 'a0200_kingscity_exit_to_e_sum_02_dun' not found!
    [WARNING] ClientGameWorld::UpdateExitState() exit entity with name 'a0200_kingscity_exit_to_g0001_beach_01_night_dun_00' not found!
    [WARNING] ClientGameWorld::UpdateExitState() exit entity with name 'a0200_kingscity_exit_to_e_ks_01_cave_02' not found!
    [WARNING] ClientGameWorld::UpdateExitState() exit entity with name 'a0200_kingscity_exit_to_e_nye_dungeon_01' not found!
    [WARNING] Beard style was not found, default style applied.


    I need the computer for work but figured I'd reformat it over the weekend to see if something got installed that I just can't find.

    I truly appreciate the help.
     
    NikiBG likes this.
  18. trakilaki

    trakilaki Living Forum Legend

    just to make sure you have done it in correct way ...
    - first you let the client download all the files
    - when the download is done you turn off the client and exit
    - then replace the files in the Temp folder with the files I gave you
    - then run the game.
    Was it in this order?
    Both US servers almost always had similar issues in the past. That is one of the big reasons the game have never really managed to keep the players from Americas .
     
    NutBreaker likes this.
  19. Dragonnns

    Dragonnns Forum Veteran

    Ah! I had hoped to not have to download all the files first as that was taking forever so I started with your files. I let the files download (it took a day and a half) until the client reported that all had been downloaded. I've replaced the DSOClient folder with yours and while things aren't speedy, they at least load. I have cobblestones to ride my horse on. The NPCs have clothes now. And best of all, I can actually see the characters.

    Thank you kindly!
     
    trakilaki likes this.
  20. trakilaki

    trakilaki Living Forum Legend

    the later files are replacing the others.
    the game is replacing the files when downloading ... that is why files need to be downloaded first an then replaced.
    Just make sure the files are not being deleted.
    Running the game in browser is better until all is loading OK and then you can switch to client.
    You need to paste the link to the image with the file extension (this is the link to your picture https://imgpile.com/images/UtA5jc.jpg )
    [​IMG]
     
    EvelinaRochaz likes this.

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