Heredur: All Connections Attempts Have Failed

Discussion in 'General Archive' started by Bewitched, Jan 16, 2015.

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  1. Bewitched

    Bewitched Forum Apprentice

    Does anyone else have a similar problem where:

    - Game fails to connect every single time you change location
    - The retry button may or may not work after clicking it several times
    - The server fails to load completely on the browser sometimes, and the page needs to be refreshed several times
    - Other servers seem to work fine
    - Being in a party with other players seems to aggravate the connection problem.

    I've contacted the support, and was informed that Heredur server is overloaded, but this problem has been recurrent ever since the most recent New Moon event. I've spoken to several other players, and not many people seem to get disconnected every single time they change maps.

    I've tried the game at a public library with their wifi, and it worked better than my personal wifi at home. This is strange, because I have excellent internet connection at home. I am starting to doubt whether this truly is caused by the server overload or just a bug. I've contacted the support again regarding this issue, but no response.

    Does anyone have similar issue?

    Server: Heredur
    Browser: Firefox
     
    Last edited: Jan 16, 2015
    synje likes this.
  2. Dragonnns

    Dragonnns Forum Veteran

    There is a thread on this issue (now closed) called map change connection problems the sequel in support. The issue seems to affect those people connecting to Heredur from the Americas the most but may not be restricted to them. We were doing various traces and currently think it might be related to BP's effort to stop the DDoS attacks and/or may be related to those going through the prolexic routers.

    If you get a solution, there are many who would love to know the fix!
     
    Bewitched likes this.
  3. sebastian_fl

    sebastian_fl Count Count

    I was assured BP is looking into this issue. There is no reason not to trust them, even if that takes so much time. And it could take more. So patience, we cannot do much otherwise.
     
    Bewitched likes this.
  4. Bewitched

    Bewitched Forum Apprentice

    Yes, that may be the issue. I am playing in Heredur in America. But my being able to play the game without any issues at a local library seems to negate any issues connecting from the USA to EU servers...
     
  5. Darwarren

    Darwarren Count Count

    Same story in Agathon with IE and Chrome. 6 + hours for server restored, but lots of error code 21. 1 reported error code 25.

    Misery loves company.
     
  6. Bewitched

    Bewitched Forum Apprentice

    Strange. I have no problems in Agathon or Tegan.
     
    Darwarren likes this.
  7. Dragonnns

    Dragonnns Forum Veteran

    You can go to a command prompt and type in tracert heradur.drakensang.com and hit the enter key to see how many hops you go through. The last two (for me at least) are going through the prolexic servers at BP's side. They may have a firewall rule based on the originating IP. Perhaps the library uses a different ISP than you do? Just a thought.

    BTW, Agathon and Tegan do not go to a prolexic server and are in the US. I don't think anyone is having the problem you listed on those two servers (but correct me if I'm wrong!).
     
  8. Darwarren

    Darwarren Count Count

    My connection had 16 hops varying from <1 to 86 ms, which may be excessive, or not. The distance from the California servers to the East Coast Market can't help.

    7:37 PM local time. 2 people in my Team Speak Network quit the game in frustration with Agathon's continuing error code 21, multi-map problems. Other reported log-in troubles for 6+ hrs, across the thin client, the website, even the test server.
    We are talking about ongoing problems in 3 states. Some players are tech professionals, currently employed in the field, and have good academic credentials. Several different guilds are represented. The news from on-line game chat is much the same.

    It is possible that it is some type of paranoid, harassment scheme, but I think it would be reaching too far. LOL.

    --MERGED--

    I am curious. If the library has better connection success, does it also have use a fiber optic system, rather than cable?
     
    Last edited by moderator: Jan 16, 2015
    Bewitched likes this.
  9. crazyelli

    crazyelli Junior Expert

    I play Tegan and in the US and i have the same problems..
     
  10. Kaimooks

    Kaimooks Forum Apprentice

    Since new release, I can't log into Agathon or Tegan at all! Kinda sick of it all at this stage : / Every new release, they fix class stuff, how about fixing the game first?! Bad enough half the maps are bugged or you move maps and get DCed or error 21 or lag out of nowhere! Great fun if your in a group and we all have to wait and half the time ppl can't log back in! Everyone is just so fed up at this stage.

    I like the game now only because of the great ppl I play with (or rather can't play with anymore!) but looks like we're all gonna go elsewhere now. Aim is to have fun not end up annoyed!

    No way any of us would ever consider subscribing after the last couple of months nonsense! I feel sorry for those that have spend real $$$ on this game.
     
    Bewitched likes this.
  11. edrogers58

    edrogers58 Regular

    I play Agathon Server live in Australia can not get onto server just get not able to establish connection and Retry since 142 was uploaded
    I made a Tegan account a year or 2 ago just too check when my Agathon toon was being dumb but Tegan works find
     
  12. Bewitched

    Bewitched Forum Apprentice

    Is Tegan listed as recommended server for you? Just wondering.
     
  13. gromgore

    gromgore Forum Greenhorn

    I play on the Agathon server. The game was fine till the new patch came along now i get stuck with the dreaded blue retry button when i try to connect to the game. The server is recommended for me. Anyone have any ideas for me.
     
  14. crazyelli

    crazyelli Junior Expert

    yes it was
     
  15. Hannai

    Hannai Someday Author

    I can't log into Agathon (recommended server) either since new patch. Tried clearing app, reinstall, cleared cookies, flushed cache, attempted to throw computer out the window! I give up. But I do miss it.. what other game do you have the challenge of kiting bugs, error 21s and DCs, monsters ain't got jack on them! ;p
     
  16. Kaimooks

    Kaimooks Forum Apprentice

    Teagan is now "working" but no luck on Agathon (recommended server). I loved this game when it worked but it's just not worth the effort or time-wasting. Such a shame.
     
  17. Bewitched

    Bewitched Forum Apprentice

    Yea...I'm getting an impression that this might be a bug. There is no way either Tegan or Agathon is overloaded. Could you do me a favour and see if the same problem is seen in Heredur for you as well?
    Agathon is also my recommended server, but Agathon seems to work fine for me. It would be nice if you could check Heredur.
     
    Last edited: Jan 16, 2015
  18. Kaimooks

    Kaimooks Forum Apprentice

    Agathon is back up and yes, I can get into Heredur also. For how long> That, is the question! ;p To Bp or not to Bp.. I think I already know the answer!
     
  19. cntgetright

    cntgetright Forum Apprentice

    i have been having the same problems in heredur server and i figured i would create a character in agathon just to have something to do while they were working on this issue (if they are working on this issue) until i seen sebatian's post i havnt even seen any type of recognition from bp that there was a problem so at least now i have seen some1 saying they are working on the problem, but in i do get a lot of error 21 in agathon and i am also in america. i havnt tryed playing anywhere other then my house. my problems started about six hours after the start of the last full moon event
     
  20. GroovieGimp

    GroovieGimp Forum Apprentice

    @Darwarren - I'm on fiber playing Agathon and haven't had any issues since Tuesday. Of course, the area in which I live has many data centers and server farms as well, all owned and operated by the Big 5 software giants.

    They just took down Agathon for maintenance...
     
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