Feedback I can not buy inomants for a bonus offer, or a vicious circle of communication with technical suppor

Discussion in 'Technical Support' started by Вантик, Jun 24, 2020.

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  1. Вантик

    Вантик Forum Apprentice

    The beginning of the story is here.

    First step. I was sent to support
    "please wait for the Support and see what they say- there's nothing we can do here in the Forum to sort it out- sorry"
    Good. I wrote to technical support, explaining the problem.

    Second step. Support sends to another support, on payment.
    "Please contact our payment support team.
    To do this, click on the "Support Service" link in the "Payment" section of your account or on the "Support" link on the main page or main game page of your game.
    Then, under the heading "Request type", select the option "Problem with payment."

    Ок. Wrote in a payment support team. Selected the option "Problem with payment."

    Third step. Payment support team sent me to the forum
    "Unfortunately, according to the data you provided, we cannot determine the nature of the problem and help you. Please contact our technical support team via the contact form or forum.
    In this case, indicate the request number and inform the contact person that you have already contacted us and have been redirected.
    Hope for your understanding."

    There is no section in the contact form for support describing the problem, so I could not explain the essence of the problem. Attached a screen scan, but they did not understand anything.
    At this circle closed. I don’t understand what to do. Where else should I turn?
    Google Translation, Sorry,
     
  2. teddy.bear

    teddy.bear Team Leader Team Drakensang Online

    Hello @Вантик,

    Payment matters can only be handled by support - there is nothing we can help you with through the forum. You don't have to select "Payment" when you contact support, because the payment support form is related to a transaction in particular - this form should be used when something goes wrong with a purchase.

    In your case, you need to contact your registered language support by filling in this form and selecting Game Problem, for example.

    Good luck!
    Best regards,
    teddy.bear
     

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