I mistaken the crushed gem

Discussion in 'Technical Support' started by Tarantule_CZ, Feb 28, 2020.

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  1. Tarantule_CZ

    Tarantule_CZ Forum Greenhorn

    hello bigpoint, I would like to ask if it would be possible to give me back the jewel that I smashed on February 27.2. 2020 at 7:30 pm - 8:30 pm at a workbench (ponk) for shining dust. name- Trceknamornik server - Griammag

    Thank you in advance for your reply.
     
    Tarantule_CZ, Feb 28, 2020
    #1
  2. teddy.bear

    teddy.bear Forum Ambassador

    Hello @Tarantule_CZ ,

    Such inquiries can only be discussed with the support team, so please contact your registered language support for assistance.
    ​
    Best regards,
    teddy.bear
     
    teddy.bear, Feb 28, 2020
    #2
  3. ΣMiwel

    ΣMiwel Forum Ambassador

    Why are you even sending him to the support team? Support won't give back any sold, melted or crafted items... only dropped items and only if they don't contain gems. You know it. Don't give him false hope.
     
    ΣMiwel, Feb 29, 2020
    #3
  4. teddy.bear

    teddy.bear Forum Ambassador

    Why would I do that :D ? I'm here to help players, not to give anyone false hope or waste anyone's time. Sold items are restored as long as they don't have gems / runes embedded. Melted items and crafting processes are not undone / restored. However, as a matter of fact, jewels accidentally being deleted or turned into dust are restored as a one time only courtesy.

    The official statement on these policies can be found here.

    Best regards,
    teddy.bear
     
    teddy.bear, Feb 29, 2020
    #4
    Ariandrake likes this.