Issue with bonus codes

Discussion in 'Technical Support' started by Yanmir, Dec 28, 2021.

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  1. Yanmir

    Yanmir Forum Greenhorn

    Hi, i hope that's the right section.
    On 22/12 i correctly redeemed the code DSOSANTA (1 deluxe week, 4k anders) and decided to save it.
    Today, after the release, the code is disappeared.
    I tried to relog, change map, and successfully redeemed today's daily code, but the issue remains.

    I'm quite noob, and planned to save anders and use the code on a premium day to get the belt of zeal and treasure collector.

    Happy holidays!

    Edit:
    i wrote to the support and they replied that

    The code was not supposed to be active, therefore the package shouldn't have been obtainable. Also keep in mind that packages should be opened upon redeeming a code, not saved, since such scenarios can occur.

    It seems to me that they cared more to give reasons to justify themselves for this problem, rather than taking note of this issue. I mean, can this happen also with purchases? It would be even more annoying.
    I expected an answer like "we are sorry for the inconvenience, we will work on it, please take this xxxxxxx as compensation"
     
    Last edited: Dec 28, 2021
  2. Emonna

    Emonna Forum Greenhorn

    Hi, i hope that's the right section.
    On 22/12 i correctly redeemed the code DSOSANTA (1 deluxe week, 4k anders) and decided to save it.
    Today, after the release, the code is disappeared.
    I tried to relog, change map, and successfully redeemed today's daily code, but the issue remains.

    I'm quite noob, and planned to save anders and use the code on a premium day to get the belt of zeal and treasure collector.

    Happy holidays!
     
    zimbawe, Alpaca and Gryngol like this.
  3. remei

    remei Junior Expert

    Kinda makes sense, if you really redeemed the code, you would see that the Deluxe has a 1-week countdown, i.e. you need to activate it within one week of redeeming, otherwise it will be unusable. It is clear the team does not want you to save it for Premium Day or other similar events - and it makes sense from their (business) point of view. These free premiums used to be without countdown, but apparently that is another "fix" that was necessary to prevent "abuse" :)

    I really don't want to surf on a negative wave like many in the forums do, but this was cute from you to believe that :)
     
  4. Yanmir

    Yanmir Forum Greenhorn

    Apparently we are the ones getting abused :D things you don't see on patch notes.
     
    Alpaca and Gryngol like this.
  5. Gryngol

    Gryngol Forum Apprentice

    The same thing happened to me with the DSOSANTA code, at 03:00 in the morning of Monday, Spain time (already Tuesday), a 3-minute countdown (after almost two hours I was able to enter and the blue box was no longer there) when it was announced for 09:30 and reconnection for 11:00.

    I have 2 other boxes with dredge blankets from last year and they have not disappeared.

    It is time that when redeeming the codes appear everything in the inventory as in all the games and leave boxes on the margin of the screen, if the problem is due to the premium that when you take the box it appears in red (expired) so as not to activate it or give the codes with premium apart from those of items.

    DSO give the grinch a break :D

    HAPPY HOLIDAYS ;)
     
    Alpaca and Yanmir like this.
  6. nvmind

    nvmind Forum Inhabitant

    Must be a bug from this new patch. I had 3 icons on my screen with premium on them, that I didn't redeem (saving them for when I play few days in a row without break) and only the DSOSANTA one is gone after this patch, the others are still there.
    It should be looked at and fixed by the admins.
     
    Alpaca, Yanmir and Gryngol like this.
  7. Mariokbe

    Mariokbe Community Team Team Drakensang Online

    Hello everyone!

    To clear out the misunderstandings regarding the DSOSANTA code, this code was part of a TV Advertisement campaign and was scheduled to be active every year at this given time, it was not planned to be activated among the other daily codes throughout the month. Since it was not part of team's plans for Christmas Advent codes, nor has it been part of their ideas for compensations, the bonuses and prizes it gave were to be removed.
     
    Yanmir likes this.
  8. remei

    remei Junior Expert

    Thanks, this is how information on and explanation of whatever "mysterious" issues happen in the game should look like. That aside, you scared me for a while, had to login to the game and check whether my claimed deluxe is still in the inventory - it is, so I guess what was removed is the ability to use the code and rewards that were not claimed yet. It's not like you can remove bonus gained from deluxe days that have been already used anyway :)
     
    Alpaca likes this.
  9. nvmind

    nvmind Forum Inhabitant

    Umm.. what ? How are the bonuses and prizes it gave, to be removed from the players that already spent them ? Or are to be removed only from the players that didn't spend them yet ? I'm getting so tired of this game...

    BTW, we just got 999 ice essence from the latest bonus code. I guess we should use it fast, before it taken away.
     
    Last edited: Dec 28, 2021
    zimbawe and Alpaca like this.
  10. Yanmir

    Yanmir Forum Greenhorn

    Thanks for the reply, the situation is clearer:
    the code was released at the wrong time and it was decided to delete pending prizes. I don't think there will be a new official-scheduled code of this sort, since it has already been leaked and some players already got the rewards. Those who saved the rewards got unlucky but the decision of cancelling pending prizes is questionable in my opinion unless there will be a new code.

    This has cleared that codes with premium time normally don't disappear, and this was an exception. My feelings towards the game are then restored.

    P.S. correct me if I'm wrong.
     
    Alpaca likes this.
  11. DocWhisky

    DocWhisky Forum Connoisseur

    So once again, DSO screws up and the players are punished for it....
     
    Alpaca likes this.
  12. Gryngol

    Gryngol Forum Apprentice

    Thanks for an accurate and timely information Mariokbe.
     
  13. remei

    remei Junior Expert

    Actually, they do. I was leveling a new ranger last month, and got 3 day normal prem and 3 day deluxe on the same day, and decided to keep deluxe unclaimed (icon on the left side) for a while... Well, it disappeared after some 12 hours and never re-appeared again, so I learned my lesson there :) I'm guessing old premiums given out before timers were applied to premiums are still safe, but I would bet that everytime you get a new premium from now on, it will have the same behavior, unfortunately.
     
    Alpaca likes this.
  14. nvmind

    nvmind Forum Inhabitant

    Yes, I feel the same. I thought for a moment that someone tries to kill the game fast and painless, but I was mistaken. Back to the slow and painful way, where the idea is not to make a fun game, but one that irritates players up to that point where some of them spend lots of money just to feel a bit better. And if you don't believe me then have a look at this post

    https://board-en.drakensang.com/threads/should-i-start-playing-this-game-again.84723/

    where over 80% of the ppl replied NO to one's question if he should start playing this game again. Only one conclusion here, this is not a fun game we would recommend to anyone.
     
    Tronco_Vaaaa and Alpaca like this.
  15. Lambrusco

    Lambrusco Forum Expert

    And if you or whoever answers it have to say from now on why hahaha
     
  16. Alpaca

    Alpaca Forum Apprentice

    Hi,

    Didn't have much to play during Christmas times, but now I'm ready to play and OUCH it's gone? Why? :eek:

    Rather, DSO don't give such a code at the very beginning, then change your mind the next day & remove the reward without a notice? DSOSANTA. Be generous, Santa won't take the gift back if I keep it in my closet unwrapped :rolleyes:

    Please restore the code
     
    Yanmir likes this.
  17. Dragenstein

    Dragenstein Padavan

    Sadly, I've learned from experience that you have to claim and use anything from the bonus codes immediately. What really bugs me, is that the premium and deluxe that you get from bonus codes expire in real time whether you use them or not.
     
    AndJustice4All and Alpaca like this.
  18. trakilaki

    trakilaki Living Forum Legend

    Not quite true, those are not Bonus codes :)
    All players are getting 3 day trial Premium Membership at level 15 and 3 day trial Deluxe Membership at level 20 (as it can be seen from the examples in the links). These trial premiums can be acquired only once per account.
    Unlike bonus codes, these boxes are gone if you don't claim them or if you don't accept them if you click on them ... and that was the case ever since they introduced the premium membership in the game, it is nothing new. i had acquired these more than 50 times on different accounts.
    I have got one on one of my accounts few hours ago
    [​IMG]
    [​IMG]

    But in same time I have the BOOST100 bonus code from few months ago
    on this same account

    [​IMG]

    So, they only removed the contents from this one particular bonus code.
     
    AndJustice4All, Yanmir and Alpaca like this.
  19. Yanmir

    Yanmir Forum Greenhorn

    Thanks Trakilaki, I feel a little bit better :)
     
  20. remei

    remei Junior Expert

    Correct, these are what I meant, and you are right, they are not bonus codes, but they are still both left-side icons/objects with similar ingame behavior (in regards to appearing and disappearing). Also, in my experience, the unclaimed Deluxe did not disappear after just clicking and unclaiming - I actually clicked on it twice without claiming within a span of few hours, and the icon was still there. It only disappeared during the next day (not right after login, just during my gameplay - I think I was just casually switching maps and it was gone when I landed in the new map). And as I still freshly remember this and learned my lesson, I had no hesitation when it came to claiming DSOSANTA :)
     
    Alpaca likes this.

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