Little help please about GmBh

Discussion in 'General Forum' started by cigarbennett, Jul 18, 2020.

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  1. cigarbennett

    cigarbennett Advanced

    I have a friend that uses thin client. She has used thin client for a while. Recently when she loads thin client she gets GmBh version. She can not buy premium with this GmBh for what ever reason. She has done all the normal things delete her temp file uninstall thin client etc... of course support is no help like always. Support just tells her Bigpoint does not support GmBh. Anyone know why this GmBh version keeps coming up? Or how she can download thin client with out the GmBh???????

    Appreciate your time. Thnx in advance.

    Oh if it makes a difference she uses Chrome as her browser. But has used chrome in the past and thin client worked.

    I will edit my post to respond. So some power hungry MOD doesn't just cram them all together.

    Silverseas or should I call you Snowbunnie.. we are on same sever. Friends name is Mistyrage you probabley know her, she has played for years. I will advise her to post some screen shots here. She is not really into computers but has played for years, she knows how to delete her temp file ect... Obviously I can not see what she is typing or deleting. But she seems sure she has deleted her temp file etc...

    Miwel... She has repeated GmBh to me a number of times. I am sure those are the letters. My thin client does not have those letters associated with it, mine is Drakensang online (64Bit) as the title. But her thin client icon has the GmBh with it. Yes I did an internet search Those letter some legal clarification about how a German company can be owned, trade stock etc... And yes a lot could be gotten wrong. She is relaying all this to me in game chat.

    She can play the game just fine. Problem is buying things... when she tries to buy premium the screen is just black where you put in your credit info. It is the same when she goes to the classic menu screen. Just black where you put in your info.
    She has had premium for years. This whole thing just started recently.

    You would think support would be more help. Bigpoint is in business to make money.

    Also she says she has tried to just log onto the webpage not use thin client. And make a the purchase there. But same thing just black where you put in your info.
     
    Last edited: Jul 19, 2020
  2. silverseas

    silverseas Forum Commissioner

    Er... can this friend of yours supply some pictures, or better yet, a video showing what is going on? Because the company is called "Bigpoint GMBH" - and I think GMBH is just an acronym of a type of company. :rolleyes:
     
    cigarbennett and ΣMiwel like this.
  3. ΣMiwel

    ΣMiwel Count Count

    Are you sure you're getting the letters - whatever they are - right? Company is named Bigpoint GmbH (this is the only correct capitalization), which is something in the lines of <name> Ltd. or <name> LLC (or whatever the equivalent in your country is). It says that if the company owed you some money, you can't make the boss sell his house to pay you.

    Now, I have no idea what's going on in case of your friend, but one of you is getting something wrong.
     
    cigarbennett likes this.
  4. ziggy16

    ziggy16 Forum Greenhorn

    Hi this is Misty I am the one having problem with buying regular premium. When I go to buy it all turns black . It is GmbH . I have contacted support have no answer yet.
     
  5. ziggy16

    ziggy16 Forum Greenhorn

    I can not take screen shot.
     
  6. ΣMiwel

    ΣMiwel Count Count

    You have to take a screenshot... without that we won't help you. What OS are you using? Windows? Linux? Mac of some sort?
     
  7. ziggy16

    ziggy16 Forum Greenhorn

    Using Windows in settings for game screen shot is blocked won't let me take screen shot F10
     
  8. ΣMiwel

    ΣMiwel Count Count

    Then use PrintScreen button (PrtScn), open MS Paint, and click Paste (or press Ctrl+V). Then you can save the screenshot as an image, upload it to imgur and post the link here on forums.
     
    silverseas likes this.
  9. ziggy16

    ziggy16 Forum Greenhorn

    Thank you everyone it finally worked after a month should get prize for not giving up. Thank you for all your help.
     
  10. cigarbennett

    cigarbennett Advanced

    Thank you for your input Silverseas & Miwel. After half dozen emails to support she finnally got someone to listen.
     
  11. silverseas

    silverseas Forum Commissioner

    Glad it's sorted. :)
     

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