login issue

Discussion in 'Technical Support' started by kmoolox, Dec 7, 2019.

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  1. kmoolox

    kmoolox Forum Greenhorn

    hi,
    i was in kingshill when i suddenly crash, i relaunch the game and it ask me to create a character, it means that my characters are probably deleted. Can i have help to fix that plz.

    (excuse me for my bad English…)
     
  2. teddy.bear

    teddy.bear Forum Ambassador

    Hello @kmoolox :oops: ,

    Your characters are surely not deleted, but you need to make sure you are on the right server, otherwise you won't see your existing characters.

    Please relaunch the game and make sure you select the server you initially played on, where your characters have been set up.
    Best regards,
    teddy.bear