Lost skins

Discussion in 'Technical Support' started by -kirachan-, Jan 11, 2020.

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  1. -kirachan-

    -kirachan- Forum Apprentice

    i have a question i bought several skins with breeders and when i want to put them again i can't because i don't see them anywhere and instead it tells me that i can buy them new according to you how many thousands of breeders are needed to have a skin?
     
  2. trakilaki

    trakilaki Living Forum Legend

    I don't know what breeders are but all skins you have are in the customization window.
    Go to any blacksmith and select "customization" from the menu
     
  3. -kirachan-

    -kirachan- Forum Apprentice

    breeders is Andermant i know all that you say but they missing i buy him 1 week ago and want to change but missing spend 30k andermant for it and now gone :) but interesing backsmith sell that skin again so i lose skin lose and andermant too so what is the point to buy him is bug like all in that game ;)
     
  4. trakilaki

    trakilaki Living Forum Legend

    OK, tell me what class you are playing, make a list of all skins you bought but you are missing again and post few screenshots of those skins in the customization window.
    I will buy them all and see if it will work for me or I will be missing them after spending andermant just like you.
     
  5. -kirachan-

    -kirachan- Forum Apprentice

    there is no way to show after they are gone and I can't put a skin on without buying it you can see for yourself [​IMG]
     
  6. menestrelul

    menestrelul Forum Apprentice

    Same problem
    [​IMG]
    [​IMG]
     
  7. trakilaki

    trakilaki Living Forum Legend

    OK I did test them all on few characters of different class.
    I did customize my gear few days ago and I still have the Disaster skin available
    [​IMG]
    Then I bought and applied the Kingshill Researcher Staff and gloves
    [​IMG]
    I did get notification
    [​IMG]
    But when I changed map the skin was gone :D
    [​IMG]
    I bought it once again ... this time it remained in my collection.

    I switches to my ranger and bought all items from Alan's gear + Tracker's Shoes.
    Then I logged out and logged in again ... this time 3 items were missing from my collection: Alan's Hood, Alan's Bracers and Tracker's Shoes
    [​IMG]
    I am wearing them but I don't have them in the collection.

    So it just proved items are vanishing from the collection even if bought with andermant.
    I have tons of screens ... I will try to reconstruct the events and report the issue.
    That's the only thing I can do :)
     
    menestrelul likes this.
  8. -kirachan-

    -kirachan- Forum Apprentice

    --MERGED--

    thank you for your time but that doesn't change the fact that my skins are gone and also my andermants too i will no longer buy these bug skins
     
    Last edited by moderator: Jan 13, 2020
  9. menestrelul

    menestrelul Forum Apprentice

    Thank you for your time and resources.
    I wear the costume for a month (at least), without having it in the collection(more exactly: Staff, gloves and shoes).
    If I change the customization I lose it.
     
    Last edited: Jan 13, 2020
  10. -cymerianin-

    -cymerianin- Forum Greenhorn

    BP considers it a scam. Coins issued for free?
    Technical support replied that it was a fraud attempt on my part.
    It is good that the skin has not disappeared from the weapon - here is the video evidence.
    Of course, I don't have a skin in the customization window.
    It's gone - I won't spend 10,000 coins again.


     

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