Support Nebula error when fighting PW Herald

Discussion in 'General Archive' started by wenny0119, Aug 25, 2016.

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  1. wenny0119

    wenny0119 Junior Expert

    Hi all, are there anyone else getting this nebula error causing the game to crash when fighting the Herald? So I was in a full group, everyone was firing away, and I get this error. So far it had happened twice (so far I've only reached Herald twice anyway).

    Thanks,
    Clarent.
     
  2. Morinphen

    Morinphen Forum Overlooker

    Haven't gotten to it yet, but I can't say I'm surprised...
     
  3. Sunlight

    Sunlight User

    Hey there heroes,

    We are aware of this problem and we are following it to Drakensang Team.

    This was happening on test server too, so, please, keep calm and let's wait for some further news :(

    Be patient.
    Cheers,
     
  4. hailstoned

    hailstoned Forum Greenhorn

    I have this problem too, everytime that i want to kill the boss, after a few attacks my client crashed. I'm use a mac. (update: i tried it now 3 times, and 3 times client crashed)
     
    Last edited: Aug 26, 2016
  5. Morinphen

    Morinphen Forum Overlooker

    This is a serious problem... what's the point of a test server if mistakes make it through to the live servers (if only this were the first time) ? How many times do we all have to say it before it gets to their sturdy heads - release it later, nobody cares, just make it right... not every release with several hotfixes in the very next days... LOL. I know you're just a forum mod, and not a dev., so I'm not aiming this at anyone but those who run the game... sheer incompetence on their part, as almost always :/.
     
    wenny0119 likes this.
  6. Sunlight

    Sunlight User

    Hey there heroes,

    We don't know if our devs were able to reproduce that error during testing time. That's why sometimes things fail.

    Be sure that our Team is already working on it and that's not a general problem, since there are people that are not facing this issue. So, further investigation is needed. We know that many players are facing it, but not all :D

    Keep patient ;)

    Cheers,
     
  7. Piipero

    Piipero Junior Expert

    Not a general problem when 3 of 4 man team keeps on getting nebula every single time.. the 4th never.. Really comforting for half of player base to know that the other half is getting their missions done and Herald farmed...
     
  8. wenny0119

    wenny0119 Junior Expert

    Agreed, when I got this error I was in a full group...and 3 or 4 of us were getting it, so that means we missed out the quest progress (and drops too).
     
  9. Sunlight

    Sunlight User

    Hey there heroes,

    We are not saying that it is not "boring" what you are experiencing. Of course it is and we are sorry for what's going on currently for some of you ;)

    Rest sure that we are sending all information, but we need to understand why some people get it and others don't. Just that ;)

    For now the problem is considered as "general" (due to plenty of reports that are happening) and it is a known issue. For now, we can inform that Nebula crash will be fixed on a Hotfix or in Release 173, probably next week.

    Please, keep patient and keep informing us about that situation. It's very important ;)

    Cheers and thank you for your awesome support!
     
  10. Morinphen

    Morinphen Forum Overlooker

    So yet another rushed release might happen soon? Man, do they ever learn? Geez, have one a month or longer, but make it good... SMH...
     
  11. Sunlight

    Sunlight User

    Hey there @Morinphen ,

    According to the latest news, they are already working on a fix for two main problems that are currently happening:

    1. Nebula crash;
    2. Only the 1st player from one group can open the final chest of Q7 Boss, which is not intended.

    We are passing your feedback to them ;)

    Thank you for your patience.
    Cheers ;) ,
     
    Morinphen likes this.
  12. _Baragain_

    _Baragain_ Living Forum Legend

    I'd agree, but did you test it on test server? If 20 people test it on test server and none of them have issues, then the DSO team can't fix it. I don't remember seeing anyone with issues on TS reporting the issue, and the fact that the bug is not a 100%, I'm not surprised it slipped through.

    Long story short, unless you are active on test server and test these things yourself, you have no room to complain when someone else doesn't get a random error.

    P.S. I did the full quest and two runs of fatal and didn't get a single nebula. Moral of the story, always test these things yourself since you have different conditions than the other testers.
     
    trakilaki likes this.
  13. trakilaki

    trakilaki Living Forum Legend

    I was playing at TS since I was working on Wiki material and I had no issues.
    I had nebula errors but only when opening that falling premium icon.
     
    -Faeriequeen22- and _Baragain_ like this.
  14. Sunlight

    Sunlight User

    Hey there heroes,

    Please, our Hotfix to Release 172 was successfully applied.
    Let us know if the problem remains or if it was really fixed ;)

    Thank you for your support once again!
    Cheers,
     
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