Announcement Newsletter FAQ

Discussion in 'FAQs and Tutorials' started by teddy.bear, Feb 18, 2020.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
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  1. teddy.bear

    teddy.bear Team Leader Team Drakensang Online


    Newsletter FAQ

    For a user to receive a newsletter, a few things are essential:
    • Under all circumstances, the e-mail provided at the registration needs to be valid and confirmed
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    and the user needs to accept to receive game information.​
    • When you have confirmed your e-mail address, you will get a confirmation, so you know everything is correct
    picture02.png
    • Accepting to receive game information can either be done upon signing up by accepting to “Receive game information”
    picture03.png
    or at any time by entering the game settings, through the "Manage account" option, found in the top right corner of our website, after logging in: ​
    picture04.png
    • In the account settings area, you can select the settings for newsletter section here:
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    and then choose to accept receiving newsletters:​

    picture06.png

    To sum up, the main reasons why a user didn't receive Newsletter:
    • The e-mail address has not been confirmed by the user after registering the game-account.
    • User did not agree to receive game information (Newsletters) which looks like this:
    picture07.png
    • Mailbox is full (Quota exceeded);
    • E-mail address doesn’t exist / is not active anymore;
    • You have reported in the past the e-mails from Bigpoint as being Junk / Spam;
    • Remember to check your Spam / Junk area – maybe the e-mail landed there ;) ;
    • Particular e-mails with a so-called role based or reserved e-mail addresses cannot receive e-mails as they are blocked by the system that we use to send newsletter. This refers to e-mails which include prefixes such as admin@; privacy@; postmaster@ . You can find the full list here.
    • Some local e-mail providers would try to protect their customers from possible Spam, not allowing any kind of advertising via e-mail.
    If you fulfilled all above conditions and you still do not get our newsletters, please get in touch with our customer service through this contact form.​
     
    Ariandrake likes this.
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