shame

hello, please change my current email address EDIT
by the following email address:
EDIT
Please take this request into consideration because I am unable to connect to my old email address and therefore cannot change my password for security reasons.
you will be held responsible in the event of a problem because I have been sending you this request for several years

 

I'm probably asking you a stupid question but over the last few years, what have you written in the support form email box?

Because if you write to -OLD EMAIL- then the system has been responding to you for years and you cannot read it.

 

You did it?

a) log in www.drakensang.com
b) click on support
c) fill form (write your NEW-email in email field)


In the past many times it happened to me to open a ticket directly from the game client but they did not add the various accountID, charID and bigpointID to the request and therefore they cannot trace it back to your game account.
If all goes well they will then ask you to prove that you are the real owner of the account and if they are satisfied they will change your email.
I know this for sure because in the last 8 months I have helped 4 of my friends who were in the same situation as you, especially those who used hotmail emails that Microsoft decided to disable.
And I assure you that the problem is not "bad English" since we have always used Google Translator which makes enough errors.

But excuse me if I dare, I would avoid breaking the rules like in this 3D.
It's an English language section and you write in another language.
Multiposts are prohibited and you have written 14 msg
Finally, insulting other people doesn't make things better.
This is written by someone who for years has been very critical of this company but never, I believe, violating the rules

So relax, follow their instructions and you will see that you too will solve the problem

 

mb sry i have send them an other msg with my curent adress (i do it before, have try everything) but it's maybe that ^^
i will do that all the time now with account ip, pseudo, server ( like long time ago) if they can't resolve it before february with all of that im done with the game and maybe close my account EDIT

 

Hello @AkiTonik ,

Please follow the instructions @Marsicanus helpfully provided. To send a support ticket, you must be logged into your account and in the email box provided in the ticket, you must write your new, current email that you have access to.
Otherwise, the replies will be going to your old email, and you can't see them. And I know for a fact that the replies have been sent.

Also, do not write your personal information (such as your email address) on the forum, multiposting is forbidden and this is an English Forum and therefore, English is the only allowed language - just so that you know why you'll get suspended.

Hope this helps.