Support Too slow and lag

Discussion in 'Technical Support' started by Baallith, Oct 28, 2021.

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  1. Baallith

    Baallith Forum Greenhorn

    So I'm with a lot of delay in the game, whenever I change the map it takes more than 30s to load the map, if I'm alone in a group then the thing becomes much worse.

    Apart from the delay when I'm trying to play the items alone, the character takes 2 4s to pick up, in a group I can't play all of it, I don't even see my character.

    I've done a lot of things and I don't know what else to try, I started playing again for 2 weeks at the beginning it was normal now it's been 1 week since I've had these problems besides not being able to play I'm still wasting the premium time I bought....

    Good what to try to solve;
    - Reinstalled the game completely deleting it from the temp folder;
    - Installed drivers for everything, video, audio, internet, visual c++, java is more;
    - I formatted my computer;
    - I changed dns many times;
    - I downloaded the exit lag;
    - I got in touch with my internet operator, we've already done everything too, we've exchanged cables, reset the settings, exchanged routes and much more.

    There must be other things that I must have done is I don't remember at this point to mention, well I'm excited wanting to play and this problem doesn't let me.

    I don't know what else to do I hope you can help me, yes I sent a ticket to support they just said to reinstall the game something I did is closed the ticket...
    NutBreaker likes this.
  2. Dragonnns

    Dragonnns Forum Veteran

    That sounds a lot like the problem I encountered. Take a look through this thread to see if anything there might help: Game Won't Load

    I also recommend letting Support know.
  3. jeffzrx

    jeffzrx Advanced

    to delete temp game files i copy & paste below into "Run"

  4. MonkeyTM

    MonkeyTM Forum Greenhorn

    Having the same problem. Looking forward to hear solutions.
  5. RoyalFlush

    RoyalFlush Someday Author

    oh god.. what did they fix today? Seriously???????????????????? developers monitor at least something? give them. this is quite critical. Anything unnecessary is corrected, but it is not noticed. "flew" the patch release installed at one time. "map loading optimization" everything loaded quickly. Anytime. and suddenly, miraculously, in the 253rd release, all the cards are loaded again for 15 seconds .. it's impossible to play! How much can you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! then before elimination. some players suffered for half a year. the gods descended and they found and corrected. now wait again. not play for six months? give it to them!!!!!!!!!!!!!!!!!!!!!
  6. GCollins19

    GCollins19 Forum Greenhorn

    I'm from Latin America and I will use the translator. I apologize in advance.

    Since December 6th, with sync release 252 #Hotfix 4. I have exactly the same problems as Baallith.

    I have written to the support and they asked me for some things. A diagnosis of DxDiag.

    In the CMD they asked me to make a tracert to the address of the server in which I play.

    They told me that it was my internet that was going wrong, but I have done the same thing several times, at different times, and the result that it gives me is less than 120-170ms.

    Even tracerting Tegan, it's less than 100ms and the delay is abysmal.

    I have checked at 2am with the internet at its best and it still takes 30 seconds or more to load each map. A 3-5 second delay in picking up each item.

    As far as I could I'm still running the Riot of the Rocketmen event. I have 60k progress left and I'll be able to finish it but it's not nice to spend so many hours doing something.

    I thought that only happened to me.

    I have changed my internet plan, changed wiring, updated drivers, OS, replaced old parts with new and better ones and nothing is fixed.

    I just hope that we are not less than 2-4 people who present these problems to be left waiting for an unlikely solution. Hopefully soon the Dso team (If it's a problem in the game since it doesn't seem to be from our internet or computer) I'll release a hotfix that will return everything to normal.
  7. MisterNoob

    MisterNoob Advanced

    Well, many users have system drive with letter C: but not everyone has HP set as account name :)
    There is much simpler solution:
    type %temp% into run
    (run can be launched with win key+r or press start and type cmd)
  8. RoyalFlush

    RoyalFlush Someday Author

    hi bro. what two) I can say for the grimmag server. Every third person has this problem. it all started. after installing 253 release. it is no longer possible to play. I'll wait. I'll be back in the game in half a year. maybe they can find a reason
  9. GCollins19

    GCollins19 Forum Greenhorn

    Hopefully they can fix this issue soon. It affects several players, I hope you enter these days and don't wait half a year to see a possible solution. Greetings!
  10. RoyalFlush

    RoyalFlush Someday Author

    solve?) do you think they know?) the problem does not solve this problem. solve it in 5 minutes. write the code for it and install the patch in 15 minutes. to solve it. need to monitor the situation at least occasionally. half a year I wrote not from the "balda". but from previous experience. larger team. there they fussed. already when 80% of the players started complaining. here are a couple hundred. no one will notice)
    Айлейд likes this.
  11. nvmind

    nvmind Forum Inhabitant

    The bloodchests quest should not start when players enter map, but when they start the map, same as the old PVE leaderboards. Too many times the lag ruins the bloodchests rounds.
    Айлейд and aBDuLHaMiTHaN like this.
  12. trakilaki

    trakilaki Living Forum Legend

    They brought the old laggy selling bug back :D
    Selling in town is again slowing down the game and the items are disappearing one by one with few seconds lag in between.
  13. Lambrusco

    Lambrusco Forum Pro

    what beautiful old days...
    Last edited: Jan 17, 2022 at 9:48 PM
  14. Dragenstein

    Dragenstein Padavan

    I have a fast gaming computer and high-speed internet. The lag on this game has really been bad lately. It would be nice if someone would do something about it.
  15. Айлейд

    Айлейд Living Forum Legend

    agrees with your opinion.. many problems in the game, have the same age as DSO.. and they have not yet been repaired..

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