World of Duria is much better than ours.

All my life I have been a fan of the RPG genre "Maim, Kill, Burn!" My favorite way to pass time after work is to switch on the computer, put on the virtual Dragonknight armor, and plunge into the world of Duria. Everything went on as usual, until, unfortunately, I came across a site with slot machines. Here we can say that my life has cracked. Like everyone who is losing his life in this maze, I started the gambling journey by playing the demo game, then a $10 deposit, then 20 and finally it came out that I was pouring 100 bucks per night. It could have gone on forever if my wife had not caught me one day while I was making another deposit at the casino, we had a big argument, and for this 100$ she reminded me of all my downs for all 7 years of marriage. It is good that I did not tell her that I had already lost fifteen hundred dollars during this time. When the storm of emotions subsided, we decided to withdraw these hundred dollars; then the real fun began. We naively believed that by leaving a withdrawal request today, we would receive money tomorrow. Oh, how foolish I am. The next day after sending the application, we did not receive the money, we contacted customer services, they told us that for verification it is necessary to provide a package of documents by e-mail and wait three days, which we immediately did. On the fourth day of waiting, we decided to write ourselves, in response they told us that the queue was large and we had to wait three more days. Ok, waiting. Three days later, we wrote to customer services again and there was other news waiting for us. It turns out that in addition to the documents sent by us earlier, you also need to send photos of your credit card and wait a bit, This concept is a little too vague. Now for a week after sending the card, every day we wrote to customer services and got the answer back that we need to wait; this is a real mockery. I understand if we wanted to withdraw the winnings, but we want to save the little thing that I did not have time to spend ($100 compared to 1,500$). By the way, this garbage dump is called ruby fortune. Who had the same situation; can you advise what to do in this case? There is no strength to endure such humiliation for my money.

 

Sounds like you've been scammed. This has nothing to do with Drakensang however.

In general, don't give out anything like a photo of your credit card or anything with any other personal information on it (birthdays, maiden name, address, social security number, etc.). No online business should need that. Contact your credit card company and dispute the charges instead.

 

How stupid to play for such amount of money anyway, you can just throw them out of the window. I googled your problem, they all recommend this site for a complaint and contact to the casino: https://rubyfortunereviews.com