My characters are gone...

Discussion in 'General Archive' started by Alright, Jan 18, 2014.

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  1. Alright

    Alright Forum Apprentice

    How should I go about this...
     
    Alright, Jan 18, 2014
    #1
  2. TheInfamous

    TheInfamous Board Analyst

    TheInfamous, Jan 18, 2014
    #2
  3. Alright

    Alright Forum Apprentice

    Yeah I sent one, why does that happen to people?
     
    Alright, Jan 18, 2014
    #3
  4. MikeyMetro

    MikeyMetro Forum Overlooker

    Make sure you have not accidentally selected a different server. If you do have Tegan selected then support is your best option.

    Luck be with ye,
    Mikey,
    Tegan
     
    MikeyMetro, Jan 18, 2014
    #4
  5. Alright

    Alright Forum Apprentice

    Exactly how long does this take because it has used 3 of my premium days... and I'm sure it will be more -.-.
     
    Alright, Jan 21, 2014
    #5
  6. moby31

    moby31 Regular

    Just like Mikey have said make sure u're on right server if u are i would blame the whole situation on server issues
    wait and try to log on later good luck
     
    moby31, Jan 21, 2014
    #6
  7. Alright

    Alright Forum Apprentice

    Yes its the correct server. I would have never switched it. Nothing has been fix and in a couple of hours from now it has been a week. This is ridiculous. I had 10 days of premium left before this happened. If I don't get those back either... Also I was supposed to have enough wisdom today for Cloak of Power so that sucks. I sent a ticket and they did send me an email for it. I have been waiting patiently, but if I am paying for a game I would expect it to be playable.
     
    Alright, Jan 25, 2014
    #7
  8. Multi-Sev

    Multi-Sev Forum Overlooker

    You should respond to the email they sent you, even if it is just to say "I still have this problem". The first email they send you is automatically generated. If you don't respond to it, they may think you don't need support anymore. It says to do this in the instructions in that email. Good luck.
     
    Multi-Sev, Jan 25, 2014
    #8
  9. soxx101

    soxx101 Forum Connoisseur

    tell them you want compo for the days missed on premium as they are prepaid for..
    as a paying customer keep sending emails telling of the problems you are having....
     
    soxx101, Jan 25, 2014
    #9
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