My Character not working :/

So i have 3 characters in my account , 2 of them are working great (except for the random errors lol) , i like playing with my mage account but there seems to be a problem going on with it whenever i try to login from it a connection error occurs " all connection attempts have failed " what should i do?
I tried these
1. cleared the dso temporary files
2. cleared my browser's cookies and cache

so what should i do now?

 

I had that problem this morning, trying to enter the Atrium for Oob. I cleared the dso folder and that helped.

 

i cleared it two times :/ still nothing

 

I do not know then. Send a ticket to support.

 

Lol the best part, i've done that already two days ago and still no reply thats why i started this thread

 

Don't worry you will hear from them. It is a weekend.

 

Ok they replied one day ago i told me to clear the dso client data and internet cache and i've already done it , i replied this to them and asked them to check it and fix it pls and no reply from them YET! im hoping i get a reply today :/

 

Sometimes you may need to send them a reminder email.

 

i dont think thats gonna work :/

 

I had a problem and it took several emails for it to be sorted. In one instance the support person was changed.