Support MAC Client Technical Support

I'm having the same problem accept I got logged in and could leave city to joining map, but if I tried to go through teleport to Kingshill for event, I got kicked to desktop. After that I cannot log that character in, it crashes to desktop every time. Deleted and downloaded game 2 times, restarted computer. Nothing helps.
It appears I cannot take a character to Kingshill. I had one in Resistance center and ran all the way back to Kingshill entrance then it crashed as I tried to enter Kingshill. Now I cannot log that character on, nor any of the characters I tried to teleport to Kingshill. I had 1 character that I left in Kingshill lvl 14, and I have not been able to get it to log on, same crash as the others.
With 2 accounts and 9 characters, 6 are now unavailable to me after trying various ways to enter Kingshill. Lost daily bonuses, can't use my best character to gather draken from event. I'm very annoyed. If it's not fixed very soon, I will cancel premium and find another game to play. Never in the over 2 years I have played have I been kept out of the game like this.

 

Okay, thanks for that. Fingers crossed the game will be back up and running soon.

--MERGED--

How will we know when the game is ready to go for mac users?

 

How long will it likely be down for mac users ?

 

Dear Admin,

I cannot login since teleport to kinghill and doing update,

Please help me solve this things, i Really want to play..

every time i login its appear to be:

<content removed>

 

I don't see it coming back anytime soon, the mac player base is probably not as big as the windows player base. The fix will probably not take priority, the event bug fixes may come first if they even plan to have one mid-event. They will not offer any compensations. You can only hope that they extend the event; by the looks of it though, it will probably not happen, as many are finding it a long and boring. You cannot expect much from people who create hotfixes that don't "fix" anything, and whose services continue to deteriorate at faster than the blink of an eye

 

yeah.. could someone answer it? i really wanna join the event...

 

12 hours later, still nothing has changed. I will try on old Windows laptop to at least get my characters out of Kingshill.

 

Using a Mac and not able to logged in at least the last 12hours. Password accepted, able to select server then nothing. Any guidance or timetable?

 

Dear Admin,

you really need to handle this quickly, or else you must gave us some compensate cause of this inconvenience.

while everyone starting to took their event and we mac user are stuck with nothing.

Beside: i still have a daily mission that haven't take yet!!!

please reply and handling this case as a serious matter!!

 

Like i mentioned in my previous post, they have made a hotfix for the event as the first priority and nothing else has been announced about the fix for mac clients. We are only a small player base that they can't possibly give a EDIT about. Unless, they do plan on fixing the mac client along with the event hotfix, which is highly unlikely.

The way they operate:
Release xx
Lots of bugs
Hotfix (fixing little to nothing)
Release xx
More bugs
...
Ad Infinitum

No compensation will be given for players that were unable to play and open the chests on the first day...
Your best bet is to spend a thousand dollars buy yourself a new computer with windows OS ^^

 

Im not spending a thousand dollars on a pc I will simply play a different game all i wanted was a reply. Clearly im not worth their time. SO i wont waste my time on their game.

 

A hotfix has been formulated with the intention of fixing the following:


Mac:

Mac OS X DSO client is crashing when trying to login


Halloween Event:

Treasure chests can only be opened by one groupmember

·Quest “Sabotage (5/8)”

·Black screen on returning to urban area via when previously located in difficulty degree “Hard”-

·Level 1 Cursed Archer found inside a scaled Level 45 dungeon

 

Hi Allogeneous,

Do you have any idea when this hotfix will be applied? Only because I uninstalled it and won't know until someone on here gives me a yell!!!

 

The hotfix will be applied tomorrow morning according to the hotfix thread. No specific time has been announced yet.

Jokes aside, we will see how much effort they have put in to fix these bugs and errors with clients.

 

Awesome, thanks heaps for your help.
I am literally addicted to this game.... and used to be a Windows user..... should probably have stayed one. I had no idea that gaming on Mac would be so limited!

 

It is limited to many games...the mac client has few problems up until now, besides the map bug, and chat bug everything functions a lot better. I must say the mac client is impressive, but not when they mess it up this badly during an event.

 

Have been playing this game for a while just decided to go premium and since the day i upgraded i haven't been able to get on. lets EDIT go you are wasting my money.

 

I just tried 1 of my characters, nothing has changed, he's stuck until I get him out again with my old Windows laptop. I got all of them out today with it, but it isn't able to play the game well its too old. People in my guild are find all kinds of event stuff, I'm stuck farming maps.

 

I haven't even got it installed at the moment.... was hoping it was just me and that would fix it all!!! grr.

 

Yah, picked the worst time to upgrade to premium account. Oh well, please hurry drakensang team!