Announcement Ask the CMs in English

So will someone please make 5 Death Knight's on Q6 Map2 have at least some chanse of droping a Legendary item (That is the main reason people don't even play Q6 Map2 anymore) ?[/QUOTE]

I prefer q3 norm mini boss farm+ mobs around them,4-5 min - 9 mini bosses in m1,m2+ more anders,matery,ess,realm frags...For a long time I am not playing m2 farm and will not.

 

Looks like their New Year's resolution to be closer with their community is working.... in reverse....
It has also become apparent that our Haruki (not going to use the term "our CMs" due to the fact that Greg is non existent, fictional character) has no power with the decision makers in their Office.
Community fuming with:
the "Wings" release
totally ignoring players' feedback for almost 2 years
etc etc
Nevertheless, suggestions coming from Asian mods and admins get implemented in a heartbeat. It only took someone to fart the "Wings" idea from that side and here we go, we are going to fly

I also know for a fact, that Haruki has been trying hard to get through to the big guys, but it bares no fruit in most cases. So, she must be feeling awful that she has no explanation and no resolution for us here (I am not being sarcastic but rather serious) hence her long absence in this thread.

 

It's open season on CM's from all directions, bosses, co-workers, and players.
Like they said in the French Foreign Legion, "The beatings will continue until morale improves."

 

Dust Bunnies

Dust Bunnies for sale! 2 for $5.
Come and get 'em while they're still fluffy!​

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* one free screw with every two bunnies purchased

 

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Are they available with WINGS?
If so, do we get more screws?

 

I think we are all screwED up enough

 

Have you not all figured out that they don't care about any of us or what we have been begging for,,,,that's why a lot of us have left this game

 

Correct, that is why I have also left the game And I must say, feels much better lol.

 

Sad isn't it... So many leaving and all we get is "we're listening".

 

Edit by CM: No need to use bad words or be openly disrespectful to make your point clearer. Thanks.

 

Anyone that thinks $50 for a cosmetic sidegrade is worth it is nuts.

Who comes up with these price schemes at BP? It seems you cater to the younger crowd, but the pricing makes me wonder what kind of job I would need to buy all of your "packages."

 

So I watch the Twitch session and get excited about some of the changes maybe coming down the pike. And I think, gee, I should read the forums to get up to date. Well, I read what other players think might be happening but I'm sorely lacking in information from the Community Managers.

I'm appalled that there has been no communication on the Greek, Portuguese, German, or Dutch "Ask the CM" threads, in some cases, in MONTHS. That is just embarrassing. It makes it seem as if the English forum is more important than the others which should NOT be the case. It takes all of us, across all forums, languages, and countries, to fully explain the issues and concerns the players have.

I know that there is a lot on a CM's plate but one would think that that COMMUNICATING with the users would be a higher priority.

May I suggest that the two CMs we have, read and respond to the existing posts DAILY. This would make it less onerous of a task if there were only 10 or 20 posts to reply to than 100. It would also feel more like a conversation with the forum posters/users. Information would be transferred back and forth in a more useful and significant manner. Heck, even if the information was not the answer the users were looking for, at least, we'd know we were heard.

If the two CMs are overloaded, hire someone to do the communicating.....please. The dearth of information is infuriating.

 

I can see that spamers with theirs spamer post about nothing with stupid pictures, mems etc. feel very fine in this topic and they are not delete but others post with little OT or information about thing in topic are, well, nothing special form me, "queens of forum" and normal people.

Haruki I have something.. law questions?
Lottery in DSO is strange because it is just a script, program, part of game's script which is not random but give prize with way of logarithm. Than 1 gold in 90% give us 5 blue ess etc. And for me it is not fair with rules about hazard in game... But anyway.
Tell me or send it to professional person in BP:

1. 1 gold has chance to win gold jackpot or 100% not? And it will be nice give us % of chance for each bet...
2. Why member's of DSO team - moderators - can use ander which they got from BP at lottery and their anders give them jackpot? Usually members of company can't use any lottery, contest and theirs family too. Only people who not working for company. And in this situations they can use lottery or pvp contest where they have a very very better toons and sources because ander from BP.
Please ask about it and do something that normal players, with normal toons, not this from company, have the same chances.
Maybe account with sallary ander could not be put as a bet in lottery but only ander from farm or bought for money?
It is firsts game where members of team can win in contest for players.

 

Is it possible to rework the "relog bug" solution because for people like me its a disaster. When i say people like me i mean with not very good internet. Whenever i enter a boss and my internet disconnects even for a few sec ( doesnt matter if in a party or solo ) after the reconnect i land back in the city.

 

How is this possible, I tought that attributes on keen's unique items are constant not scaling? http://prntscr.com/a299bx

 

Implement pre-selction for wisdom points as you did with exp talent points. How hard can that be?

 

Dear Haruki,
Dear Greg,

I spent so far like 30000 Euros in this game for my 4 toon and from this 15000 Euros for my DK.
I made a smaller credit card purichase and an issue happened at payment process and my DK has been banned immediately!!!
Those players who got during previous event bugs 40% defense stones 5% runspeed stones and new red necklace skill cooldown % stones for FREE abusing a bug, they are still in game. Maybe you know that to get all these 15 level3 stones from jesters can cost 40000-60000 Euros depending on luck. so this is the amuont these players got for free.
My unban process is ongoing but I am thinking, does it make any sense to come back???? I will not be popular but I really "payed to win" and it was like that before 1 month if I check my average win/loss rate, but now I became "PAY TO LOSE"!!!!!! As I have in average medium level from these stones. I had glory with well over 1000 followers on youtube with my success, now this is destroyed. All my money and reputation is lost if the abusers can keep these items that they abused.

 

Hey there playful creatures,

*a wild CM appears in the middle of the jungle, and we are not talking here about Lor'Tac*.

Some crazy days and some holidays included have kept me away from the front line for a while but I am like wild grass, always coming back. Since I have been away from replying and the amount of messages is quite big on this one, I will try to convey as many replies as possible here and in more generic terms - so again, do not feel disheartened if your question does not get immediately answered here (super technical questions that require way more than my humble mind as CM and that touch the terrible fields of math will probably take longer to answer since, well, I always need to refer to the masterminds first).

Heads-up for the next Twitch session (which gets nurtured from the general charade that happens in the forums as well, actually) - we would like to make an official communication about the community roadmap, its current status and where we are standing globally. We want to bring the production lines to the forefront and speak up about our plans.

We know we have been moving around features from release to release like a sort of exchanging game - and this is in no way cool. It's actually contra-productive and provokes you a great deal of distress. Which is perfectly understandable. We apologize for that. If you look now at the community roadmap you will see that it's quite ambiguous atm and only features the town defense event, which is happening. There are a couple of cool utility features in development for that release but unfortunately we cannot confirm them at this point.

Please bear with us until the vision for the roadmap 2016 becomes something more tangible. We are still assigning priorities and believe us, we are trying our best to offer you the features and experience you have been requesting.

On another note - the appearance of the wings inside the game. I totally understand the frustration generated by this, specially when you are waiting for other features in the line. At the same time, this was a request from one of our partners and since the design was already made for them, the team thought in bringing it to our global version, which is what happened here. This has not hampered in any way any other designs that are happening in the background and in the development process although it could seem this way. However, as your community managers we have taken note of the general reception and the mood across the boards and transmitted to the team overall, of course.

Jumping to some of the questions right now - breaths heavily.

Hey there good Sir,

The glyph removal will allow you to remove glyphs from items without destroying them and saying bye-bye. For a fee. Now, as for when it will come - we do not know. We have it in the roadmap for this year so we will stick to that.

Well, we do not think it was completely necessary to reveal this data since this could be also an invasion of account privacy - in a way. Plus it was not relevant when we already assured you that the winner of the randomly given Dragon mount, for instance, did not really have "that" much of Stellar Gold. Same happened with 1st, 2nd, 3rd and other places: players there have quantities than ranged from rather low to super high amounts of lottery tickets. I do not know about your country but in Spain, when they conduct the normal lotteries, they do not mingle in the number of tickets that each of that winner actually bought at the lottery stores ^^.

Hey there Baragain,

I understand that particular critic since I acknowledge the void there. Well, we all know and acknowledge that. Takes time to change the workflows but believe me, we understand this point until the last dot.

Well, we are configuring the roadmap of this year to ensure that we get as much different content as possible to ensure the satisfaction of different segments of players (new events, new features, better and more varied PvP experiences -and improvements-, guild possibilities...). Playing a game with no fun defeats the purpose of a game in itself. Not cool beans, so working on that day after day.

I certainly do not have a clue what you are talking about since we have not seen this report at all. Could you please send your evidences and report to support, so they can forward them to us? (They do this on a daily basis) The chests this event were way more graceful than previous chests in that the quantity of Draken was superior in general. But this was affecting every single players playing the game and that event at the time.

Hey there mister,

just for the record and without entering in your dialogue with the other person in question: we personally value a great deal the work in the Wikia and all the effort that you editors put on it. It's really great that you are doing this. One of the projects that we wanted to do was to achieve a closer collaboration, a sort of network. But again the idea was buried behind more impending matters that arrive day after day - anyway, I should get back to it.

From a business perspective, I think I am not disclosing anything new when I say that it follows the path of logic that a company will always give preeminence to something that is in direct confrontation with their main interests, specially if it's related to money (greediness is one thing, sustainability is another). On the other hand, it's also true that some of the annoying bugs (achievements and HP bug in PvP come to mind, for instance) have not been fixed completely yet and this is something that remains in the to-do list.

Hey there,

nah, they are focusing in bringing new items or recycle old event items for Gnob atm.
We will know more about the goods of Mr Le Gnob a little bit later, when his visit happens - which is not happening just yet.
Keep on saving Draken!

Where does that reward take you?
Cradle of Life is just one of the places for this terribly trolling fella.
Disclaimer: the achievement is in no way bugged or anything. Spawn points work sweet and neat.

Hello there - pew, Sir, those are a whole lot of interesting expectations. Let me comment super briefly on them:

1. General issues:
+ Quick usage Spirit Stone - is happening very very soon, which is really really great.
+ HP potion slot - not a priority although somehow a nice to have.
+ Unique gear pieces should have higher melting value - the designers have probably considered it. At the moment not a priority but I will dig this.
+ Glyphs retrieval - will also happen.

2. Parallel Worlds:
Drop quality, difficulties, enchantments and polishing is prone to happen release after release. Some releases will prolly feature more changes applied to PW, some less. But this end-game content is of course very important on the designers horizon.

3. PvP:
Agreed on the serious stuff. Less bananas and more poker faces. Jokes aside, this is on the works.

4. Achievement system:
At the moment we are concentrating in fixing some ongoing issues with the achievement system before entering other achievements of the kind. This also applies to the implementation of lucrative effects or rewards for completing certain achievements. Not a priority, sorry.

Cheers!!

Hey there,

in which server are you playing on? Some servers have longer waiting times than others - this said, 45 minutes to wait is truly a calamity. One of the things that improvements in the matchmaking scheme will ameliorate.

There are some improvements already happening for these events when it comes to the lucrativeness of items and rewards. At the moment we cannot concentrate in injecting new quests or change of scenery on them, although this remains a project in the long-run.

Hello to you again,
I can certainly say that 90% of the items in that list are programmed for this year. Again, we are assessing priorities and trying to bring these features as soon as possible. More information will be released in the near future, I hope, along with Production notes.

Hey there,

Chinese features are being developed alongside the way, yes, but it does not mean that all features implemented for the Chinese or Korean versions will appear in our global version, or viceversa. Some features work across all gaming cultures, some of them do not work.

Hello there,

as far as I know, crossbows or any other dynamic for the rangers in the way you are proposing is not a priority at the moment. The same goes for taunts. Will also dig on this and try to get a more concrete and technical answer. The analogy with the boat works perfectly fine. I could not agree more.

Also, do not forget my peanuts. Still waiting.

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See you in the next round of CM answer which will happen this Monday.

Kind regards,
Haruki