Producer Letter | Open Letter to the Community

Dear Drakensang Community,

Even though a great part of this letter reflects on recent events, I would like to take this opportunity to introduce myself and explain why Drakensang was a little bit quieter in the last months.

Let’s go step-by-step. My name is Verena and I am the new Producer of Drakensang Online. In recent years I worked on various international projects and products of larger and smaller scales. Being a gamer myself, and having come across Drakensang Online in the past, it was an easy decision to make to work with this unique team and community.

The upcoming weeks and months will be especially exciting for everyone involved in this project, since Drakensang Online will make a big step into Asia. New features will enter the world of Dracania and many improvements will be implemented to various existing features.
I am aware that these types of promises aren’t new, so you might ask, what is the difference this time around? Well, for starters, in just 4 months we updated our entire planning structure, improved systems and processes and also enlarged the team to be prepared for the challenges we are planning for in 2016.

Our plan is to introduce new features and fulfill the community wishes, but to do that in a proper manner we first had to adapt ourselves to support the strong growth of DSO. It’s with great pleasure to inform you that this month a large part of these adjustments will be finished and we can look forward to breathing new life into Dracania again.

All MMO games are living beings. They have good and, unfortunately, bad days. During the summer you might enjoy the pleasant climate, while in winter you have to endure a nasty cold. This analogy applies to Drakensang as well, having gone through a harsh winter and suffering a series of external attacks, where our character selection service was brought to its knees and crashed. This attack was designed in such a way that finding its roots proved to be a difficult task. Our developers spent many nights and the entire weekend to implement various countermeasures and to monitor functions in the game. The first remedy against the symptoms was integrated last Friday (February 26th). After the weekend, and a supply of various nocturnal pizza deliveries, we were able to successfully optimize and patch the virtual interface of the game. Therefore, we consider this issue, and the exploit that was related to it, fixed.

I would like to apologize to all players and assure everyone that the Drakensang team has been working tirelessly even in its spare time, to offer you an exciting and, above all, error-free game experience.

Also, we were excited with the prompt reply we got from everyone. We have received several offers of help during the analysis and many of you have been assisting other players in distress. This is exactly how a community should be and I’m over the moon to have the opportunity to work with you guys, thank you for that! Your understanding and trust are fantastic. Our most sincere thank you for your support and understanding comes together with a small package today, Friday 04.03.2016, and we are looking into something else for the upcoming week as well.

Finally, I assure you that we will continue to improve our game. This includes enhancements to the technology, the game and the patches. Together, I am sure that the community and development team will publish great features that will open new opportunities for Drakensang. The year 2016 will be, as stated, an exciting one.

I can already say that I am really glad to have the opportunity to walk this yellow brick road beside you all. I’m sure that we will have a blast together in Dracania.

See y’all!

Verena
Producer, Drakensang Online