Support MAC Client Technical Support

u can log in?

 

I was. When the error only appear every time I try to enter Treasure Cave.
Day later. I try to login but can not enter the Character Selection Screen. The 2nd error pop message shows up.

 

Hey there heroes,

We were informed that Mac login issue was fixed. Could you test, please?
Cheers,

 

Stil can not login. The pop up error still the same:

 

Nope. I also deleted all ald files and downloaded the client again, but the same error as before appears: When I open the laucher, a second one opens itself and closes itself instantly with the message; drasa_online_client wurde unerwartet beendet (= was ended/terminated unexpectedly) Then it starts to load very, very slowly...

 

Hey there heroes,

Thank-you for your feedback!
We sent your reports to our team again.
Cheers,

 

Hey Sunlight

For me the download starts, but mid-loaded loading bar, it stops and it shoots the same error "drasa_online_client ..." and it quits/stops loading the game.. i have tried it now 17:55 (CET)

kind regards

 

Hey there heroes of Dracania,

Thank-you for your reports
It would be nice if you can provide every single detail (including crash report) to our Support Team. This may help DSO team to identify the problem faster and, hopefully, fix it.
We appreciate a lot your support!! Thank you once again for your patience. You are awesome

 

Right after I start DSO client it crashes.

Process: drasa_online_client [1436]
Path: /var/folders/*/drasa_online_client.app/Contents/MacOS/drasa_online_client
Identifier: com.bigpoint.droclient
Version: 1.0 (1)
Code Type: X86-64 (Native)
Parent Process: drakensangonline [1435]
Responsible: drasa_online_client [1436]
User ID: 501

Date/Time: 2017-03-05 14:02:51.091 +0200
OS Version: Mac OS X 10.11.3 (15D21)
Report Version: 11
Anonymous UUID: 1FB43462-5F00-91CA-E81A-C1AF4C289B9D


Time Awake Since Boot: 1300 seconds

System Integrity Protection: enabled

Crashed Thread: 6

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called

Global Trace Buffer (reverse chronological seconds):
0.547560 CFNetwork 0x00007fff93c83654 NSURLConnection finished with error - code -1022
0.748688 CFNetwork 0x00007fff93c83654 NSURLConnection finished with error - code -1022
0.950551 CFNetwork 0x00007fff93c83654 NSURLConnection finished with error - code -1022
1.157945 CFNetwork 0x00007fff93c83654 NSURLConnection finished with error - code -1022

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff89df1206 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8c940d17 nanosleep + 199
2 com.bigpoint.droclient 0x000000010ae1c24c OSX::OSXBridge::Run() + 332
3 com.bigpoint.droclient 0x0000000109ed579c main + 108
4 libdyld.dylib 0x00007fff8f3525ad start + 1

Thread 1:
0 libsystem_kernel.dylib 0x00007fff89df16de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff958a6729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff958a4365 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff89df1ff6 kevent_qos + 10
1 libdispatch.dylib 0x00007fff9b64d099 _dispatch_mgr_invoke + 216
2 libdispatch.dylib 0x00007fff9b64cd01 _dispatch_mgr_thread + 52

Thread 3:
0 libsystem_kernel.dylib 0x00007fff89df16de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff958a6729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff958a4365 start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff89df16de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff958a6729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff958a4365 start_wqthread + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff89df16de __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff958a6729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff958a4365 start_wqthread + 13

Thread 6 Crashed:
0 libsystem_kernel.dylib 0x00007fff89df1002 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff958a85c5 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff8c91f6e7 abort + 129
3 com.bigpoint.droclient 0x000000010ae25dac Linux::SysFunc::Error(char const*) + 44
4 com.bigpoint.droclient 0x000000010ae56199 IO::Console::Error(char const*, __va_list_tag*) + 329
5 com.bigpoint.droclient 0x000000010ae22850 n_error(char const*, ...) + 256
6 com.bigpoint.droclient 0x000000010ae36290 Http::HttpNzVirtualFileSystem::Setup() + 3600
7 com.bigpoint.droclient 0x000000010ae7403e IO::SchemeRegistry::RegisterUriScheme(Util::StringAtom const&, Core::Rtti const&) + 302
8 com.bigpoint.droclient 0x000000010ae73ef4 IO::SchemeRegistry::Setup() + 180
9 com.bigpoint.droclient 0x000000010ae5e781 IO::IoServer::IoServer() + 881
10 com.bigpoint.droclient 0x000000010ae5e3fd IO::IoServer::Create() + 29
11 com.bigpoint.droclient 0x000000010ad2bccd App::GameApplication::Open() + 1133
12 com.bigpoint.droclient 0x0000000109d74831 App:rasaApp::Open() + 385
13 com.bigpoint.droclient 0x0000000109ed5b68 NebulaMain(Util::CommandLineArgs const&) + 824
14 com.bigpoint.droclient 0x000000010ae1ebf4 OSX::OSXBridgeThread:oWork() + 68
15 com.bigpoint.droclient 0x000000010ae96a2d Linux::LinuxThread::ThreadProc(void*) + 125
16 libsystem_pthread.dylib 0x00007fff958a6c13 _pthread_body + 131
17 libsystem_pthread.dylib 0x00007fff958a6b90 _pthread_start + 168
18 libsystem_pthread.dylib 0x00007fff958a4375 thread_start + 13

Thread 7:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff89deb386 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff89dea7c7 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8ccd5624 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8ccd4aec __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff8ccd4338 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff93b896e9 +[NSURLConnection(Loader) _resourceLoadLoop:] + 412
6 com.apple.Foundation 0x00007fff9da05c6f __NSThread__start__ + 1351
7 libsystem_pthread.dylib 0x00007fff958a6c13 _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff958a6b90 _pthread_start + 168
9 libsystem_pthread.dylib 0x00007fff958a4375 thread_start + 13

Thread 8:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00007fff89deb386 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff89dea7c7 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8ccd5624 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8ccd4aec __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff8ccd4338 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff99ef8065 _NSEventThread + 149
6 libsystem_pthread.dylib 0x00007fff958a6c13 _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff958a6b90 _pthread_start + 168
8 libsystem_pthread.dylib 0x00007fff958a4375 thread_start + 13

Thread 6 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x000070000041f138 rdx: 0x0000000000000000
rdi: 0x0000000000006b0f rsi: 0x0000000000000006 rbp: 0x000070000041f160 rsp: 0x000070000041f138
r8: 0x00007ff56a036c00 r9: 0x0000000000000002 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007ff5694069d0 r13: 0x0000000000000000 r14: 0x0000700000420000 r15: 0x000070000041f300
rip: 0x00007fff89df1002 rfl: 0x0000000000000206 cr2: 0x00007fff795b0008

Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133


Binary Images:
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0x7fff9b3eb000 - 0x7fff9b4dbfff libJP2.dylib (1442) <50DD1F07-6517-372B-8244-2AD19702385C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff9b4dc000 - 0x7fff9b4e0fff libpam.2.dylib (20) <CFCD19BD-87BC-3F2B-BB1C-4C23E8E55F1A> /usr/lib/libpam.2.dylib
0x7fff9b504000 - 0x7fff9b578fff com.apple.framework.IOKit (2.0.2 - 1179.20.6) <D92E537D-F96D-39E1-B9AC-9A18943AFCC7> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff9b579000 - 0x7fff9b629fe7 libvMisc.dylib (563.4) <621D84AA-C752-34EE-8B16-CF0C2DE722FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x7fff9b62a000 - 0x7fff9b62cff7 com.apple.xpc.ServiceManagement (1.0 - 1) <3777FD15-B6F3-32A2-A8E3-3E8CE3B8D5E7> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff9b645000 - 0x7fff9b672fff libdispatch.dylib (501.20.1) <324C9189-2AF3-3356-847F-6F4CE1C6E901> /usr/lib/system/libdispatch.dylib
0x7fff9b6d5000 - 0x7fff9b8a3ffb com.apple.QuartzCore (1.11 - 410.14) <CB19502B-D25F-379C-B50F-08A98FF73B68> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff9ba36000 - 0x7fff9ba36ff7 liblaunch.dylib (756.20.4) <EDF719D6-D2BB-38DD-8C94-4272BEFDA2CD> /usr/lib/system/liblaunch.dylib
0x7fff9bae7000 - 0x7fff9bcf4ff7 com.apple.CoreImage (11.2.0 - 366.2.7) <344F1067-5F52-3626-8F6C-2B678DEB80A1> /System/Library/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x7fff9bcf5000 - 0x7fff9bcfbff7 com.apple.speech.recognition.framework (5.1.1 - 5.1.1) <FA5CB89A-2BFE-38CC-B1A3-E48792CD898C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x7fff9c30b000 - 0x7fff9c360ff7 com.apple.AE (701 - 701) <FB22BE84-9CB8-36BF-8061-F93D716C0A84> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x7fff9c74e000 - 0x7fff9c750fff com.apple.loginsupport (1.0 - 1) <9B2F5F9B-ED38-313F-B798-D2B667BCD6B5> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport
0x7fff9c75b000 - 0x7fff9c7c2fff com.apple.framework.CoreWiFi (11.0 - 1101.20) <BEC7B27E-8CE8-3DAB-BFDF-6C240C6A4B12> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff9c8c3000 - 0x7fff9ca0dfc7 com.apple.coreui (2.1 - 365.2) <727C55D3-503A-3EC4-8A23-C984E320F65F> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff9ca1e000 - 0x7fff9ca38ff3 liblzma.5.dylib (10) <CC03591B-FA57-3CA5-AC81-0D76033AC0CE> /usr/lib/liblzma.5.dylib
0x7fff9cc07000 - 0x7fff9cc4cff3 libFontRegistry.dylib (155.1) <593CC743-3785-3CC5-A229-D3846C51E054> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff9cc5c000 - 0x7fff9cc78fff com.apple.GenerationalStorage (2.0 - 239) <EE667C63-3ADF-34D3-A8A7-316B66C7E290> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalStorage
0x7fff9cc79000 - 0x7fff9cd60ff7 libcrypto.0.9.8.dylib (59) <ED1C2A26-8FFC-30FF-8726-FF952EF94ADF> /usr/lib/libcrypto.0.9.8.dylib
0x7fff9cd61000 - 0x7fff9cd61fff com.apple.ApplicationServices (48 - 48) <DD9C4070-C0FC-3984-BCED-72E6E99838FC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff9cd62000 - 0x7fff9cdccff7 com.apple.framework.CoreWLAN (11.0 - 1101.20) <6A535459-6A8A-3D60-986B-EE7ED833A9C3> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff9cdcd000 - 0x7fff9cdcffff libsystem_coreservices.dylib (19.2) <1B3F5AFC-FFCD-3ECB-8B9A-5538366FB20D> /usr/lib/system/libsystem_coreservices.dylib
0x7fff9cdd0000 - 0x7fff9cdd8fff libsystem_networkextension.dylib (385.20.6) <DC8A102A-BF02-31A4-8914-65C34DF6B592> /usr/lib/system/libsystem_networkextension.dylib
0x7fff9ce15000 - 0x7fff9ce16fff libDiagnosticMessagesClient.dylib (100) <4243B6B4-21E9-355B-9C5A-95A216233B96> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff9ce8f000 - 0x7fff9cefefff com.apple.datadetectorscore (7.0 - 460) <CDBB7D7D-B189-37B0-AA4B-DC79090D0D71> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
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0x7fff9d819000 - 0x7fff9d821fff com.apple.CoreServices.FSEvents (1223.10.1 - 1223.10.1) <7F5B7A23-BC1D-3FA9-A9B8-D534F1E1979A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framework/Versions/A/FSEvents
0x7fff9d822000 - 0x7fff9d82dfff libGL.dylib (12.0.40.6) <2A13E40A-BFA1-34FD-925A-C7023FEF254C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff9d82e000 - 0x7fff9db82ff7 com.apple.Foundation (6.9 - 1256.1) <66106CC9-9D97-3846-88D8-4BF6BB508296> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff9e31e000 - 0x7fff9e332fe3 libCGInterfaces.dylib (317.9) <5079DE4F-3717-32FF-B76A-77F53236D17D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/Libraries/libCGInterfaces.dylib
0x7fff9e337000 - 0x7fff9e371ff7 com.apple.DebugSymbols (132 - 132) <BDF57386-2881-35BD-9310-36904C764E93> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x7fff9e372000 - 0x7fff9e396fff libJPEG.dylib (1442) <9616E8A5-60BA-3C70-8F37-A33055D227C8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff9e397000 - 0x7fff9e397fff com.apple.Carbon (154 - 157) <34263101-328D-3FE4-B212-14BD3CFF6965> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff9e63b000 - 0x7fff9e63bff7 libunc.dylib (29) <1D0F8265-F026-3CBD-93D3-F8DF14FFCE68> /usr/lib/system/libunc.dylib
0x7fff9e645000 - 0x7fff9e64dfff com.apple.AppleSRP (5.0 - 1) <25775E90-1DBB-3BFA-B4B4-F8F262B9EC1F> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x7fff9e64e000 - 0x7fff9e859fff libFosl_dynamic.dylib (16.24) <363B7CEE-B662-32F3-9D7B-245E64927C35> /usr/lib/libFosl_dynamic.dylib
0x7fff9e85a000 - 0x7fff9e8bbff7 libsystem_network.dylib (583.20.10) <865FE79A-A22D-3733-A14F-FC7B37F3AECD> /usr/lib/system/libsystem_network.dylib
0x7fff9e996000 - 0x7fff9ea85fff libxml2.2.dylib (29.2) <F70308DF-313F-334F-8F0E-82E79821583D> /usr/lib/libxml2.2.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 678
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=241.7M resident=0K(0%) swapped_out_or_unallocated=241.7M(100%)
Writable regions: Total=84.8M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=84.8M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate.framework 128K 2
Activity Tracing 2048K 2
CG backing stores 12K 2
CG image 16K 5
CG shared images 176K 5
CoreAnimation 64K 11
CoreUI image data 424K 6
CoreUI image file 256K 4
Dispatch continuations 8192K 2
Kernel Alloc Once 8K 3
MALLOC 42.0M 20
MALLOC guard page 32K 7
Memory Tag 242 12K 2
Memory Tag 251 16K 2
Process Corpse Info 2048K 2
STACK GUARD 56.0M 10
Stack 13.1M 11
VM_ALLOCATE 44K 7
__DATA 18.2M 195
__IMAGE 528K 2
__LINKEDIT 97.3M 7
__TEXT 144.4M 200
__UNICODE 552K 2
mapped Sfile 42.2M 11
shared memory 16.3M 9
=========== ======= =======
TOTAL 443.7M 504

Model: MacBookAir7,2, BootROM MBA71.0166.B09, 2 processors, Intel Core i5, 1,6 GHz, 8 GB, SMC 2.27f2
Graphics: Intel HD Graphics 6000, Intel HD Graphics 6000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80CE, 0x4B3445364533303445452D45474345000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80CE, 0x4B3445364533303445452D45474345000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)
Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0128G, 121,33 GB
USB Device: USB 3.0 Bus
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 27.2

 

Copy & paste it into a docu and send it to Support- it's better that way.

 

Hey there,

Absoutely Here is not the right place.
Add it to a .txt file and attach it to the support ticket.
Cheers and thank you.

 

I get that error when trying to enter Temple of Agony Hopefully the issue will be resolved soon

 

at least you can download the game and log in...

 

Crashing to desktop is getting real old. I have a lvl 45 DK that is trying to go into Stillwater bay, It crashed with error message, but doesn't stop him from being killed and sent back to town.

 

Still getting the msg that drasa_online_client has quit unexpectedly when i open the client

 

First i had that too, but after i logged in the testserver, i can logging in the game, but when i enter a normal or a new world i got the message with that critical download. I can play in parallel world.

 

There is new client version for live server. Installed it.
But still something went crash when the first loading bar finished.

There is new client version also for test server.
I can login & play test server fine.

Switching between live and test server vise versa make us to download new client.. But nothing work with live server.

 

I've been unable to play due to the "ERROR: Failed to download a critical file" message. I had the same prblem last week as well!.
When after download the game client, again, I've got the "Player already logged-in" message. So far, I'm unable to play, yert again...
Please advise what's actually being done to fix, prevent and compensate for this?

 

Hello,
Tomorrow this issue should be finally resolved with the upcoming Hotfix .

Cheers.

 

I can login again thx

the premium doesnt work tho. opened it and didnt get it and the box is gone