Why doesn't BP listen??

Even thoe i started actually posting stuff here (in this forum) recently, i've been reading it long before. And there is one thing thats common along the years. No matter how much players give feedback, or complain, BP rarely listens. And when they do finaly listen, they usually end up messing stuff up.

This is a wonderful game that i love more than any other mmorpg i've played (and i've tried lots), this one was the only one that got me hooked.
However, BP almost never does things than makes the players life easier. And i'm talking about the general player, the one that can only play maybe 2-4 hours every couple of days.
All the top players are one of 2 things:
1) Mega Huge Payers (straight up have given grand after grand)
2) The Player that has started playing at least 3-5 years ago

How are newer players, that can't farm all day (because of school, work etc...) ever catch up to be close to these players while BG is making it even harder with every release?

Don't they see that they are causing more and more players to quit? Or at least stop taking the game seriously enough to spend money on.

 

Preaching to the choir here

Now that PW bosses are increasingly difficult (on Level 52 Painful, Heredur now suddenly spawns ice archers ... I finally defeated him using only blue essence and one andermant respawn, but I think I was at it for upwards of 45 minutes of intense concentration, running, diving, EA, Hawk, Thorns, Tree, health potions, etc.), I'm seriously considering idling at Level 52 and forgetting about the production server for a few months until things settle down and a clear path toward growth is discovered. I'll leave it to the true end-gamers to define that path, as I can't possibly get there on my own.