Cannot Purchase Premium Membership

Discussion in 'Technical Support' started by Chell2015, Aug 13, 2017.

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  1. Chell2015

    Chell2015 Forum Apprentice

    I recently did an account migration/transfer from a 3rd party/partner site. I have been attempting to get premium, however when I go to the shop and try and purchase it, it is using the "currency" from the 3rd party instead of allowing me to purchase it through Bigpoint. I filed a ticket and never received the notification email that the ticket was even received by support.

    Please tell me what needs to be done so that my entire account is linked to Bigpoint so that I can make purchases.

    Thanks for your time.
     
    Chell2015, Aug 13, 2017
    #1
  2. Shine2

    Shine2 Board Administrator Team Drakensang Online

    Hello there Chell2015 :) Good to see you !:) In you particular case I wouldn't hesitate and therefore I would like to ask you to kindly contact our Support Center (EN) - simply explain your issue as well as you can in your ticket and our Support will do their utmost best to help you resolve this problem. Thank you and I hope that things will work out for you:) ;

    kind regards.
     
    Shine2, Aug 13, 2017
    #2
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