Announcement Andermant Booking Issue on Weekend

Discussion in 'Official Announcements' started by Allogeneous, Apr 18, 2016.

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  1. Dear Heroes,

    On the weekend we had an issue while processing some of the Andermant packages bought during the HH. Our team investigated the problem on Sunday already and is working restlessly to fix it. As soon as we are able to isolate the causes of the issue, there will be a fix and all the players affected will have their Andermants correctly booked. We’d like to thank you for your patience and understanding.

    We are truly sorry for the inconvenience and will keep you updated about the solution. Please keep an eye on this thread.


    Your Bigpoint Team
    Kiwigal1244 likes this.
  2. Dear Heroes,

    The source of the problem has been found and the corrections are being performed. We expect all corrections to be finished by tomorrow (Wednesday, Apr. 20th 2016) . If you have further questions regarding this issue, please contact our support.

    We would like to thank you again for your patience and understanding.

    Your Bigpoint Team
  3. wiley_wiggins

    wiley_wiggins Community Team Team Drakensang Online

    Dear Heroes,

    We have successfully corrected the issue and the Andermant bonuses should be in the respective accounts. We appreciate your patience and comprehension for waiting for the solution.

    If you face any further issues related to this problem, please contact Support as soon as possible and we will check your case individually.

    Thanks for your cooperation!

    Your Bigpoint Team