Announcement Ask the CMs in English

Agreed.The drop rate for the boss uniques should be re-adjusted.Having lvl 1 items have exactly the same drop rate as lvl 3 items when they are way weaker and dont have any set bonuses is not cool imo.Lvl 3 ones should be hard to get since they are the best and gives some bonuses when having full set but lvl 1 drops should not be the same as lvl 3 items.Please review this.

It will take like 10 minutes max to get to the boss if you will have to go through 1st and 2nd map so all that time invested in this new boss-to-boss portal thing looks like a waste of time when they can easily reduce the current costs for portals and that wont even take 2 minutes to do.They could've used the extra time to focus on more important stuff like crafting, guild wars, new events or maybe fixing that invisible hp bug thats been around for almost 1 year.

That boss-to-boss portal concept will pretty much make the entrance to bosses free (after u do 1st and 2nd map once).Altering the costs is pretty much the same thing and saves a lot of time, time which can be used to tackle other issues in the game.

 

Haruki, wake up.
BigPoint, open your eyes.

Above statement deserve to be quoted hundreds and hundreds of times. It's a simple truth.
The game is terrible at present status of the project.
No fun.
Less and less time from all players to dedicate to this game.

Be sure, we DO find the time to look for other funny games or activities.
Will you get enough time to look for another job, on the other side??? Remember to greet the community when all of you will be FIRED.

 

I think they take care of us Just there should be many show stoppers from Dev-Team and Management because almost everything has influence on the profit. Bugs can be useful as they produce profit so the game is still there
I think if each players would pay premium I/II they would do anything we want

 

If Tegan is any sign, the game is NOT there. The whole philosophy of this company is backward, or maybe it is the players who keep dumping money into it which justifys their actions. Yes, Bigpoint is a for profit company, but that doesn't mean you try to nickel and dime every customer you have at all costs. If the product is good, it will sell itself.

 

Number 1 rule of any business:

Happy customers = bigger profits.
Unhappy customers = go somewhere else.

Since 155, players have left in mass. If they cared at all, feedback would not be ignored.

 

Hey there playful creatures,

make room for some air. You will need it to read my answers.
Off we go!! *arms herself with her powerful rain jacket*

Hey there,

we look at Tegan everyday, as we do with other servers. Since we established the official call for information, our admins are gathering all data of the affected users on a special sheet and we have access to it at all times. So far the examples provided have not been that big to see a pattern.

As I think I said in a previous answer, we detected some cases of data package loss with some providers (for example, some Mexican users who were affected were all using the same internet company) but apart from that, we still need to know where the problem really is. This is taking more time that you'd possibly wish. Sorry about that, really. I know it's not pleasant.

Of course we are not as short-minded as to say that this is only a Mexican provider issue. Did I sounded that way, really? Geeeeez. And of course we are aware of Tegan being the hub for multiple countries around the world. As I said, we are still looking into it.

Hey there,

while I get you, you also have to think on the own agenda of the content designers and their plethora of duties and tasks. They wanna bring Dragan but they do not merely want to bring a reskinned Halloween Dragan event, as simple as that. So yes, we know people are asking for Dragan and we will bring him back in good shape.

About the Stellar Gold event: again, this was more of a lottery on top of your daily experiences. No need to participate if you do not want to. I'd give you that this event is really not performing so well with you and that's why we are holding a meeting with different parts involved to decide on its ultimate fate.

The EXP event does not have important - still, not all players from DSO have reached level 50. That has come in handy for them. Or for some extra toon leveling, if you are into that. ^^

The other statement you are making is troublesome. On the one hand you have your own perception of how the game is going. On the other hand we have our own perception. On top of that, we corroborate perceptions with detailed data - otherwise, you base your own work on assumptions that come normally from the emotional side of things. For example, we have quite interesting results on the Community Survey that we ran, which included paying and non-paying users, PvE or PvP-oriented players, old and new players. And the index of satisfaction the people stated there was quite high, really.

This is not to say that the game is perfect the way it is. We all know it is not.
We know what we have to do and we are committed to do it.

Cheers.

At the moment the only cloak/banner you can get is from Nefertari. We are not planning to change that, sorry.

Hey there mister,

++ Question about Emilia: what's that you are complaining about? General gold pricing of her goods?
++ Vendors question: what we did with rel162 it was just the beginning of a general vendor update and polishing/bug fixing. More transparency is coming with the upcoming patchnotes for rel163. Please be patient about that.

Hello,

as we have said a lot of times, Greg will have sales every now and then with the Dragonache set and the Dark set (among other goodies). You should see this on the event notification window when you access the game and of course we will post about this on our social media channels as well, so everyone is aware of that.

That sounds like the typical case that our lovely Support team feeds on.

Hey there,

1. You will need 5 Realm Fragments to access the preparation map. We think is pretty ok.
2. Realm Fragments will drop in the same quantities they have always fallen, from worthy opponents. We have not changed any drop rates.
3. What are you referring to reward system? You mean, the progression bar of the event?
4. What armored mount are you referring to?
5. People from levels 20 and 49 can totally do this event. Grouping is an important factor of this event, that's for sure, and will help you waaaay better to accomplish it rather than going all solo.

Hey there,

the rework of daily challenges and login bonus is also within our roadmap.
But I cannot be more specific about it, sorry ^^.

Hey there,

again: have you sent your proofs to Customer Support? Because I'd love to see those. I do not remember if you were the person commenting on the Honor Level of the chars being impacting this but I can assure you - it seems not to be the case.

What makes you say that the team has not worked "at all" on this? Do you have proofs of that?
Like, access to our JIRA tickets, comments and workflows?
Some bugs take longer to fix than others. And this is a complicated, big one, I can assure you, that is involving some digging.

I totally understand you taking a break until the issue is fixed, really. Until then, we will do our best.

-------------------------------

Jumping in tomorrow for more answers!

Kind regards,
Haruki

 

Did not know Greg sold anything other than silver essences.

 

When is boss portal system coming ? is it coming or not?

 

You know, Haruki, every time we are kicked off by Error 23, we can only reconnect in approximately 1 hour's time. Do you know why that is? It's because the database has an auto log off feature that kicks in after 1 hour of inactivity. In other words, the only reason Tegan players can still play at all is because of that. Otherwise, we'd all be offline... for good. This is also why I think it's a server side issue, because ONLY a server side thing (the database auto log off) is allowing us to play right now. There is no other fix in the Tech section of this forum that has been of any use in resolving it, at all.

As for the whole Mexico thing, I don't know who came up with that idea. But tell them to stop burying their heads in the sand (or wherever else they're burying it) and look around them. You won't have too many error reports by now, because you started collecting them TWO MONTHS after the issue started. Everyone is sick of it. The goodwill that a lot of players had in reporting bugs is either in decline or altogether gone. So of course you end up with a small sample size, which means the likelihood of the sample being representative is about zero. I'll continue to report the Error 23s as I see them, but you can rest assured, I'm not in Mexico. Neither is a huge chunk of the server playing on Tegan that continues to be affected.

 

So... Where do I find this "Greg"?

 

That is all well and good, but can you explain why we haven't seen a single one of these offers yet in the month that he has been in KH?

 

Now I'm just spit balling here, but if anyone at DSO had taken a minute to read all the feedback instead of simply ignoring it yet once again, maybe, just maybe this event would be performing well.

True, you did not change the drop rate. DSO simply increased what is needed to do events.

However, back in February, you stated right here on this forum:

Guess we'll have to just add that to the long list of failed promises or maybe to our ever growing list of our feedback constantly being ignored. I guess technically it could fit onto both lists quite nicely.

 

realm fragments really, i have close to 3000, and have converted, i have 30 to 40 frags to blackborg, and valhome, i pick up usualy 15, to 20 every paral;ell world run, if you want more farm more

 

I did notice that realm fragments are dropping at a slightly higher rate. Perhaps this will continue and we can collect enough to play all the events. (Caveat: This could just have been a positive PRNG event for me over the weekend.)

 

The fact that you have 3000 Realm Frags is probably more to do with you farming those back when only New/Full Moon events required you to use them. You probably also stopped participating in said events when you built up a fair amount of Draken when you already had the things you wanted from Gnob.

There are players that have not been around for 1+ years, who are now having to farm Realm Frags for 4 separate events (if they want to try and earn as much Draken as they can in order to purchase some items from Gnob to help progress their characters). On top of this, they have continually increased the requirement amounts for maps without increasing the drop rate.

And don't give me that rubbish about what your staff has in terms of perspective and the game's direction, Haruki. You guys are living in another world/plane of reality.

 

So you enjoy being told that you'll get something and never get it? That's interesting, I suspect most of us feel differently and that is why it is an issue.

 

Dear CM's

Realm fragments drop is very poor nowdays and more and more event are played with then, in order to meet the needs of future event this need to increase by 200%. My question is, are there any plans on increasing the drop rate of realm fragments and the volume of the drop meaning not only does 1 fragment drop but eg 1, 2, 3?


Experience points that we assign to skills are somewhat expensively designed, meaning it could be a lot better if first point for skill is 1 and not 2 eg 1-3-5 instead of the curent 2-3-5, It would give us players more control over skills. Are there any plans of improving this?

How interesting. I did not know Greg is in KH and selling goods! Is that feature coming with R163/4? ....

 

Probably that is the true reason why he hasn't been spotted for several months in the German and other versions of this CM thread...

 

They paid 1 Euro for ban removal ... that is a fair price

 

From what I hear, all will be banned again. Severs them right.