Support Bonus Code Tab not loading

Discussion in 'Technical Support' started by Slack83er, Mar 27, 2022.

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  1. Slack83er

    Slack83er Forum Greenhorn

    Hi, as per the title.. Opening the shopping cart in the top left corner of the game just doesn't work. I got 2 codes I received by email, and I'd like to redeem 'em, but the tab keeps saying "loading" and nothing happens. What's happening? Is this a bug?
    Thanks
     
  2. Shine2

    Shine2 Board Administrator Team Drakensang Online

    Hello Slack83er and welcome to DSO EN Forums! It has been brought to our attention that some players have been indeed facing similar issues. What I would suggest as a "quick fix" is that you could log in to your account via a browser and redeem your codes in there. I hope it helps;

    kind regards;
    Shine2
     
  3. Sannidor

    Sannidor Forum Greenhorn

    My code does not work from browser as well. I tried three browsers and it's always displaying:
    "The eVoucher code could not be redeemed. It is expired or was already used for this account"
     
  4. Shine2

    Shine2 Board Administrator Team Drakensang Online

    Hello. The message you are getting is really self explanatory;

    kind regards;
    Shine2
     
  5. Sannidor

    Sannidor Forum Greenhorn

    Obviously the mentioned code was not expired nor redeemed. Why would I complain otherwise?
    Why would you choose to be smug instead of helpful and at least concerned?

    You send codes with freebies encouraging players to return to the game, codes don't work and this somehow is "self explanatory".
    Wow, just wow :rolleyes:
     
    _mrak11_ likes this.
  6. EmilyRose

    EmilyRose Board Analyst

    I also received the code for a character I haven't used in a long time, created on a different server than the one I am using. The code works perfectly. are you sure you have used it for the right character? the code is valid only for that character and not others.
     
  7. vannick242

    vannick242 Forum Apprentice

    Hello,
    The bonus code is supposed to be for the inactive account, therefore there is no issue with it. It is redeemable only for the account listed at the bottom of the email.
     

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