Can't Get into the Game...

I have a Dell computer, using Chrome

I log in normally to play and it loads up to the screen where you choose the character you wish to play with. I click "Play Now", and I hear the music, but nothing happens. I play on full screen. I've tried re sizing the screen, clearing the history and cache, updating java, it won't let me create a new character or delete my old character... and I have no idea what to do. It was working perfectly last night. I tried going on the website and clicking "quick play", but it is super slow and I can't talk to anyone or sell anything that I collect. I also can't see any of the enemies. I prefer not to play that way. Please help!

 

There are a couple of things I can suggest you try. First, make sure the display drivers for your graphics card are up to date. Second, if that doesn't work, try un-checking all of the graphics options (3 boxes near the top of the window) under the settings menu and logging out and back in (if you didn't do this already). This will put your game in low graphics mode, but it may run a lot better. You may want to actually try this first if your computer is a couple of years old or you are running integrated graphics [no separate GPU (graphics card)].

These may not work, but they are what I would try if I was having the problems you described. Maybe someone more knowledgeable will point you toward a solution. If I think of anything else to try, I'll post again. Good luck.