Support Can't reach out to support team.

Discussion in 'Technical Support' started by drasiuss, Jun 25, 2019.

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  1. drasiuss

    drasiuss Forum Greenhorn

    Hello, so I got this message pop-up when I tried to log in to my account - "This account has been temporarily closed. As a result, you cannot currently log into Drakensang Online. The reason for this is that the Terms of Use have been either strongly or repeatedly violated. Should you have any questions to this temporary account closure, please do not hesitate to contact our customer service." I have no idea why this happened, tried to contacting to support, but all they reply is that I need to contact my language area support team. I'm from Norway and I cannot find an option to contact an Norwegian support team.
     
  2. Mal3ficent

    Mal3ficent Guest

    Hello @drasiuss and welcome to DSO English Forum.
    Please contact English support, they will assist you and forward you to your language area support, if necessary.

    Cheers
     
  3. drasiuss

    drasiuss Forum Greenhorn

    I have tried writting to english support several times, but they always reply that I need to contact my language area support team
     
  4. Galvard

    Galvard Forum Mogul

    It is because your account belongs to other support. Ask support which language support you should use. You should know it.
     
    Last edited: Jun 26, 2019
    Mal3ficent likes this.
  5. Mal3ficent

    Mal3ficent Guest

    @drasiuss , ask support officers what language support you need to contact, in case they have not already told you.

    Cheers