Chat Guidelines

Discussion in 'Rules' started by Biztart, Jul 30, 2014.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
  1. Biztart

    Biztart Exceptional Talent

    Chat Guidelines

    While the Bigpoint Terms and Conditions refer to the basic rules and guidelines of the game, there are other rules we enforce due to situations that have occurred over the years.

    Please take a moment to review the Chat Guidelines.

    To keep the Drakensang Online chat a nice place to talk to your fellow players, the following things are not permitted.

    Any offending account will be punished with a chat penalty and further incident may lead to a permanent account shutdown. We are using a pyramid scheme penalty system and therefore the account bans will stack.

    Please be aware that communication in the Bigpoint chat rooms is not private – this includes communication via whisper-chats.


    The following guidelines cover behavior that we deem unacceptable. This list is not necessarily complete, so the Drakensang Online team reserves the right to take action for offensive behavior not called out on this thread.

    Minor Violations:
    • Non “native" language
    • Using inappropriate language
    • Spamming
    • General harassment
    • Defaming another player
    Serious Violations:
    • Using obscene or vulgar language
    • Referencing illegal activities or drugs
    • Advertising third-party companies, software, websites, or services
    Severe Violations:
    • Threatening someone with real-life violence or harm
    • Distributing someone’s real-life information (name, address, phone number, etc...)
    • Referencing sexual or violent acts
    • Promoting or alluding to racial, political, ethnic, or national hatred
    • Insulting or negatively portraying someone based on their religion or sexual orientation
    Account Violations:
    • Account Sharing (Sharing own account or asking for a spare account)
    • Account Scam
    • Account Buying/Selling/Trading
    • Account Pushing
    Moderator Violations:
    • Moderator Disrespect
    • Moderator Privacy
    • Moderator Impersonating
    • Moderator Threat

    Chat Language

    The chat language depends on the used channel or game language. We highly appeal to stick to the language of the chat room.​

    Real-Life Information and Threats

    Our players’ safety is one of our highest priorities. We will not tolerate real-life threats or distribution of personal information in our games. We apply severe penalties when a real-life threat is made and we may also engage local law enforcement to ensure the safety of all parties involved.​


    The sharing of non-commercial TeamSpeak IP’s is allowed in order to group up and play together in Drakensang Online.​

    Underage persons and their parents

    We're glad that you like to play Drakensang Online and chat with other players, but be aware of any strangers. Should a stranger contact you and ask for any personal /private details, please contact a moderator, Bigpoint Customer Service or your parents immediately.​

    Bad Word Filter

    The Drakensang Online chat has an integrated bad word filter. Any attempt to avoid this safety system will lead into an account ban without any further warning.​

    Got a raw deal?

    Should you have the feeling that you have been treated unfairly by our moderator team and the ban sounds unfair, please do not discuss in the chat room: Please contact our Customer Service team, who’ll review the case.​


    If your account has been penalized with a “Long-Term-Ban”, you can contact our Customer Service in order to request an overturn by making a formal detailed apology.​