Error: Failed to download a critical file

https://imgur.com/a/G3j6RE6

Hello,

Is this the place where I submit a ticket?

If so, I have been getting this error message quite a bit, but usually works after I close the game and re-open it. However, since yesterday, I have not been able to enter the game. Every time I reopen the game, this error message shows up.

I have tried the following troubleshooting steps:
-Delete the DSO temp files
-Reinstall the game

Please let me know if there are other steps that I can take to fix the issue.

 

hello, you have to send a ticket to the support. I had the same problem yesterday and haven't had it for a few hours.

 

could you please tell me how can I send a ticket to support?

 

Try " www.drakensang.com " This should log you into the web page, ( Not the game). At the top of that page will be a link to support.

Thanks, Doc.

 

Same here idk whats happening, I have never encountered this problem with the game, its strange https://prnt.sc/6LWNP9CGdkdo

 

Hello,

Thanks, Doc!
You can also submit the support ticket here.

You can also check out our Technical FAQ, perhaps some of the ideas suggested there (like clearing your DSOClient folder)will be able to help you.

Good luck!