Support MAC Client Technical Support

Discussion in 'Technical Support' started by Biztart, Dec 7, 2013.

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  1. Biztart

    Biztart Exceptional Talent

    DSO has released a Client for the MAC platform. Download and system requirements information, can be viewed HERE.

    Please leave any Feedback, Technical Support and Bug reporting for the MAC client in this thread.
     
    LIONBLACK123 and ionutpascu like this.
  2. Bevulfer

    Bevulfer Forum Newbie

    The program downloads for mac but wont open. A window pops up saying it "can't be opened because it is from an unidentified developer". I've never downloaded anything and it says that it won't open it for this reason. Is this something on my end or yours?
     
  3. Skwisgaar

    Skwisgaar Forum Greenhorn

    Oh, I was waiting for this so long, and now my version of OS X is too old for Drakensang. So here is a question - will it be possible to play Drakensang on OS X older then OS X 10.7.x "Lion" from browser in future?
     
  4. Biztart

    Biztart Exceptional Talent

    If you downloaded the application directly from the forum link, it should be a secure source. Right-click on the DRO application and choose "Open."


    Sorry, minimum requirements for the game are not likely going to be changed.
     
  5. conniaaks

    conniaaks Forum Greenhorn

    Thank you admin it helps a lot .. thanks
     
  6. k44la

    k44la Forum Newbie

    hi,i've just joined today and i can't begin to say how happy i am about you making this available for mac, there's no good games like this for mac and i'm too computer-wise challenged to be bothered with getting bootcamp.

    Having said this, I'd like to let you know that my pj will sometimes become unable to move. Inside the city i'll get a message that i have no actions to perform, in the field it will start shooting at wherever i click. This has happened 3 times in about 4 hours and the only solution so far has been restarting the game. I have unchecked all the quality options in the settings so that it would run more smoothly, but it doesn't seem to have helped much.:oops:

    Also, the chat does not always work properly, sometimes randomly switching back to main room and not allowing any special signs like dots, commas, question or exclamation marks. Minor stuff but i thought you'd want to know.

    Thanks for your good work! ;)
     
  7. ioukaki

    ioukaki Forum Greenhorn

    The bloom effect is a bit much for Mac Think Client. I have a mid2013 MacAir HD5000. Any way to dim down this effect? Tried messing with the Graphic Setting ... does not help :/[​IMG]
     
  8. _G_R_A_M_P_S_

    _G_R_A_M_P_S_ Old Hand

    I have had that effect in windows as well. I think i removed it by messing with a shadow setting, then reload the screen. Not sure though, but worth the try.
     
  9. Krinsk

    Krinsk Forum Apprentice

    Hi,

    - I cant see the colors of the items (only original colors). Only in windows client!
    - There are no punctuations in the chat
    - Too much bloom fx
     
    xpoint2 likes this.
  10. -Harlequinn-

    -Harlequinn- Forum Apprentice

    Mac client constantly crashes for no reason at all and re-loading the client & relogging back in is a pain because sometimes it brings my character back to urban area which is not good at all. I have wasted 3 realm frags going back in blackborg because the client crashed all the time.

    Another problem is that my Character freezes up and would not allow me to move around at all. This had happened to me & my wife numerous times and very bad during PVP. We have to die few times, or wait a few minutes before we could move around again in arena. If we are in a dungeon, we just teleport home to urban area to fix it.

    Players appearing to be invisible sometimes is still a problem.

    Colors dye, color remover still does not appear right when applied to the character. All color changes can only be seen in windows.

    All of this problem are for release 120.

    -------------------------------------------------------------------------------------------------

    In release 119, you guys had fix some issues like invisible singularity & invisible Negation puddle in mortis.
     
    Last edited: Mar 1, 2014
  11. Yemoja

    Yemoja Forum Greenhorn

    Reply;
    @k44la @-Harlequinn-


    This problem of the character does not move and get the message about "No action to perfome" is related to the keyboard Shift.

    I've been having this error too, and after a while I came to realize that whenever writing in the text box any questions that forced me to use the sign "?" or even any letter capitalized your character stops moving. (This is a shortcut set standard to prevent the time you are away some monster attacking your character does not run towards him). I've been looking on forums about it and apparently it is a bug that is happening only in the mac client.


    Bug related;

    - At some point during the game, if you use the shortcut "Shift" your character can not use the text box and send messages, sometimes not working press "shift" again to unlock it. #BUG FIXED thanks so much!
     
    Last edited: Apr 2, 2014
  12. VetScyt

    VetScyt Forum Greenhorn

    Hi, I am playing on the Tegan server and I keep getting the 'connection being established' page. I have a macbook pro i7 with mac osx maverick. Is this lag issue or something else? Thanks in advance
     
  13. JustinPlakton

    JustinPlakton Forum Greenhorn

    Hello everybody i have a big problem. the problem is i want to play drakensang on kongregate but when i click on download, i have a black screen all time what can i do ??
     
  14. Biztart

    Biztart Exceptional Talent

    Does your OS meet the minimum requirements:
    • OS X v10.7 (Lion) or later
    • 2GB of memory
    • Intel HD Graphics 4000
    Downloading the client directly from the Drakensang site may be required. In order to use the client, you will also need to create an account at www.drakensang.com.
     
    Last edited: Apr 8, 2014
  15. Xylem

    Xylem Forum Greenhorn

    I use my google account to login to the game, so i cannot use the client to play. Will it be possible to use the client with you google account in the future?
     
  16. Scatterbrain35

    Scatterbrain35 Forum Greenhorn

    In the mac client is there any way to emulate a right-click? Playing with apple mouse (one-button). Tried the usual keyboard shortcuts (cntrl, cmd, opt).
     
  17. Biztart

    Biztart Exceptional Talent

    We can propose this option for future changes.

    You can enable the right mouse button to have specific functions: select System Preferences > Keyboard and Mouse > on the right mouse button, enable Secondary Click.
     
  18. JohnHWatson

    JohnHWatson Forum Greenhorn

    I have Mavericks 10.9.2. Meet all the requirements.

    • The client crashing is definitely a problem.
    • Sometimes I'll get into the game and my keyboard is completely disabled and i have to quit and reload to get it to work.
    • Sometimes I an unable to use the chat.
    These are the only bugs i've been experiencing.

    --MERGED--

    The client crashing is a huge problem. Took 6 tries to get it to launch successfully.
     
    Last edited by moderator: May 11, 2014
    VetScyt likes this.
  19. Lucien

    Lucien Forum Apprentice

    The "Connection is being established" screen takes minutes longer on the Mac OSX client and is hugely inefficient.

    My Mac meets the requirements easily, and the connection is established much quicker in a virtual machine running Windows XP than it does with the Mac OSX thin client (not good).

    Hope you can make some improvements on this, or tell me if it's my end.

    --MERGED--

    Another bug is that if you wait too long on the login screen, your session will expire and if you try to log in again like it suggests, you will just get a black screen. This can also happen if you enter incorrect login credentials and then try to log in again.

    EDIT

    Regarding the "Connection is being established" issue, it might just be my internet speed as the game is probably loading a lot of the data live from the internet and my download speed here is only 2 mbps. I used the Mac client when connected to super fast fibre optic broadband and the loading time was a second or two as apposed to between 10 and 20 seconds. Unfortunately, the slow broadband causes me to more often than not, miss the first round of a team deathmatch as the loading time takes longer than the max wait.

    Another bug I have encountered, (not sure if mac client specific) is the mini map becoming misaligned. If you can imagine it's like the green circle is still accurate to your position but the entire mini map has been slid along so it's misaligned and becomes hard to navigate as you appear to be walking on walls and such via the minimap.

    I have also noticed that sometimes when an item is dropped by a monster, it can appear twice graphically but it is still in fact one item.
     
    Last edited: Jun 15, 2014
  20. Rev

    Rev Active Author

    I have recently been experiencing issues with being unable to pick up silver, anderment, and ancient wisdom. This issue occurs most frequently in PW. It is occurs randomly and sometimes it doesn't occur at all. I have tried logging in and logging out which does not solve the issue at all. Ever since the broken glasses fix everything has gotten worse. Please fix this.
     

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