Support MAC Client Technical Support

The box drops each time I enter a new map/location but when I click it I do not receive Premium.The box just keeps dropping.

 

Y the first 3 times i had it come back too but now its just gone.

 

It's gone now for me too..

 

I still dont have anything further after it disappeared. I could not access the membership it was offering. This is unfair to tease us like this after a hiatus with the mac client.... again

Anything you can do for us, Sunlight?

 

Hello Everybody. We are very sorry for this snafu, rest assured that we are working on the compensation package. Thank you for your patience.

 

Hi,

I'm wondering if its only me, or has anyone else experienced the client quiting by itself from time to time midway through the game?

 

Hey there @Unagiri ,

Are you being kicked from the client and, then, getting a black screen?

 

Hi there, Sunlight.

It occurs in one of two ways:

1) The client randomly quits by itself when I'm halfway playing. Meaning, the game window closes and I am back in the finder. There is no error message.

2) When I go into a new zone, instead of the loading progress bar, I get a black screen and it just hangs there.

Thanks!

 

Hey there Mac Users,

Here you have what we talked about some days ago...
We hope this will please everyone over there.

Once again, so sorry for any inconvenience caused.
Cheers,

 

Hi guys! You receive The compensation?
I havent anythingw

 

Hey there @Zyster. ,

Tell me your server and character name, please.
Thank-you.

 

I didnt get anything either
Mιchelle
Heredur

 

Zyster server heredur.. in italian forum There are many case

 

Hey there heroes,

Thank-you for this information.
I will be sending this situation and I will let you know what's going on.
So far, we have the information that there are many cases that will be checked. I will let you know more so soon as possible.

 

I also had the problem of the Premium gift not accepting, and I did report it to support however nothing could have been done then.
Name - Asgeir
Server - Tegan

Thanks

 

Hey there @Michelllevo & @Zyster. ,

You are both included in our official list, my colleague @wiley_wiggins have credited it.
Same for you @Kohn_Hamper .

Cheers,

 

Hi Sunlight,

My friend and I both had the premium message which didn't lead to anything. We have also not received anything since the new update.

My character name and server is:

Unagirimo, Heredur

And my friend's is:

Udoni, Heredur

I hope its ok for me to post on behalf of.

Thanks.

 

Please contact your support, this forum thread is not appropriate place.

Cheers.

 

I didn't get anything neither

 

You will have to contact your support. Support officers have clear instructions what to do next.

Cheers.