Support MAC Client Technical Support

Hey there heroes,

As my colleague told, to make it easier for everyone, contact your Support Team.
You just have to provide your user ID and Server nothing else. You will get your recompensation! Don't worry

Cheers,

 

Thanks now premium works

 

Thank you for your patience, everybody.

How's everything running now for Mac players on the technical side of things?

 

Unfortunately there are days when the game still crashes and all my reports show that there seems to be an issue with sound system. I have forwarded few of those reports to the Support so the issue is known...other than that the game looks great and feels great- I'm lovin' it!

 

Thank you for letting me know that things are looking a bit better, and I've forwarded your feedback to our devs.

 

My game usually crashes in the first 10 min im in game. But besides that its working and im happy with it

 

Mine very often too- it's like 1-3 crashes and then it stabilizes. However there are days when it crashes once every 2 hours , especially in Splinered City or around teleports Yesterday it was crashing while I was playing the event - I wasn't a happy camper but fortunately I managed to quickly log back in and jump back on the event map and all the drop was still waiting for me Lucky me

 

Ouch, that is not a pleasant experience at all. Do you get any error messages when it crashes? Do you notice anything that triggers these crashes?

 

CMClayton- there are no messages as such , thre is always a full crash report we get here on Mac computers and it is always one of the 26 threads and the crashes have something to do with sound studio for DSO. There is a theory that crashes happen when the char stands close to a city teleport or when the Splintered city is packed with other players toons. As far as the event map is concerned- it was just simply very strange yesterday - today everything works great.All in all the messages from game crashes always are about Sound Studio.

N.B. There has been one different crash recently I have not seen before tho'- here is the crashed thread - this time thread 1- never happened before:


Crashed Thread: 1
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
abort() called
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fffa653dfda __semwait_signal + 10
1 libsystem_c.dylib 0x00007fffa64c4b72 nanosleep + 199
2 com.bigpoint.droclient 0x00000001058f524c OSX::OSXBridge::Run() + 332
3 com.bigpoint.droclient 0x00000001049ae79c main + 108
4 libdyld.dylib 0x00007fffa640f255 start + 1
Thread 1 Crashed:
0 libsystem_kernel.dylib 0x00007fffa653ddd6 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fffa6629787 pthread_kill + 90
2 libsystem_c.dylib 0x00007fffa64a3420 abort + 129
3 com.bigpoint.droclient 0x00000001058fedac Linux::SysFunc::Error(char const*) + 44
4 com.bigpoint.droclient 0x00000001058fedb9 Linux::SysFunc::ErrorSilent(char const*) + 9
5 com.bigpoint.droclient 0x000000010485ff9a IO:rasaIoExceptionHandler::LocalThreadHandleFail(Core:tr<IO::IoException> const&) + 1082
6 com.bigpoint.droclient 0x0000000105933863 IO::IoExceptionHandler:ushException(Core:tr<IO::IoException> const&) + 67
7 com.bigpoint.droclient 0x000000010590b119 Http::HttpNzStream::Open() + 505
8 com.bigpoint.droclient 0x000000010593a84a IO::IoTransformCore::OpenInputStream(Core:tr<IO::Stream> const&, bool&) + 234
9 com.bigpoint.droclient 0x000000010593aadb IO::IoTransformCore:oTransformStream(Core:tr<IO::VirtualFileSystemBase> const&, Core:tr<IO::IoTransformer> const&, Core:tr<IO::Stream> const&, Core:tr<IO::Stream> const&) + 123
10 com.bigpoint.droclient 0x00000001059380e5 IO::IoServer::LoadStreamSync(IO::URI const&) const + 1861
11 com.bigpoint.droclient 0x00000001059121e1 Http::HttpNzVirtualFileSystem::LoadDirectoryTableOfContent(IO::URI const&) + 1169
12 com.bigpoint.droclient 0x0000000105910e2f Http::HttpNzVirtualFileSystem::LookupFileInfo(IO::URI const&, Http::HttpNzVirtualFileSystem::FileInfo&) + 1055
13 com.bigpoint.droclient 0x0000000105911298 Http::HttpNzVirtualFileSystem::CreateStream(IO::URI const&) + 264
14 com.bigpoint.droclient 0x0000000105937b24 IO::IoServer::LoadStreamSync(IO::URI const&) const + 388
15 com.bigpoint.droclient 0x00000001052c2c89 Navigation:athEngineLoaderUtil::LoadFileToBuffer(Util::String const&, char**) + 425
16 com.bigpoint.droclient 0x00000001052c2a65 Navigation:athEngineLoaderUtil::LoadMesh(iMesh**) + 165
17 com.bigpoint.droclient 0x00000001052b8db5 Navigation::InternalPathEngineServer::Load(Util::String const&, Util:ictionary<Util::StringAtom, Util::String> const&) + 1061
18 com.bigpoint.droclient 0x00000001051712e3 NavigationFeature::NavMapLoader::Load(Util::String const&, Util:ictionary<Util::StringAtom, Util::String> const&) + 579
19 com.bigpoint.droclient 0x0000000105172487 NavigationFeature::NavigationFeatureUnit::OnLoadBefore() + 1143
20 com.bigpoint.droclient 0x0000000105819a73 Game::GameSystem::LoadLevel(Util::String const&) + 659
21 com.bigpoint.droclient 0x000000010582d8eb Game::GameStateHandler::OnStateEnter(Util::String const&) + 139
22 com.bigpoint.droclient 0x000000010485e6df App:rasaGameStateHandler::OnStateEnter(Util::String const&) + 2447
23 com.bigpoint.droclient 0x0000000105806266 App::GameApplication:oStateTransition() + 582
24 com.bigpoint.droclient 0x0000000105805c95 App::GameApplication::OnFrame() + 501
25 com.bigpoint.droclient 0x0000000105805a1c App::GameApplication::Run() + 172
26 com.bigpoint.droclient 0x00000001049aeb80 NebulaMain(Util::CommandLineArgs const&) + 848
27 com.bigpoint.droclient 0x00000001058f7bf4 OSX::OSXBridgeThread:oWork() + 68
28 com.bigpoint.droclient 0x000000010596fa2d Linux::LinuxThread::ThreadProc(void*) + 125
29 libsystem_pthread.dylib 0x00007fffa6626aab _pthread_body + 180
30 libsystem_pthread.dylib 0x00007fffa66269f7 _pthread_start + 286
31 libsystem_pthread.dylib 0x00007fffa66261fd thread_start + 13

 

yy i have the same

and i have no clue what u are talkin about haha

--MERGED--

Idk what triggers it, i usually just get the error that drasa client (or sth) unexpectedly quit.

 

I get that message actually and it asks me if I want to ignore it, open Report or send it to Apple; I always open the report and then you can copy paste it into .doc file and send it to Support. I was doing it earlier on but because the problem was with thread 25 or 26 and always with DSO Sound Studio I gave up- the errors seemed identical so the game admin has updated the crash file for Mac and I stopped sending those reports to support because they were the same so what's the point

 

Ah ok thnks! I always just press ignore ^^

 

The game's just crashed- first time today here is the crashed thread:

Crashed Thread: 25
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]




Thread 25 Crashed:
0 libfmodstudio.dylib 0x000000010804f091 0x107fa9000 + 680081
1 libfmodstudio.dylib 0x000000010809f461 0x107fa9000 + 1008737
2 libfmodstudio.dylib 0x000000010804f015 0x107fa9000 + 679957
3 libfmodstudio.dylib 0x000000010804f060 0x107fa9000 + 680032
4 libfmodstudio.dylib 0x000000010804f060 0x107fa9000 + 680032
5 libfmodstudio.dylib 0x000000010809f658 0x107fa9000 + 1009240
6 libfmodstudio.dylib 0x0000000108071675 0x107fa9000 + 820853
7 libfmodstudio.dylib 0x0000000108081a2a 0x107fa9000 + 887338
8 libfmodstudio.dylib 0x000000010808208b 0x107fa9000 + 888971
9 libfmodstudio.dylib 0x000000010808173c 0x107fa9000 + 886588
10 libfmodstudio.dylib 0x0000000108082251 0x107fa9000 + 889425
11 libfmodstudio.dylib 0x000000010802b5fd 0x107fa9000 + 534013
12 libsystem_pthread.dylib 0x00007fffc72aeaab _pthread_body + 180
13 libsystem_pthread.dylib 0x00007fffc72ae9f7 _pthread_start + 286
14 libsystem_pthread.dylib 0x00007fffc72ae1fd thread_start + 13

 

Crashed Thread: 25
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

Thread 25 Crashed:
0 libfmodstudio.dylib 0x000000010dc0bc69 0x10db25000 + 945257
1 libfmodstudio.dylib 0x000000010dc1bc8b 0x10db25000 + 1010827
2 libfmodstudio.dylib 0x000000010dc1b495 0x10db25000 + 1008789
3 libfmodstudio.dylib 0x000000010dbcb015 0x10db25000 + 679957
4 libfmodstudio.dylib 0x000000010dbcb060 0x10db25000 + 680032
5 libfmodstudio.dylib 0x000000010dbcb060 0x10db25000 + 680032
6 libfmodstudio.dylib 0x000000010dc1b658 0x10db25000 + 1009240
7 libfmodstudio.dylib 0x000000010dbed675 0x10db25000 + 820853
8 libfmodstudio.dylib 0x000000010dbfda2a 0x10db25000 + 887338
9 libfmodstudio.dylib 0x000000010dbfe08b 0x10db25000 + 888971
10 libfmodstudio.dylib 0x000000010dbfd73c 0x10db25000 + 886588
11 libfmodstudio.dylib 0x000000010dbfe251 0x10db25000 + 889425
12 libfmodstudio.dylib 0x000000010dba75fd 0x10db25000 + 534013
13 libsystem_pthread.dylib 0x00007fffd8d53aab _pthread_body + 180
14 libsystem_pthread.dylib 0x00007fffd8d539f7 _pthread_start + 286
15 libsystem_pthread.dylib 0x00007fffd8d531fd thread_start + 13

I hope i did it right.

BTW. I reported this problem to support a while back but i still have it, i wonder if more ppl have it: 9/10 times when i press q or try to open the quest window, my game freezes completely wich makes me restart my game, if i try again the same thing happens. My connection is not the problem cz it is fine. It is really annoying cz i cannot see my quests or do my daily...

 

Same thread...thread 25...sweet

 

OK, stop it right now.
Contact your support and provide them with info.
The issue has been reported and nothing else we can add in this thread.

Cheers.

 

hi there... problems again with client download on mac? or am i the only one?

 

How so.. Please elaborate.

FYI there is maintenance today. I can not login yet.


Edit:
Any mac user able to login?
I keep getting that download error message.

 

Mac client wont download the update........ after updating and redownloading the client i get this error every time... (

http://imgur.com/TYu8JXh

 

I get the same error msg=SSL handshake failed