Support MAC Client Technical Support

please, fixe it for MAC... We all not spend time with this game anymore!!

 

Still not working?

 

Game still working on Mac. Not complaining just looking for an update, and to make sure something is not wrong on my end. Thanks in advance.

--MERGED--

Is this the correct place to find updates/instructions on current Mac log in problem(s)? If not here where? Thanks

 

Yes this is the right place.
As far as we know the game was fixed for MAC users.

 

Thank you. Unfortunately it is still not working for me. I have attempted to re-install and still I just get nothing after selecting a server. Any guidance would be appreciated.

 

You have to contact the support.

 

Even better, before contacting Support, check that you have the recommended OS version installed as per the OP in this thread.

 

I checked with support, and followed recommended OS. Since I have OS X Lion the recommended OS version does not a appear to be an option. It appears the most recent changes to the game may have made in unusable by Mac users with OS X Lion. Thank you for trying.

 

For the record i can't even get into the game, i downloaded the client and once i log in it just gives me a permanent black screen?

 

Hey Mal3, saw that u are online. Wanted to thank you for help. Too bad game no longer usable by Mac OS X Lion users after the game last update.

 

lol i still cant' get on either... oh well, no more throwing money at this game.

 

I doubt that Big Point intended to exclude Mac users running older OSs like Lion OS from DSO. But I will ask for a formal response from them on Monday. Sorry for the inconvenience.



Or.... you could borrow a PC for now

 

Greetings Heroes,

The minimum requirements for Mac have changed and you can find them updated in this thread.
​

Kind regards,
teddy.bear

 

Teddy much thanks and in short I have been correct all this time. Mal3 thank you for your help and patience. Allogeneous intentional or unintentional Mac Lion users have been excluded. It is unfortunate.

 

I have all the minimum requirements of the new version, but when I enter my username and password the screen goes black. This is the third day of the event I have to miss because of the client already and I hope you can fix it and at least give us something in return for having to miss out on completing the event.
It would also be great if the client would have an option not to show on the dock, thx for reading this.

--MERGED--

4 days now

--MERGED--

Working again

 

this ame is so bugged

 

Hello everyone!

here is my issue: "Well my problem is concerning the access to one map server. My character is now in the city named Kingshill. From there, everytime I try to go to the Wildforest Wilderness I got the same problem: No master server for map found. I tried to go back to other gates of the city and it works, so the problem is only with that Wildforest..."

What can I do? I really need to go there to move forward in the game… I've tried to uninstall the game and reinstall again but it doesn't work.

Do you know where all the game data is stored in Mac? Maybe I have to make a deep clean...

Thank you very much!

 

As I can see the issue is not on your side.
The best thing you can do is to wait this issue to be fixed.

 

Hello again, i am having the next problem "400 Bad Request" i cant log in, after i type my user and password the box turns black and at the top of the window (gray bar) it shows 400 Bad request;

I also tried to log in using Facebook, and i could chose the server but then it crashed.

Thanks for you time

Zamvel
Tegan

 

First of all, it's not MAC, it's Mac. Secondly, what a nice game, and running perfectly on a MacBook Pro Retina 2014 summer, Yosemite 10.10.1, very nice thin client. I had some crashes at first, but none after the latest update—but the store is not working, when opening a new window for the payment transaction, it just gives an 'unknown error' message. And yes, I have turned off pop-up blocking, and everything else in Safari, and allowed the payment domain in Flash, and still—it's like a parent lock! Hm, maybe not such a bad thing* after all, lol!

* Except for it's your business model.