Support MAC Client Technical Support

I've just downloaded the .dmg file. But it still crashes the client when loading.

 

As previously said.
New information available here.

Cheers

 

Hi @MoXawk
Can you tell us which OS version are you using?

 

you must be kidding me PROBLEM SOLVED? I still can not play.... at least BP could be honest and say they did nothing to solve this issue. El capitan 10.11 is the actual version of the software and the game does not run with that. So it seems unlikely to me they worked on this issue. Bye bye drakensang i am tired of this.

 

So unfortunate, I'm on 10.11
The loading bar does not show.


Edit:
Tried to start the client again. The loading bar appeared. But the progress so slow. Just like I said in my previous post.

 

same here, 10.11 is the last version of the software, it is unacceptable that previous verison of drakensang was ok and now they released a version that can not be played by mac users,

 

Hi DSO team,

It seems pretty contradicting on your words. We were advised on your end that minimum system requirement for Mac User is OS X v10.11 (El Capitan) or later.

Today you took 2whole days after sync release 171 and revert to us back indicating that Mac User Syestem below OS X V10.11 are able to download game whereas V10.11 and above have to wait over the weekend early next week with no "exact date".

I suppose 90% of players using Mac are already up to date with the "Minimum Requirements" requested on your end. Or rather should i say with this Era all our system are updated and installed with the latest edition promt by Apple.

In today scenerio it seems if users are on the latest Mac updates based on your "Minimum requirement for Mac User" which is OS X v10.11 (El Capitan) or later, they are barred from playing the game until further notice with no committed dates. However users whom are still using the older version could get into the game and grind for the event over the weekend?

Thus, literally who will dare to go for the latest updates demanded on your end and landed on the losing side refrain from downloading game and play in today situations?

Anyway i am just sharing my point of view as a player concern. Nothing much.

Awaiting your response on a specific date of when will we be able to start game as EVENT are running since 10th of August.

 

I am running on the latest OS for Mac, when I opened my client it suggested I'd download and install the new one, I did... splash screen loads, however as it attempts to load the file/update bar on the bottom it crashes, time and time again.

Have 16gb of ram, AMD Radeon card.. so it should just work, right?

I have removed the app 3 times from my Mac, redownloaded, reinstalled but it keeps crashing giving the following error codes:

Code:

Process:               drasa_online_client [7128]
Path:                  /var/folders/*/drasa_online_client.app/Contents/MacOS/drasa_online_client
Identifier:            com.bigpoint.droclient
Version:               1.0 (1)
Code Type:             X86-64 (Native)
Parent Process:        drakensangonline [7127]
Responsible:           drasa_online_client [7128]
User ID:               501

Date/Time:             2016-08-12 20:23:38.788 +0200
OS Version:            Mac OS X 10.11.6 (15G31)
Report Version:        11
Anonymous UUID:        7615CD6D-F7B6-7BFA-969D-E97D13273090


Time Awake Since Boot: 260000 seconds

System Integrity Protection: enabled

Crashed Thread:        6

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called

Global Trace Buffer (reverse chronological seconds):
0.505178     CFNetwork                     0x00007fff999e4dd8 NSURLConnection finished with error - code -1022
0.710953     CFNetwork                     0x00007fff999e4dd8 NSURLConnection finished with error - code -1022
0.916262     CFNetwork                     0x00007fff999e4dd8 NSURLConnection finished with error - code -1022
1.121177     CFNetwork                     0x00007fff999e4dd8 NSURLConnection finished with error - code -1022

Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib            0x00007fff99b8f10a __semwait_signal + 10
1   libsystem_c.dylib                 0x00007fff8e761d0f nanosleep + 199
2   com.bigpoint.droclient            0x0000000106bb702c OSX::OSXBridge::Run() + 332
3   com.bigpoint.droclient            0x0000000105cc6b5c main + 108
4   libdyld.dylib                     0x00007fff9006e5ad start + 1

Thread 1:
0   libsystem_kernel.dylib            0x00007fff99b8f5e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib           0x00007fff8aeb3578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib           0x00007fff8aeb1341 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib            0x00007fff99b8fefa kevent_qos + 10
1   libdispatch.dylib                 0x00007fff8b6fd165 _dispatch_mgr_invoke + 216
2   libdispatch.dylib                 0x00007fff8b6fcdcd _dispatch_mgr_thread + 52

Thread 3:
0   libsystem_kernel.dylib            0x00007fff99b8f5e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib           0x00007fff8aeb3578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib           0x00007fff8aeb1341 start_wqthread + 13

Thread 4:
0   libsystem_kernel.dylib            0x00007fff99b8f5e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib           0x00007fff8aeb3578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib           0x00007fff8aeb1341 start_wqthread + 13

Thread 5:
0   libsystem_kernel.dylib            0x00007fff99b8f5e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib           0x00007fff8aeb3578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib           0x00007fff8aeb1341 start_wqthread + 13

Thread 6 Crashed:
0   libsystem_kernel.dylib            0x00007fff99b8ef06 __pthread_kill + 10
1   libsystem_pthread.dylib           0x00007fff8aeb64ec pthread_kill + 90
2   libsystem_c.dylib                 0x00007fff8e7406df abort + 129
3   com.bigpoint.droclient            0x0000000106bc0a2c Linux::SysFunc::Error(char const*) + 44
4   com.bigpoint.droclient            0x0000000106bfb6bf Linux::LinuxConsoleHandler::Error(Util::String const&) + 159
5   com.bigpoint.droclient            0x0000000106bf01b6 IO::Console::Error(char const*, __va_list_tag*) + 342
6   com.bigpoint.droclient            0x0000000106bbd530 n_error(char const*, ...) + 288
7   com.bigpoint.droclient            0x0000000106bd0cfa Http::HttpNzVirtualFileSystem::Setup() + 3530
8   com.bigpoint.droclient            0x0000000106c0d61e IO::SchemeRegistry::RegisterUriScheme(Util::StringAtom const&, Core::Rtti const&) + 302
9   com.bigpoint.droclient            0x0000000106c0d4d4 IO::SchemeRegistry::Setup() + 180
10  com.bigpoint.droclient            0x0000000106bf7ec1 IO::IoServer::IoServer() + 881
11  com.bigpoint.droclient            0x0000000106bf7b3d IO::IoServer::Create() + 29
12  com.bigpoint.droclient            0x0000000106b46cb9 App::GameApplication::Open() + 1113
13  com.bigpoint.droclient            0x0000000105b6fbf2 App::DrasaApp::Open() + 530
14  com.bigpoint.droclient            0x0000000105cc6ecb NebulaMain(Util::CommandLineArgs const&) + 731
15  com.bigpoint.droclient            0x0000000106bb98d4 OSX::OSXBridgeThread::DoWork() + 68
16  com.bigpoint.droclient            0x0000000106c3023d Linux::LinuxThread::ThreadProc(void*) + 125
17  libsystem_pthread.dylib           0x00007fff8aeb399d _pthread_body + 131
18  libsystem_pthread.dylib           0x00007fff8aeb391a _pthread_start + 168
19  libsystem_pthread.dylib           0x00007fff8aeb1351 thread_start + 13

Thread 7:
0   libsystem_kernel.dylib            0x00007fff99b8f5e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib           0x00007fff8aeb3578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib           0x00007fff8aeb1341 start_wqthread + 13

Thread 8:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib            0x00007fff99b88f72 mach_msg_trap + 10
1   libsystem_kernel.dylib            0x00007fff99b883b3 mach_msg + 55
2   com.apple.CoreFoundation          0x00007fff8f9a11c4 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation          0x00007fff8f9a068c __CFRunLoopRun + 1356
4   com.apple.CoreFoundation          0x00007fff8f99fed8 CFRunLoopRunSpecific + 296
5   com.apple.CFNetwork               0x00007fff998eaa6d +[NSURLConnection(Loader) _resourceLoadLoop:] + 412
6   com.apple.Foundation              0x00007fff8de46e64 __NSThread__start__ + 1351
7   libsystem_pthread.dylib           0x00007fff8aeb399d _pthread_body + 131
8   libsystem_pthread.dylib           0x00007fff8aeb391a _pthread_start + 168
9   libsystem_pthread.dylib           0x00007fff8aeb1351 thread_start + 13

Thread 9:: com.apple.NSEventThread
0   libsystem_kernel.dylib            0x00007fff99b88f72 mach_msg_trap + 10
1   libsystem_kernel.dylib            0x00007fff99b883b3 mach_msg + 55
2   com.apple.CoreFoundation          0x00007fff8f9a11c4 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation          0x00007fff8f9a068c __CFRunLoopRun + 1356
4   com.apple.CoreFoundation          0x00007fff8f99fed8 CFRunLoopRunSpecific + 296
5   com.apple.AppKit                  0x00007fff8ce26d95 _NSEventThread + 149
6   libsystem_pthread.dylib           0x00007fff8aeb399d _pthread_body + 131
7   libsystem_pthread.dylib           0x00007fff8aeb391a _pthread_start + 168
8   libsystem_pthread.dylib           0x00007fff8aeb1351 thread_start + 13

Thread 6 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x000070000041eed8  rdx: 0x0000000000000000
  rdi: 0x0000000000006b0b  rsi: 0x0000000000000006  rbp: 0x000070000041ef00  rsp: 0x000070000041eed8
   r8: 0x0000000000000000   r9: 0x000000000000000a  r10: 0x0000000008000000  r11: 0x0000000000000206
  r12: 0x00007ffc40f3a5d0  r13: 0x0000000106f5ccf5  r14: 0x0000700000420000  r15: 0x8c005c72e34c9fd1
  rip: 0x00007fff99b8ef06  rfl: 0x0000000000000206  cr2: 0x00007fff760ca008

Logical CPU:     0
Error Code:      0x02000148
Trap Number:     133


Binary Images:
       0x105b60000 -        0x106fa5ffb +com.bigpoint.droclient (1.0 - 1) <A56CEE35-6756-334D-913D-593F4772EC75> /var/folders/*/drasa_online_client.app/Contents/MacOS/drasa_online_client
       0x10760f000 -        0x107742ff7 +libfmod.dylib (1) <753B8255-8E52-30B9-AEB1-DEA2B2A4B069> /var/folders/*/drasa_online_client.app/Contents/MacOS/libfmod.dylib
       0x1077ad000 -        0x107938fff +libfmodstudio.dylib (1) <5D64F5E6-A299-3AAF-B331-34B9200EF296> /var/folders/*/drasa_online_client.app/Contents/MacOS/libfmodstudio.dylib
    0x7fff6e126000 -     0x7fff6e15da47  dyld (360.22) <DC81CC9D-651A-3A45-8809-928282052BD3> /usr/lib/dyld
    0x7fff83fda000 -     0x7fff83fdafff  com.apple.Carbon (154 - 157) <8F6ED602-5943-3E29-A793-BC331E2C183D> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x7fff83fdb000 -     0x7fff83fe6ff7  libChineseTokenizer.dylib (16) <79B8C67A-3061-3C78-92CD-4650719E68D4> /usr/lib/libChineseTokenizer.dylib
    0x7fff83fe7000 -     0x7fff8427dfff  libmecabra.dylib (696.5) <EF6C0BD4-5FE8-34FB-8ADF-69A53CEC97A9> /usr/lib/libmecabra.dylib
    0x7fff84299000 -     0x7fff84300fff  com.apple.framework.CoreWiFi (11.0 - 1101.20) <993592F1-B3F1-3FAD-87BD-EA83C361BCCF> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
    0x7fff84aa8000 -     0x7fff84aa8fff  libenergytrace.dylib (10.40.1) <0A491CA7-3451-3FD5-999A-58AB4362682B> /usr/lib/libenergytrace.dylib
    0x7fff84aa9000 -     0x7fff84ab1ffb  libsystem_dnssd.dylib (625.60.4) <80189998-32B0-316C-B5C5-53857486713D> /usr/lib/system/libsystem_dnssd.dylib
    0x7fff84ab2000 -     0x7fff84aecff7  com.apple.DebugSymbols (132 - 132) <23A42C53-B941-3871-9EE2-4C87A46005B5> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
    0x7fff8504a000 -     0x7fff85063fff  com.apple.openscripting (1.7.1 - 169.1) <36EBF6A7-334A-3197-838F-E8C7B27FCDBB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
    0x7fff853e3000 -     0x7fff853e3ff7  libunc.dylib (29) <DDB1E947-C775-33B8-B461-63E5EB698F0E> /usr/lib/system/libunc.dylib
    0x7fff855f4000 -     0x7fff855f9ff7  libmacho.dylib (875.1) <318264FA-58F1-39D8-8285-1F6254EE410E> /usr/lib/system/libmacho.dylib
    0x7fff855fa000 -     0x7fff86860ff3  com.apple.CoreGraphics (1.600.0 - 960.3) <A2DA51BA-7A97-33B9-97A1-979F6401989C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x7fff868f7000 -     0x7fff86908ff7  libz.1.dylib (61.20.1) <B3EBB42F-48E3-3287-9F0D-308E04D407AC> /usr/lib/libz.1.dylib
    0x7fff86a4d000 -     0x7fff86aa8ff7  libTIFF.dylib (1459) <CA5015CC-A770-3A62-BABD-B5A88AD390E6> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x7fff86aa9000 -     0x7fff86ab9fff  libSparseBLAS.dylib (1162.2) <6F591A0F-80D0-384D-8304-B035C4ED1BBD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib
    0x7fff86aba000 -     0x7fff86c04ff7  com.apple.coreui (2.1 - 366.1) <8138636F-A0A7-31C7-896C-5F5747FA1B2A> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    0x7fff86c12000 -     0x7fff86c17fff  com.apple.DiskArbitration (2.7 - 2.7) <F55902AA-5316-3255-A701-FDED5B553065> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x7fff86ce0000 -     0x7fff86ce0fff  com.apple.Accelerate (1.10 - Accelerate 1.10) <5831771A-C1C3-3625-9FE9-2CCB6B2E7EE1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x7fff86ce1000 -     0x7fff86fc6ffb  com.apple.CoreServices.CarbonCore (1136.2 - 1136.2) <2DBAFC9A-6CD6-351D-B1F4-87D81AA6D640> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
    0x7fff86fc7000 -     0x7fff870f4ff3  com.apple.CoreText (352.0 - 494.12) <ADBE8355-D4F5-3316-A6C4-D641D615CEC4> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
    0x7fff8723b000 -     0x7fff8723dff7  com.apple.securityhi (9.0 - 55006) <1E7BE52B-97EA-371A-AECA-1EE2AD246D8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
    0x7fff87241000 -     0x7fff8728dfff  com.apple.print.framework.PrintCore (11.2 - 472.2) <5AE8AA6B-CE09-397D-B0D4-0F9CCBF1F77D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
    0x7fff87830000 -     0x7fff87857fff  com.apple.ChunkingLibrary (167 - 167) <AD7F285C-005E-36BB-98A3-5826413533BE> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
    0x7fff87858000 -     0x7fff8787aff7  com.apple.Sharing (442.13.6 - 442.13.6) <DDD2811C-6ECB-32F2-8EE1-69BF9657B4A8> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
    0x7fff87ed7000 -     0x7fff87eeeff7  libsystem_asl.dylib (323.50.1) <41F8E11F-1BD0-3F1D-BA3A-AA1577ED98A9> /usr/lib/system/libsystem_asl.dylib
    0x7fff87f3e000 -     0x7fff87f42fff  libGIF.dylib (1459) <58F85C45-96D2-3713-A8C0-B2579B419A80> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x7fff88262000 -     0x7fff8826afff  com.apple.NetFS (6.0 - 4.0) <842A5346-24C3-3F22-9ECF-E586A10EA1F2> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x7fff8826d000 -     0x7fff8826dfff  com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <848125D3-AF14-3526-8745-FFCDB200CD76> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
    0x7fff8826e000 -     0x7fff8826ffff  libsystem_blocks.dylib (65) <1244D9D5-F6AA-35BB-B307-86851C24B8E5> /usr/lib/system/libsystem_blocks.dylib
    0x7fff88270000 -     0x7fff8828cff7  libextension.dylib (78) <FD952DA6-BBEC-3CB6-98B3-E1D111C5C54E> /usr/lib/libextension.dylib
    0x7fff88290000 -     0x7fff882a1fff  libcmph.dylib (6) <BA4BF2C6-7F4E-33B8-9DD7-619C9EB83ECF> /usr/lib/libcmph.dylib
    0x7fff885e1000 -     0x7fff885ecfff  com.apple.CrashReporterSupport (10.11 - 718) <05892B57-F2CD-3C84-B984-0417F6B361DB> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
    0x7fff88f07000 -     0x7fff89085fff  com.apple.UIFoundation (1.0 - 436.1) <AABB5267-E7B7-3D75-B051-E665BDA8DEF4> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation
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    0x7fff8938b000 -     0x7fff89396ff7  libcommonCrypto.dylib (60075.50.1) <93732261-34B4-3914-B7A2-90A81A182DBA> /usr/lib/system/libcommonCrypto.dylib
    0x7fff89397000 -     0x7fff893aafff  com.apple.CoreBluetooth (1.0 - 1) <E54CA9A2-A5C6-30C5-9D6E-8472DBA9371E> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
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    0x7fff8aead000 -     0x7fff8aeaffff  com.apple.loginsupport (1.0 - 1) <9B2F5F9B-ED38-313F-B798-D2B667BCD6B5> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport
    0x7fff8aeb0000 -     0x7fff8aeb9ff7  libsystem_pthread.dylib (138.10.4) <3DD1EF4C-1D1B-3ABF-8CC6-B3B1CEEE9559> /usr/lib/system/libsystem_pthread.dylib
    0x7fff8aeba000 -     0x7fff8af0bff7  libcups.2.dylib (435.2) <91584A40-214D-33E8-A613-CE22289037C8> /usr/lib/libcups.2.dylib
    0x7fff8afe3000 -     0x7fff8affaff7  libsystem_coretls.dylib (83.40.5) <C90DAE38-4082-381C-A185-2A6A8B677628> /usr/lib/system/libsystem_coretls.dylib
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    0x7fff8b3dc000 -     0x7fff8b6d1fff  com.apple.HIToolbox (2.1.1 - 807.2) <36413C45-36AF-34EF-9C0E-F18B31D1E565> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    0x7fff8b6d2000 -     0x7fff8b6d3fff  libDiagnosticMessagesClient.dylib (100) <4243B6B4-21E9-355B-9C5A-95A216233B96> /usr/lib/libDiagnosticMessagesClient.dylib
    0x7fff8b6f5000 -     0x7fff8b722fff  libdispatch.dylib (501.40.12) <C7499857-61A5-3D7D-A5EA-65DCC8C3DF92> /usr/lib/system/libdispatch.dylib
    0x7fff8ba3e000 -     0x7fff8ba67fff  libsystem_info.dylib (477.50.4) <FAA9226D-64DE-3769-A6D8-6CABA4B7FF4D> /usr/lib/system/libsystem_info.dylib
    0x7fff8bb48000 -     0x7fff8bb98ff7  com.apple.Symbolication (1.4 - 58044) <F70BF765-FBE9-3F1E-85CA-BB2F8E53E8C2> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
    0x7fff8bb99000 -     0x7fff8bba7ff7  libbz2.1.0.dylib (38) <28E54258-C0FE-38D4-AB76-1734CACCB344> /usr/lib/libbz2.1.0.dylib
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    0x7fff94d78000 -     0x7fff94d8ffff  libmarisa.dylib (4) <E4919B03-D9BD-3AF8-B436-C415C98E3F0A> /usr/lib/libmarisa.dylib
    0x7fff94d90000 -     0x7fff94deefff  com.apple.CoreServices.OSServices (728.13 - 728.13) <27C12B92-7845-38DD-B82D-DC5B678352D6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
    0x7fff94def000 -     0x7fff94df3fff  libcache.dylib (75) <9548AAE9-2AB7-3525-9ECE-A2A7C4688447> /usr/lib/system/libcache.dylib
    0x7fff94dfc000 -     0x7fff94dfdffb  libremovefile.dylib (41) <552EF39E-14D7-363E-9059-4565AC2F894E> /usr/lib/system/libremovefile.dylib

--MERGED--


Just read the update posted by Mal3ficent, or linked to by them.

So in all reality I'd have to downgrade my OS (which is impossible without a complete wipe of the harddrive) if I'd like to play and benefit from the events like the Windows users can.

I am a coder/web designer, I do not have that much spare time on my hands and it would be nice to have a working game when I do have time to play.

Is there an estimate on how long this will take?

Regards.

 

Hi @HellKitty

I am afraid there is no estimate ATM. At least we, the mods, don't know.
Probably Monday.

Cheers

 

I am confused by the official announcement.
On July 15, you told us here that the minimum version was 10.11 El Capitan
On August 11, you tell use here that the issue is fixed, unless we are running 10.11 El Capitan or later.

These seem incompatible to me. If the minimum version is 10.11 and 10.11 and later don't work, then the population of people using the minimum version who can use it is an empty set...

Can you clarify why you all consider a fix that no one can use to be a fix in any meaningful sense? What am I missing?

 

I'm running 10.11.6 - Still crashing

 

that is exactly the point.....how can they say they solved the problem but not for 10.11 as they also say that is the minimum system requirement? The point is.... either they did nothing for mac users or they do not have a clue of what is going on

 

If you guys are really desperate you could try PlayOnLinux or PlayOnMac. Tried it on Ubuntu 16.04 on another laptop and it works, barely. In order for it to work you will need to download an exe file from an windows computer though and unfortunately you should expect a lot of Nebulas. Usually I've had to use minimum 2 event entry coins to finish one round with a group due to nebulas and yesterday it kicked me out when i had like 4 miniboss monsters left for a clover, logged in as soon as it let me in and...new daily. I wonder if they will compensate...

 

Maybe it is time to hire some actual MAC Programmers?

Not everyone is like myself and can switch from MAC to PC because my job requires me to work on both.
(Web Developer/MAC-Windows Programmer). But if the programmers that you guys have for MAC systems aren't doing the job, it is time to send them on their way and find someone who can do it.

 

Hello,
I am completely new to the game. I downloaded the file and installed the game. When I opened the client, there were two games popped up. However, one of those crashed immediately. The other one is the log in client which takes FOREVER to download the game ONLY 1097 MB <<< Note: My Internet is 100MB/sec. I am running on Macbook pro mid 2012. 10.11.6. Please help!

 

To be fair, the problem here is mostly a QA problem. The devs set the minimum OS version to 10.11, which invokes Application Transit Security, and most likely everything worked, because they didn't download the bootstrap content.

QA should've tried this *as a user*, and it would've been seen pretty quickly.

Devs/Tech Leads get a small bit of blame, because this is in the 10.11 upgrade notes, but QA owns the lion's share

The fix is pretty easy, too:
1:Update or embed an Info.plist for the drasa binary that gets downloaded and called, setting appropriate bypasses.
or
2: switch all resource downloads from http to https
or
3: provide an out-of-band content downloader/installer so that people can get on with their game while they figure out 1 or 2.

2 seems like the easiest, but it does add some overhead to downloads.

 

I can take a look. I've only been playing with the thin client. Let me launch firefox...

-- MERGED --

whatever they're doing, it's not obvious to me when I look at it. I tried through their portal and through Kongregate, and no luck.

However, there are plenty of OAs that indicate that they're moving away from browser-based play in general.

 

Hello DSO team,

I am quite disappointed on your actions against rectifying and fix the problem for us MAC users.

Firstly, your end requires us with "Minimum Requirements for Mac User" OS X 10.11 and above. And today you managed to fix the Mac User issue for OS X 10.11 and below only and not with the verison of your requirements.

Secondly, with the recent exploit incident within 1-2days you managed to raise an urgent hotfix patch to resolve the issues for your losses on your end. How about us Mac User? If my understanding is not wrong, the patch you gonna fix later on is just mainly the exploit issue and not the Mac User issue?

Lastly, till date you are expecting us to wait indefinitely with no specific dates. You may say next day, week, months or even years but your end didnt. Do you know waiting is really frustrating? Moreover there is such a valuable event ongoing celebrating DSO anniversary. But seems this event only favours window user and not us Mac User because it is ending soon. Mac user have lapse of 70% of the event till date.

For me i am so addictive player till i brought home my office computer to play with the lags due to low specs. How about other dearest DSO fanatics players?

Ps: I really dun mean anything to strike or challenge but i really do hope your end can give us at least a definite answer on how your end is going to handle this issue please. To our player concern we find it really hard to accept that you can hotfix other issues easily but with this new r171 patch for Mac User it takes indefinite days or even weeks.

Thanks awaiting your news on this issue for Mac User

 

Hey there lovely users,

We clearly understand your position and, currently, we are seeking for answers too

Our Team and Bigpoint are aware of the problem, so be sure that we are providing all efforts to fix this problem soon.
We fully understand your frustration and you are totally right, but sadly we have no more information related to this topic. When we have those "hot news", we will announce them and add a note to this thread, which one we are following carefully.

Please, we understand that this is boring, but be aware that all efforts are being taken and there are already people working on it. So... you are not alone!


Stay tunned for the next episodes and keep sending your feedback if anything has changed.
Your help is important to save this issue, so... do not give up, people

Cheers,

 

I just read this OA article about the patch of today: https://board-en.drakensang.com/thr....71947/?_ga=1.196825708.1351829642.1470099875

According to this the patch should include the Mac problems fix.

LIVE SYNC OF PATCH, Tuesday 16.08.2016

TIME SCHEDULE
10:00 am (CEST UTC +2) start count down on all instances (30 minutes)
10:30 am (CEST UTC +2) start maintenance (takes at least 60/90 minutes)
11:30/12:00 noon (CEST UTC +2) servers going online again

Here's to hoping it works.

Cheers.