Problems logging in now

Discussion in 'Technical Support' started by Jimbo911, Sep 30, 2021.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
  1. Jimbo911

    Jimbo911 Forum Greenhorn

    I am using the client. It is working just fine. No need to download an outdated version of a browser from a third party site.

    Maybe try deleting your User>[username]>AppData>Local>Temp>DSOClient directory?

  2. trakilaki

    trakilaki Living Forum Legend

    Good for you ;)
    The client is not working for some players ... including me.
    So you don't have to use anything if you don't want to, the workaround is for those who want to play without relying on the broken out of date client ;)
  3. Шотто

    Шотто Advanced

    Some users claim that it's not possible to connect to the game on Windows 7/10 x86 systems. There are no connection problem on Windows 10 x64 and few people said that they can connect on Windows 7 x64 but can't see their chars.
  4. novecento

    novecento Forum Expert

    Need to speak nonsense for everyone? I just have win10 x64 and have no access to the game. True, win without a service pack are clean.

    New developers have a ''great '' start. It looks like everyone who wants to go there is now taken there - the dishes of washers, janitors, builders, and so they gave only non-programmers.
    Last edited: Oct 1, 2021
    Selene-Rip, trakilaki and ΣMiwel like this.
  5. Womanizer

    Womanizer Junior Expert

    some authority offering update your win7 in to other forums :) i think they dont have any idea for this problem. i guess need wait long time ( maybe 1 week) cuz new developers can be rookie ^^
  6. ΣMiwel

    ΣMiwel Forum Ambassador

    Nah, it's not exactly a BP problem. If the game was broken, everybody would have no access in any way. However, it's a matter of some SSL certificate crap.

    Anyways, there's a simple workaround available for now: set your system date to one on which the game worked, so eg. 28th of September. Once you are done with game, you can revert the settings.
    novecento likes this.
  7. trakilaki

    trakilaki Living Forum Legend

    It is not the game it is the client.
    There is a legal problem with this method ;) if working anyway -- as I remember the game couldn't run in the past if the system and the server dates are not in sync ... I haven't tried it ever since though.
    AndJustice4All likes this.
  8. novecento

    novecento Forum Expert

    Got access to the game. Thanks, dude, for the advice :)
  9. RedWizard1975

    RedWizard1975 Forum Greenhorn

    I have the same issue: " Download error: url=https//, code=6, msg=SSL handshake failed. "
    I tried to uninstall the game and clean the temp folder, but it was useless.

    However I made the daily login using my son's pc
  10. Anchy009

    Anchy009 Forum Apprentice

    The problem is i can't access a website either :/
  11. rcch

    rcch Advanced

    when using browser. check to certificate chain. I bet some of your certifcates is out of date (maybe that ISRG Root 1) that drakensang uses
  12. Шотто

    Шотто Advanced

    EmilyRose likes this.
  13. French-Wine

    French-Wine Forum Apprentice

    change the date on ur pc ^^ have try, 1 month before, i'm on game
  14. simoneskum1

    simoneskum1 Forum Greenhorn

    You need to fix it by yourself, you need to update OS, browser and check your DirectX version and no there wont be compensation for those days. If does then I'll be little bit amazed.
  15. trakilaki

    trakilaki Living Forum Legend

    How do I check what OS i am using and what is my DirectX version and how can i update them?
    Pozz Anchy :)
    why Chrome? If you are on W10 play it with IE11 if you are on W7 use the link I provided above. But you better use the client ... it should be working now.
    I don't use chrome but you have to check in the settings ... in Firefox in the settings under Privacy&Security you can View Certificates.
    You will need to have these
    If you don't have them you should install them ... or at least the one rcch was referring to
    you can download it here and save it to PC.
    Then in the View Certificates (in the browser settings screen - see above) just press the "Import" button and add it to your browser.
    But I don't know why would it be missing ... especially if you are using new or latest browser version.
    If it is still not working I will make a guide later on.

    It is working now ... without doing anything.
    The files have been probably updated.
    Anyway the date change could be only done before starting the client ... once the game says all good you can start playing the system date can be reverted back and then log in and play.
    Last edited: Oct 2, 2021
    AndJustice4All likes this.
  16. French-Wine

    French-Wine Forum Apprentice

    u need only to change date on ur pc coz their certificat ssl, why seach other thing ? ^^ it's ur problem
  17. Айлейд

    Айлейд Living Forum Legend

    hi guys, the problem is not on the server, not in the game, but in the fact that the microsoft canceled the service of windows XP, Vista and 7.. certificates are no longer valid.. I had the same problem and solved it so... the article was written and screened in Russian, but everything is written in detail and step by step, I think that the online translator will not have problems..
  18. EmilyRose

    EmilyRose Forum Duke

    if you do a google search with the keyword: 30 September Trust DST Root CA X3 certificate , you will know the cause of the problem and how to solve it ;)
    gbit likes this.
  19. simoneskum1

    simoneskum1 Forum Greenhorn

    From here what you had writen I can see that you know what OS you use.
    DirectX diagnostic tool - typed in start search dxdiag.
    Windows Update solve many things if you have original Win.
  20. sanket

    sanket Forum Apprentice

    trakilaki likes this.