Announcement Restart & Fix Servers 146

Discussion in 'Official Announcements' started by teddy.bear, Mar 20, 2015.

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  1. teddy.bear

    teddy.bear Forum Ambassador

    Hello Heroes,

    We are applying a fix for Patch 146 and therefore the servers of Drakensang Online will shortly be offline, following this timetable:

    TIME SCHEDULE, 20.03.2015
    12:30 pm (CET UTC +1) restart all instances (duration max. 30 minutes)
    01:00 pm (CET UTC +1)     servers online again

    Changes:
    The New Moon event will start at 02:00 pm CET.

    We apologise for this inconvenience and thank you for your patience.
    ​
    Best regards,
    Your Drakensang Online Team
     
    teddy.bear, Mar 20, 2015
    #1
    eroodot likes this.
  2. teddy.bear

    teddy.bear Forum Ambassador

    Hello Heroes,

    We would like to thank you once again for your patience and apologise for the issues brought by the sync of Release 146. Below you can find a message from our lovely Community Manager, CM greg-o-lantern, with more details regarding the issues encountered.

    Background:
    On 19th March we faced severe issues with the servers – a combination of events can be the cause for these issues. The sync of release 146 had just successfully completed at 11:00 am – the players were able to enter the game again which always causes a higher load for a short period (imagine it like the first day of winter sales and people are storming the doors of a shopping mall). In addition the event Desert of Essences ended and was switched off. This also causes a higher amount of data to be processed – on top of this we had an outage (which also effected two other games of Bigpoint).

    At the issues started after 12:00 pm and ended at approximately 05:00 pm. Unfortunately, some players experienced error code 23 (PlayerAlreadyLoggedIn) and several other complications, which is why we had to restart the servers on 20th March at 12:30 pm to solve the remaining issues.

    Compensation:
    A compensation in such situations always needs first data of all users who were effected. This collection is a process that requires time. A compensation will come in form of a bonus code but not at this point of time. The point of time will be announced in the forum.

    Apologies for any inconvenience caused,
    CM Greg on behalf of Team DSO
    ​
    Best regards,
    Your Drakensang Online Team
     
    teddy.bear, Mar 20, 2015
    #2
    Nooblet likes this.
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