Announcement Support Ticket Confirmation Mail Issue

Discussion in 'Official Announcements' started by Melethainiel, Nov 16, 2023.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
Thread Status:
Not open for further replies.
  1. Melethainiel

    Melethainiel Team Leader Team Drakensang Online

    Dear Heroes of Dracania,

    We received reports that some of the players who sent a ticket via Support's contact form (any Bigpoint's game) didn't receive a confirmation mail with the ticket number - this issue affected tickets that were sent between 14.11.2023 12:00 PM and 15.11.2023 08:00 AM.
    The problem has been solved, however, we kindly ask you to contact in-game support one more time if you submitted the ticket between the mentioned hours.

    We apologize for the inconvenience.
    ​
    Your Drakensang Online Team
     
    Melethainiel, Nov 16, 2023
    #1
Thread Status:
Not open for further replies.