Three-Day Premium Deluxe Trial Not Applied

• Character: Xenala
• Class: DragonKnight
• Level: 20
• Server: Agathon
• Map: Kingshill
• Version of the game: Current
• Thin Client
• Not using Java
• Fullscreen or Windowed, both have same result
• Details concerning the error:
  • What happened exactly? The 3 day trial popped up on left side when I dinged Level 20 on my DK Xenala but I was in combat so I ignored it for a while and wanted to activate it the next day. Unfortunately it disappeared and never returned and my trial didn't activate.
  • What did you expect, what did not work? I expected the 3 day trial to remain until accepted/activated, preferably as an inventory item received that I could use to activate the Deluxe Premium Trial when I desire.
  • Can you reproduce the error? Yes I could if the trial is offered again.
  • What was the displayed error message? There was no error message, it just won't reappear.
  • Do you have snapshots of the error? (please post the link/image) I do not have any snapshots of the offer. I was in the middle of questing/combat when it appeared.
  • Resolution Requested? I would like to receive the 3-day Premium Deluxe trial as an item in my inventory that I can activate when I have time to play. Currently recovering from a hospital stay so won't be able to play a great deal for the next week or so.

 

Hey there @jcdenton007 ,

You have to contact our Support Team We cannot provide further help here, in forum
Make sure that you don't accept it... only Support can check your a/c details.

Cheers,