Announcement Ask the CMs in English

I never said you specifically were behaving as "short-minded", but wanted to point out that someone from the team might be, why?, the information given by support answers and the one you stated in another post had to come from another source, since nor you or support are the ones doing the handwork/coding for fixing this, or am I wrong?, my intention was that, if necessary, you were the channel to point this out to whoever had or have this narrow idea in mind and raise awareness they might have been looking in the wrong place.

On the other hand, yes, it is a fact, at least in my experience, error 23 is less frequent nowadays, but present nonetheless, so I try to do my part and report each iteration with the most detail I can, because of course a bunch of people including me want it to be fixed.

That being out of my system, I have a few questions, thanks in advance:

1. One release ago, we had this mild riot about the "boss farming doors" being removed from the patchnotes and the release itself, was this feature simply postponed or completely disregarded?

2. A couple of months ago, we had a promise about increased drop rate for Realm Fragments, this never made it into the promised releases nor has been talked about since, at least from the developers' end, again, was this disregarded or is it on hold?

3. Glyph removal is a fantastic feature, it opens a lot of posibilities and pretty much everyone is happy about it, yet..., a few twitch sessions ago, you and Greg spoke about a possible adjustment on the glyph pricing to upgrade items since some of them were too damn high, a.k.a. not optimal, so, can we expect something about this in the future?

That would be all for now, thanks, Haruki-Sama, have a nice day.

 

can someone just delete my account as I don't need it anymore there are no toons on the account please just get rid of it its not hard for you guys to do this thank you for looking into it have a great life

 

You will need to contact Support and give them your a/c details. This will need to be done from your DSO-linked email a/c.

 

To Haruki

++ Question about Emilia: what's that you are complaining about? General gold pricing of her goods?

Yes. I requote my questions

The old Rgr 3k gold quiver became 2999 when scaled to L50

The SW's old 3K gold staff ? upping the damage sligtly by 26 and charging new players 2020 more gold (5020gold) ? What is the deal? "Rewarding" us old timers with early bird special ?

 

Dear CM Haruki

Plase let DragonRise Korean User participate in Twitch TV (CM's Interview) and We(Korean Users) would like to get Bonus Code and Raffle!!

 

i suspect thats not going to be possible, i don't believe bigpoint controls the items and drops on your server.

 

I'll just repeat the 2 most important questions from my post here, as I would still like to get an answer to those...

The community survey brings me to the following question.
4) One important point I was missing there is the introduction of presets (save options) for the wisdom and fame talents, or at least a way of accelerated points distribution.
A recent posting from a German forum moderator also suggests that you are not even considering this right now. Could you comment on this, please?

Are you aware of how complex and annoying it is to change a complete equipment build, skill, wisdom and hotkey bar setup when you switch e.g. from 2-hand farming to 1-hand tanking? The game reality is that most tanks need 1-2 mins for build changing before entering a boss room.
Personally, I usually forget some important detail (e.g. changing the main attack on the left mousekey) when I try to change the build of any of my 3 chars from PvE to PvP...
The skill system IS BEING USED like this, the question is only if BP cares to make it comfortable and enjoyable for us or not.

If you don't want us to switch in the middle of a PvP battle, fine - restrict switching to arena waiting rooms, PvE maps or even cities, as it was before R155. But I think in general this is quite an important "comfort feature" many players are looking for.

And, one last question:
5) The rather messy attempts to prevent boss map resetting via "relog" led to the situation that any minor disconnect may kick us back to town, which is basically unacceptable. Are you, the DSO Team, working on a better and more sustainable solution for this (maybe in combination with those re-entry portals that had been prematurely announced for R162)?

Thanks and best regards!
- Armando

 

Hey there,

here we go with another round of concise answers from the CM table.

Hey there,

regulations were created to filter the myriad of false claims that come to the Support gates with reports that are fake - I've been working in Customer Care myself and the quantity of those exceed like, a lot, the quantity of legit claims. If you read through the document, you will also get that you can naturally contact Support and, provided that your case is clear and comes along with proofs on our system or your side (pictures, videos) they will be able to grant your this service.

Cheers!

Damn, Allogeneous, go to bed already!

Keeping things easy: I like that.
1. We are still gathering information on Error 23. Newsletter to Tegan and Agathon only is about to happen to help us getting people contacting Support with more details.
2. Realm Fragment Lootlists improvements are going to happen. Yes, it was supposed to come back in February.
We have been poking the team about it ever since - they want to do it. So it will really be on the menu.
3. You mean, the legit window or are you referring here to the little bug that feeds the appearance of achievement pop-up windows?

Cheers!

Hey there mister,
I totally understand this pain - we are forwarding to the team these reports as well. Balor is a relatively small server when compared to others and therefore these queues can be longer, ofc. It could just be that you are not able to find a match (maybe too high glicko values or just too few people to play). There have been no further movements towards enabling the server migration, sorry.

Hello there mister,

1. I am almost sure of the fact that the Crafting 2.0 is going to allow for the relative quality to be kept, rather than going for the absolute value. However, I will ask the mastermind behind this, and let you know more in detail.
2. The recipe book is an overview and explanation for you guys on what items you can craft and what rules will be applied to that crafting process.
3. It's on the works . We'll have a first one with one of our awesome narrative designers but of course we wanna have the producers talking to you guys. At least to a microphone... although cameras are way better.
4. Cosopt meant probably that there was no plans for this in March, which was true. ^^ The idea is still in our roadmap because we know is a 100% win. But we have no further details about the final ETA. However, do not despair.
5. We have kept the team also in the loop for this but so far, no specific steps have been taken regarding this. Sorry.

Cheers!

Hey there,

those are a lot of statements and the majority come from a subjective and personal nature so I am not so sure any of my comments would be the kind of comments you'd like to read. So I picked the juicy bits:
1. Re-entry boss asap: as I stated in a previous comment, the idea has not been discarded at all by the team. It will simply not arrive #now.
2. More uniques: the design and art team are always thinking in adding new sets of uniques. Our content design team also studies what to bring in successive Gnob stocks (which, I agree, need to start happening)
3. Upgrading items beyond level 55: well, you have to take into consideration the fact that a. this takes sh*tloads of time and it's not something that you can do from one to the other since it affects the whole balance and other aspects of the game and b. there are still a lot of players who, unlike you, have not reached their level 55 items. Maybe this changes due to glyph removal and more possibilities or funneling the GOP into certain items. We will open that path when we think it's time to do so.
4. I do not particularly feel that glyph removal is a CRAPPY FEATURE. I guess it does not help you in any way if you are a player that swims on GOP stocks. Unfortunately we cannot cater to every single gamer and gaming experience out there. Hopefully you understand this.

Cheers!

Read a little bit above. Plus the RF needed for the event have been reduced to 5. ^^

Hey there,

without diminishing what you are saying (meaning, I am the first person in admitting lacks and pushing for features/bugs), I can also offer the other side of the coin. ^^ From the community survey that we ran around 70% of the chunk of more than 11K of surveys sent to us qualified their level of satisfaction between Very Satisfied and Satisfied. As I said, this is in no way an indicator that we should just stop caring, quite on the contrary, but it speaks of a more grey reality than the black and white situation you guys are placing.

Peace and out.

Ouch snap... Emh, I meant Gnob, ofc.
Greg does not sell anything else apart from those fore-mentioned essences, yep.

Hey there,

as you know, we are looking into this, ok? So hopefully I can be the bearer of good news rather sooner than later. I find no pleasure in hearing the same answer from the team but we are pushing for Tegan, really. Again, the Mexico example WAS AN EXAMPLE. I am pretty sure I did not mention that this was the ultimate reality for everyone experiencing this. Please do not misquote me ^^.

I appreciate that you take the time to report everything! We are keeping track of each of them that arrive to Support.

-----------------

See you tomorrow or on Monday for more juicy answers!
I think the session of Twitch tomorrow we'll be informative, overall. See you there. If not, see you here.

Kind regards,
Haruki

 

The achievement window is annoying enough, but I'm talking about this:



Yes, I have the notification turned off, did that when this stupid feature was introduced.



I have to say this ranks right up there with the 100% worthless CV feature. Although it's a tad more annoying because it constantly shows up and gets in the way when your trying to fight.

What's the point of having the ability to turn off new equipment notifications if it is going to pop up anyway?

To date, I have not forgotten when I picked up new equipment, yet somehow DSO feels the need to remind me.

 

Haruki for some reason you avoid to anwser questions about the new style of pvp.After release 155 arena is very bad.You enter and you see a chaotic situation there.You tried to make things more balanced but you failed...Old pvp was great!This is awful.Its only who hit first.But i need to know.Will you do something about it or not?There is no point to continue playing this game anymore if arena is so broken.You changed so much our style of playing and now you dont need to have skills to win.Just put dmg and you are pro...Please anwser to this.
Thanks.

 

Not buying the corporate rhetoric any more ... I will believe that this is being ACTIVELY pursued when the solution is found. Til then its all lip service.
Doc!

 

Hi Haruki,
thanks for your reply!
I have a few more comments:

In between, I had received an answer to that one from a mod in the German Forum as well.
He said absolute values would be transferred, as EOs had the same possible range of values - so I went on to point out that since R156, legendaries have higher minimum values, and thus higher average values, which would mean that we would need excellent extraordinaries to craft a good legendary... After some lengthy discussion he promised to forward this concern to the designer as well (who is reading that feedback thread anyway, as you stated before...).
So, thanks... I suppose that will be taken care of.

Ok, so it's basically a crafting manual... merely feature documentation.
Which may be good(!) to be provided ingame for non-forum-users, but doesn't have any added value for us forum readers.
Anyway, thanks for the explanation.

Please be aware that my main question was not about the boss room re-entry portals, but about fixing the kick-to-town-problem.
I only connected both thoughts as the original relog bug using (and thus your workaround to prevent it) will be rather obsolete once you introduce those portals - apart from event maps like at Kranparus or DtU.

*************
EDIT: I think you did reply on this specific topic here, in between.

*************

I still think you need to address the original problem during map instance creation - relogging should not create a fresh map instance, if a boss has been killed already.
However, it should be possible to kick group members also from boss maps, and having a minor disconnect should not immediately force us back to town!

I do realize, though, that there is an issue if the whole group (of possibly only 1 member) disconnects, or if one member disconnects, remains offline and the others return from town. Of course, everyone wants a fresh instance if we re-enter the map from town or through the door.

Maybe one solution could be that you get a fresh instance if and only if you ENTER (via door or scroll) a boss map, unless there are group members ONLINE in the same map.
Maybe you should extend the "idle time" of map instances to some 15 minutes (after which everyone OFFLINE but still in the map instance is sent back to town).
Relogging alone should never bring you to a fresh map. Being kicked from the group should only send you to a fresh map if the boss has not been killed yet.

Ok, just some thoughts. I basically just wanted to remind you that the current fix is not a good solution, but a pretty annoying workaround...

Thanks and see you (1-way) later!

P.S. a bonus code for some (50+) realm fragments would be highly appreciated...

You need 5 RF to enter Swaywood Dale. You need to enter Swaywood Dale between 2 and 6 times to get one Scroll of Punctuality for the resistance command center.
Thus, an average of 15-20 RF per run of the main event map is realistic... (ok, of which we do get 5 back from the quest line there).

********************************************

EDIT: Ok, that bonus code looks also promising... thanks!

You also said on Twitch that Dragan would come (this year) ONLY AFTER the series of defense events has been completed, that is, at least another 2 of them.
I don't know if you realized it, but a game should be entertaining, and too much repetition makes it boring.
It's GREAT to have the defense series back, but I also don't want it to be like defense - DtU - defense - perils of time - defense - stellar gold.... that's too much!
So could you PLEASE reconsider bringing Dragan earlier, instead of another event also still requiring development effort?
The community is longing for it badly, I'm sure we all want it rather in June than only in October!! (since you already ruled it out for May, by now...)

 

Hi Haruki
I watch every Twitch, only cause i see you there.
You a very beauty woman and i am not jokeing.
Thx that you answer all questions for the community.
I hope u will stay CM forever
My questions1) Could you maybe take off the ELO System for Balor PvP?You know we a very little Server same like Werian or Agathon Tegan. Maybe if you dont have time for server migration you could take off the ELO System for lvl 50 players on this little servers. I think all on our Servers could life with that.
Its just a idea. I dont know what u think about that.Thats why i am asking you)

Or (2)You make a big arena mode for all servers together. I mean if you register on Balor you can play in arena with peoples of grimmeg. Just an example. That all Server can play Arena together? I think thats possible and all people could stay on their servers.

mfg
daywaker2

 

The Elo rating system is a method for calculating the relative skill levels of players in competitor-versus-competitor games such as chess. It is named after its creator Arpad Elo, a Hungarian-born American physics professor.

Why not have it a setting for people to turn off and on. Might be interesting.

 

There you go.

 

Will it be a good move to save all items collected during this event? I have quite a big amount of stones and wood and I'd love to use it in upcoming under siege events. Will it be possible or should I just throw those items away?

And oh, absolutely btw-request. Can you guys do something with "national" boards/forums? My native (polish) forum was always my first step to gain information concerning all new features in the game, but it seems like they can't manage to do their job correctly. The translations are misleading sometimes and - what's even worse - they tend to appear too late, for example after releases or after an event's started. It makes players unable to get ready with events if they can't speak English. I don't know why it takes so much time to translate easy texts.

 

@Hyean Release patchnotes and event guides are written in English and then sent externally for translation for each of the language forums. Depending on the workload (there may well be translation requests from other BP games at the same time), there can be delays of at least a few days before the translations are complete. As soon as they are available, they are emailed to the various language teams and they post them as soon as possible. This is why the English forum tends to get patchnotes/guides posted a day or two earlier. That, and the fact that we are freakin' awesome, of course

Also note: the various language teams are comprised of volunteers. They give their spare time to help make the gaming experience of their fellow DSO players better. But they still have to sleep occasionally, and they have jobs, family and studies, etc, which all demand their time too. So a little patience and understanding would be appreciated. Also also... if you feel that you have something positive that you could contribute to help make the Polish forum a better place, why not apply for a position on their admin team?

 

Thanks for answering my questions, But I mean the red armoured war horse, it would suit the event progress bar somewhere around the 1000-2000 area . And not all lvl 20-49 have parralell worlds to farm realm fragments so its quite hard

 

Dear CM Haruka and Greg.
How to explain the fact of '' random '' spheres of darkness?
As you can see in the picture received 4x
shoulder
, 3 recent purchases were shoulder.

Do you think the state of people for idiots who can not guess what's going on in your game?
I had no luck in the game, never received 1000 draken from the boss.
It was hard to collect this currency spheres ...
What do I do now?
Commit '' random '' way to commit suicide and leave a farewell letter whose fault it done? Certainly, the relevant departments would intrigued. And for what to whom; the randomness ??
Can I ask you about the conversion of the same three rarities for the heart of darkness. It would be great playing with your hand, but I am not sure whether the state can afford it.
I hope someone from the '' heart '' This is curious.
Waiting for your prompt reply will do all in their own way.
Thank you and greet with the Polish player.