Announcement Ask the CMs in English

Thanks for answers.

Perhaps few more points from PVP to the Experience tree is not that bad idea? Lets say 1 point for every 5-10 levels of fame. It will not be a game changer, not a big deal for pure PVE players, but still act as some kind of motivation and reward for the PVP folks. Additionally, reaching lets say lvl20-25 in PVP isn't that hard.

Think about this. Not wisdom, only experience, so PVP-ers will not get OP, just be able to improve a little bit 1-2 skills. In an imaginary world you, the warrior, would be gaining experience and skills from fighting artificial intelligence but fighting humans you get some skills too. that would be natural.

 

Buahaha, I personally liked 2:27 with the Diablo poster on the wall Don't let our mods near it or it will be an EDIT poster.

 

look at 1:58 a hint cof cof...of course we already knew that but it's fun to watch how he is giving us a clue.

 

Quick thought: why, can't we like Diablo or what?

 

Of course you can, we all liked Diablo in its multiple forms. We just get beat up on the forums for mentioning any other games like their mere mention will somehow cause a mutiny. Its where you see a lot of EDIT marks in threads.

 

I see. *Awaiting the mutiny now*
Write to you tomorrow, ironic creatures.

 

Thanks, Haruki.
Besides answering my posts and finally (!) giving us some really valuable information, even if it partly cannot be "quoted" yet, you once again showed your competence and humour!
I have to say: I love your writing style (which is not always VERY diplomatic, that's the best about it - you are allowed to be p****d when people criticize your work here!)
And you really seem to answer our questions as frankly and directly as possible. I don't want to criticize Greg, but even though (or maybe actually because) you are quite new to the team, your replies to our questions (also on twitch) are often a lot more precise and from a player's point of view than his (second only to the ones that GFX Mabruk gave in the German Producer dialogue in March).
Mabruk and Haruki rule!
Keep it up!

 

Haruki, there is a section in the English forums under "Development" called "Game Designers Hideout." We are approaching the 2 year anniversary of the last post from the designers, Nov 2013. In fact; the posts that are in that section were copied over from the old forums, so who knows how long it has been.

Please relay my personal challenge to the designers to not let the 2 year anniversary come without an update and some information from them. If they need some help on how to type and post a thread, I'm sure you can assist. Although you have the enviable task of relaying their information, the fact that it has been almost 2 years since they have bothered to talk directly to us is not a good thing.

 

HAHA I was going to say exactly the same thing before I scrolled down and saw you beat me to it

 

1. I dont know where you get your stats, I am connected with almost all regular players on tegan on my friend list and have seen many red dots which used to be consistently green before 155, I know for a fact that game time of players have drastically reduced. Join the largest FB DSO group, DSO World, and see for your selves how many videos of players deleting their toons have surfaced since 155.
They are leaving not because they want to, they are leaving because they have no effort on part of the customer interfacing Bigpoint teams to tell them or give them a clue as to what went wrong, why it went wrong, and TILL NOW what the devs have done or what are they planning to do except collecting data on resolving the issues. The only thing I have heard till now from Jason is that they are collecting data and sad sarcasm "Poor, Noble DK's" "Cry of the dragonknight's". He himself acknowledged that they would only be able to fix something once they find something on being able to reproduce the effects the mass players were facing in their own environments. So what happens if they cannot replicate those situations in their own environment? does that point to the players as liars?

2. I have been hearing that enchantment on items are going to be reworked soon, since the time normal grimmagstone was deleted from map. Why did the release notes on the 155 patch mention that the items have already been reworked and they would now be able to match or exceed the stats on low level items? Why claim something which is not only false for the crit rate stats but every other stat in general except damage and hp(barely)? I still cannot find any item to replace my upgraded level 45 legends even after 2.5 weeks of continuous farming of HOD. Prev level 45 items now lvl48-49 are much better than new lvl50 items, how is something like that possible to come on live release after QA testing? IF 2 stats on items are good or if god forbid 3 stats are good the 4th stat line will be as if it has neural cancer and growth defect. If the team is getting less time to really work and improve on things but due to pressure to deliver from management releases things prematurely, just tell that to the players, we are mature enough to wait for good things. But half truths, falsity, excuses, delaying tactics, dont really seem a transparent way of doing things. The best way to describe the lack of proper effort can be seen from the lvl45 skills itself, the devs tried their level best to install new skills on old animations. I really think the steam mech and the ranger skills were only comparatively better because those are the only end skills which received new animation. and needed atleast "some amnt of effort" to make something new. I have seen the SW skill miniature version from creatures in full moon event map and the dk skill. they just decided over a 10 minute meeting where they were too tired to think of something new after all the skills they made. If something takes time, take the time, but atleast give us something worth having in return. And if it takes time to fix something like 155 then take your time but atleast acknowledge why it went wrong in such a big way, and give us an idea of how you would approach tackling the problem (tackling, not the initial information gathering, which you guys call data gathering)

3. Again, only a few days ago you said lots of changes will come with Release 156. I am overwhelmed by the amount of changes made, atleast you guys fixed the armour break stacking. As Papa said above. its high time the devs interacted with us directly since there is a forum section dedicated to interacting with them. We are not asking for daily or weekly visits, but is once a month visit too hard to make?

 

For release 158, there are improvements to be made to the crafting bench in October. My friend tells me that changes have already been made, he claims that crafting can be even more targetted, that specific enhancements can be targetted. The example was given that if 4 extraordinary weapons were crafted, and each item has 3 lines of + damage, than the legendary item will be garunteed to have 3 lines of + damage and a random enhancement.

The patchnotes would confirm whether these changes have been made... will release 158 have this change? If so, id like the option to either lock or unlock the enhancement, if i put in 4 extraordinary weapons and each item has a line of +crit value, id like the option to unlock it so that the final crafted item will not be garunteed to have a line of crit value- just a random one (which might randomly choose a crit value). Thanks.

 

Jason says he is reading the posts, reading the forums, you are saying the devs read the posts,
you say you are forwarding our queries and concerns via emails. What is happening actually?

 

[/QUOTE]

I understand what you would do on a regular basis but, I'd like to point out that part of your job is keeping the masses informed. After such a major release, when so many are disenfranchised with the game, when so many are frustrated, angry, hurt, and disillusioned, as the Community Manager I would hope that your job would be to continue to be a voice for the players.

<rant>Is this forum not a social media forum? Is Facebook so much more important that no one from DSO deigns to speak with us? If not here, where do we go to let our concerns be raised?</rant>

The CMs may not have answers, but by communicating daily/every other day, a lot of people would feel that perhaps...just perhaps...their concerns were being made aware of. And with luck, those concerns would be resolved.

Silence kills.

 

Hello Haruki. Could you please answer to my post 764? Thank you

 

WoW Haruki is a nice CM. She answer to all peoples. Very good. I read here some good ideas. For example higher Crit rate on lvl 50 items,Workbench improvments, honar marks,Dk get stronger Patch 157,new Paralell worlds nice.

 

hahaha, made my day XD

/e: Very nice and extensive answer post Haruki, thx! I can only advise everybody (and especially my fellow diablo friends in here ): Stay a while, and read!

 

And hello back again!!

Yes, it is still a plan for this year and I think it could actually happen by Rel158 or 159. We will confirm this for sure a little bit later. But expect cool items, yes.

Hey there,

I understand the source of your frustration here and I completely understand this and will forward it to the team for further discussion. We are constantly improving our customer support tools because it's true that there are some inefficiencies when it comes to item restoration after a particular period of time and this sucks. But again, we added a double confirmation window to the game before you sell socketed and upgraded items, to ensure that you do not sell these by mistake. On the other hand, the dev script aimed to reestablish those GoP imbued in items works following a different system than the customer support tool we are using and therefore it can be done for this time, for these affected users.

What @IDnotfound said: this is a completely different kind of thread. The community roadmap gives you a vision of what it is to come. Expect some changes in the following weeks, as soon as we know for sure what features make it for Rel157 (end of October) and Rel158 (November).
As for your question: no, you will not be able to purchase the level 50 of the Tayaz set, if this is the one you are referring to.

Hello there,

no, we do not want you to wait another year. As I have said, there are some changes coming soon for the quality of enchantments in legendaries. Yes, those images provided by @Yogo speak quite clearly about the magnitude of the issue. Please bear with us until these changes are applied.

I do but you guys are quite the bunch and I am just one human being. Sorry if I do not answer fast enough to all of you.

Only one question? You are the blessed one!
No, we are not going to make the system so you can get those badges of honor with real money. Nope.

Oh. My. *Goes to the corner and starts punching her face in disgrace*.
I do not recall when I wrote that but I am pretty sure that by then there was no plans to rework this at that time. Anyway - rejoice now! That's a nice gallery you have in that post, by the way. We will also post something along those lines officially next week.
POKEMON ONLINE!!!!

Thanks for the irony, lewcar. It suits my afternoon coffee better than chocolate chips...
Anyway, yes, it would be nice to tweak a little bit the design... I am not convinced myself about those pauldrons when it comes to the ranger, to be honest with you... ¯\_(ツ)_/¯

Mabruk and Haruki sincerely rejoice over this comment. Thanks. Trying our best.

Hey there BigPapa,
you are completely right in that respect. However I can tell you that a lot of the guides on items, skills and new systems that we published in these forums were written by the game designers themselves and not by Greg or me. So again, it's not that these guys are not writing to you... they do it in a less direct way, but their soul is always levitating all over us (they can tell you a couple of things about how their workflow getS disturbed every day by Greg or me storming inside their room with a question mark head).

I will transmit them your personal challenge. I can indeed assist in the matter.
We have until the 24th of November. EZ.

We get our stats from internal analytics; we also have special analysts covering all games and studying all kinds of central points that are relevant for further decisions to make. I know we sound like a broken vinyl disk when we say that we are studying those data, that we are correlating what we read here with what happens inside the game (from a statistic point of view). I understand the frustration that comes over the course of days when changes do not arrive at the time you want/need them to, specially for veterans that love the game and have spent a lot of effort in it. Believe me, we understand. But these further changes/balancing and polishing takes time, need to be prioritized and then correctly delivered to ensure that there is not a waterfall of hotfixes steaming hot at the turn of the corner.

About the presence of devs and specially game designers in these boards: I know it would be desirable and we will try to approach them to try to have statements from their point of view in their own forum section, which I am sure will clarify better than me some specific issues relevant to your interests. I can personally vouch for their level of dedication and believe when I say that they have tons of things to do every day... So I am not sure whether an open dual window of communication would actually generate more frustration than solutions for you guys: I would rather prefer them to keep on reading and focusing on tackling the important and urgent issues rather than make act of presence by writing on the boards constantly, which would eat chunks of their time.

Once a month visit is really not hard to make, I'd give you that. But day-to-day, week-to-week personal communication to each of your messages is rather titanic, from my point of view and not sure that would be manageable. But I will communicate this desire to them.

Hello there,

honestly, the people here are working hard now on Rel157. This means that progressively they will move on to Rel158 and this means that we will be able to provide more information on the Craft System 2.0 (dat name!) a little bit later on. Bear with us!

All of that is happening simultaneously, don't be so picky. They read, we pinpoint them to important pieces of text that they should not miss, sometimes via email, sometimes via our internal chat. Either way, we try to be all of us in the same boat.

You are completely right about that.
I have been alone these last weeks and I do understand some channels of communication have been a little bit unattended - believe me, it's not something I smile about. Once Greg is back we will make balance and keep on working hard for you guys.

Hey there,
some hidden fairy has been cleaning this thread and now your post 764 has probably changed number. Could you be kind as to post it again after my comment so I have the chance to read and lament over it during my next answering session? Kidding about that last part, of course: bring it on!!

---------

And that is all for today. Please enjoy the weekend and see you next week!

Cheerios,
Haruki

 

@CM Haruki Thanks. I am disappointed that without glyphs i can not get a level 50 tayaz set, or level 50 premium items with gold, but i suppose it would be unfair to those that bought the level 46 and 45 versions. I am wondering how many other people are waiting for those items to upgrade to level 50 before buying.

 

Very unfriendly answer Haruki.Thats not smart of a CM CM s should be neutral.Even if you new in your work...you should respect every player not joke/insult them.(you are the blessed one).
And its a fact. That Bigpoint make much improvements where we can waste our money.For example we can buy now even the fairy. Other people needed a long time to get it with daily quests. Or we can buy knowleadge,or one gem for 300€.So its for me simple that soon or later the player would buy honar badges.You know i only mean the Marks, not the points of the list..And you promote this game for free to play? Really a big joke...But well you can see after Patch 155.You said many things that you wanted to create. New knowleadge talents and you made that bad new system. Much players run out of your game cause they dont like your new System..Think about , why they do it...have a nice weekend.

 

crazyelli said: ↑

it is amazing we all post here daily and none from bigpoint responds to us...or our concerns ​

I do but you guys are quite the bunch and I am just one human being. Sorry if I do not answer fast enough to all of you. well you are now responding so thanks