Support Too slow and lag

Discussion in 'Technical Support' started by Baallith, Oct 28, 2021.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
  1. Javah

    Javah Forum Veteran

    As you all can see, I do not answer or argue because, unlike others, I have little free time and I am not interested in losing it in discussions that add nothing to what I already know.

    So, as days ago I reported the anomaly of latency and loading times that made impossible any attempt to play (in this game and only in this one, I repeat), now I report the return to normality as well: I have done some runs from Monday to yesterday, and everything has normalized, that is, it has returned to the values prior to my report, which are more than acceptable on my side as far as I'm concerned.

    If someone on the company side intervened, as it could be, given the no longer anomalous results of the tests towards the servers, I thank him/them.
    tozagol and Kiwigal1244 like this.
  2. BeardWeird

    BeardWeird Forum Greenhorn

    Same. Got a semi-decent PC and 300mbps fiber net, but its still lag esp. when we port to a map or a bunch of mobs approaching..
    tozagol likes this.
  3. MisterNoob

    MisterNoob Advanced

    You know whats funny? When experiencing big lag, look at the clock on your computer...
  4. Kiwigal1244

    Kiwigal1244 Active Author

    :rolleyes: Exactly. I have timed how long it takes to for map to load. averages 30-40secs
    Would be so lovely to return to normal play and load times.
    tozagol likes this.
  5. Javah

    Javah Forum Veteran

    I know I can not help, but to me personally the problem is still not present at the time: I actually have 50-60ms in game with 4g network latency 35-45m, that's pretty fine for my low expectations, and map's loading time is "as usual" considering such parameters.

    However, some of my guildmates are now complaining about the same problem as you: and some of them have fiber with 5-10ms latency. The curious thing is that when I had problems, they were able to play without difficulty.

    In any case, I guess it will soon be a non-problem: Bigpoint seems to have disappeared, ditto its "DSO team", so I suggest to don't worry for lags cause the path of no return is well taken (and, if this were not the case, it would be smart if the company gave a signal of state in life, cause more and more players are drawing their own conclusions).

    That said, if someone on the developer side resolves the lag issue definitively and for everyone, better anyway. I just could suggest you to read this thread meanwhile, translating it in the language you like more:

    Remember also to always check your DL / UL bandwidth besides of the sole ping indicator, and the CPU occupation: your computer may be downloading something large in background (for example, Windows updates) or having a hanged process in memory. But of course these issues will reverberate on all the activities you perform on your PC, and not just on this game.
    Last edited: Feb 12, 2022
    Kiwigal1244, Elendel80 and gbit like this.
  6. MisterNoob

    MisterNoob Advanced

    This is not exactly what I was pointing on :) Much more to check the clock, what it is showing. I noticed the big lags appears always on whole hour (xx:00). Sometimes few seconds off, I quess it depends on server clock, not computers.
    Oh and my lags are more like 5-20 secs.
  7. uparse43

    uparse43 Forum Greenhorn

    I am aware and I know players who are having lags even if they are using cable, in fact some of them are not even able to play the game at all since the map is not loading at all, and the issue is clearly not at their side.
    Last edited: Jun 20, 2022
    tozagol likes this.
  8. Babis3891

    Babis3891 Forum Greenhorn

    For the last 4-5 months its unable for many gamers to change maps without a min delay of 10-20-30'' sec.. As me as well ... and hapens in all maps : cities , parallel, dungeons , final bosses .Playing the game since 2014, I' ve never been so nervous. Its in vain to follow teams , to kill the Slangs in chests..I have prime net VDSL 100 Mbs connection and the only game - page that is been infected and lags is DSO..Tired to see the Cat of Kingshill , walking through the map ..It takes half of tiime seeing the yellow page than farm ..and Deluxe is counting , Try to fix this issue , think its been mentioned from many of gamers, for such a long time !
    Alex_Thor, tozagol and amuntak47 like this.
  9. Babis3891

    Babis3891 Forum Greenhorn

  10. CreativeMan

    CreativeMan Forum Greenhorn

    The problem with the game is that it downloads currently needed files while you play. What's even more funny, all these files are temporary so sooner or later they will be removed from your PC after some amount of time. It doesn't matter how fast your internet is because download speed from their servers is just bad. After 10 years nothing has changed with that. It's even worse because there is more files to download. Players should have a choice to download only necessary files or download all files to play the game without annoying short freezes or watching all models pop in. Years back I thought that was caused by my old PC with Core 2 Quad, 4GB of RAM and HDD. Now I have Ryzen 7 5800X, 32GB RAM DDR4 CL16 3800MHz, 1TB NVMe SSD and RTX 2080 Super. The situation is still the same, only framerate is higher o_O

    Btw. devs should think about replacing an ancient DirectX 9 to some nower API. According to Steam hardware survey, most of the users have CPU with at least 4 cores. DirectX 11 (still limited to 4 cores) provides multicore draw calls, while DirectX 9 is limited only to single core draw calls. We could expect higher and more stable framerate if graphics wouldn't be touched.
    tozagol likes this.
  11. Alex_Thor

    Alex_Thor Advanced

    Hi, so how did you solve the problem? or did you delete the game and period? I see this problem have few years.

    any suggestions pls
  12. Alex_Thor

    Alex_Thor Advanced

    Hi, I just entered the test server, I have a lvl 10 character, everything play well, the map changes in 5 seconds.

    I enter the Heredur server where I play, 25 sec brown screen on each map, I'm fed up, I'm tired of this. I want to buy in-game premium and other things, but solve this problem first
    tozagol and Javah like this.
  13. Javah

    Javah Forum Veteran

    Just make a full backup of %TEMP%\DSOClient folder then restore it after changing computer, reformatting the disk, cleaning Windows with some automated software, reinstalling the game from scratch.

    Never delete the content of that folder, despite too many people's suggestions to the contrary, unless you're encountering a really otherwise unsolvable error.

    This was my experience at least, and the last Nebula error I do remember is lost in time.

    Agreed, it's funny that files that are effectively an essential part of the game client are stored there. Not to say worse.
    Last edited: Mar 14, 2023
  14. Alex_Thor

    Alex_Thor Advanced

    I can't stay on the game for a long time, I get too tired now of this brown screens, if tech team will repair this problem I will recommend the game to my friends


    open C:\Users\admin\AppData\Local\Temp\DSOClient, look at the XML file with example number 481_105897746,

    Enter in your account from the browser and look at the Id, do these numbers match or not? or 2 numbers do not match? maybe this causes the in-game delay of 25 seconds on each map?

    My PVP now is losing 0-2 again and again because when the image appears after 25 sec, I only see the loss by 0-2, please repair this !
    I wrote to my support many times, 4 months, but no one answers anymore...


    Only on the test server the game works fine for me, no problems, no delay, no brown screens.

    Just make the game the same, with the same parameters and configurations and everything will be fine, otherwise I don't put 1 euro anymore in this game


    The moderator who edited my post violates the rules of the forum reader, bcs there was a long interval of days between messages, people who enter the forum will not see the new message and the respective topic
    Last edited by moderator: Apr 21, 2023
    tozagol likes this.
  15. Melethainiel

    Melethainiel Team Leader Team Drakensang Online

    Hello @Alex_Thor ,

    you can simply "edit" your posts, add more to them, and then ask the moderators to "bump" the thread. We'll be happy to!

    Good luck!:)
  16. Alex_Thor

    Alex_Thor Advanced

    Maybe your BP game security think that I play on 2 accounts? and scan me on each map, PvP, boss, city? o_O
    I play only on 1.
    I play only for fun, but this delay 25 sec on each map is not fun, character die easy in dungeons, to boss, in PvP, I spended thousands andermants to revive because this stupid delay :( this is not fun
    How to repair this ? what steps? or I need to wait for another hotfix?
    I'm not expert in software, 4 months I try to get a fluent game: install, reinstall, clear folders, clear Temp, check drivers, conection etc..............................
    tozagol likes this.
  17. Alex_Thor

    Alex_Thor Advanced

    Hi, I deleted the DSO folder, I reinstalled the game again and still the same problem 30-40 sec brown/colors screen on each map, the image delay when I change the map, but the char is already on the map after about 5-10 sec and dies quickly from the monsters around :( :( :(
    -alisson03- likes this.
  18. Alex_Thor

    Alex_Thor Advanced

  19. Dragonnns

    Dragonnns Count Count

    That looks the same as mine other than I'm coming from the US. Your ping isn't bad at 40.
  20. Alex_Thor

    Alex_Thor Advanced

    On the test server the game goes well, on Harold I created a char, the game goes well. On Heredur where I played a long time ago - brown/black screens 30-40 sec on each change map. Why so??? :mad:
    Dragan event requires a lot of rounds, in/out in/out, I spend more time watching black screens than play the game :mad:. bugpoint, fix and repair your game! I don't want to abandon the character on halfway, on which I spent a lot of time and nerves and some money, to go now to another server and start from scratch!
    Last edited: May 19, 2023
    -alisson03- likes this.