Announcement Ask the CMs in English

Heredur too, it had the maintenance countdown tho.
But now I can't play, it just reloads the client.
On browser it gives this:

 

Grimmag also.

 

Tegan as well...

 

Grimmag was meant to go down for maintenance (see OA). Unfortunately, someone messed up and put all the servers off-line. This should be resolved soon. Hopefully....

.... And it's done.

 

U can inform us in Breaking News screen, when we login, about things of significance. Just copy/paste the info there. Those Breaking News are not only for discounts, right?

 

Unfortunately, CM Haruki is feeling rather poorly today and has had to head home early. She has promised to return and spread joy and sparkly sprinkles of faerie dust as soon as she stops talking to Ralph.

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Hello dear Haruki, I hope when you will read this post you will be healthy and ready to spread again joy, fun, help and any other goodies you have for all, and this to happen soon.
I have a query and need your help.
The dragan event on TS like the previous one in June, is accessible by players of level 15 or more.
The doors for dragan challenges (when you click the blue arrow to choose mode) have a minimum requirment of level 15 in normal mode, like in any other event till now.
All the doors for the challenges are located in "castle hard" which is accessible only for players with level 30 or more.
Can you please explain how players of level 15 up to 29 will participate to these challenges?
Thank you.

 

I'm waiting dragan event that is the only one worth playing for drakens.
I need them to buy darkness helmet.

If you ruin the event, I promise that I'll get really angry

 

Not done, seemingly. Whoever it was that patched the downtime is an incompetent employee who'd deserve to be punished or even fired (not the only time I've been made to believe that). He/she/they managed to destabilize all the servers now, apart from the servers themselves having been unavailable unnecessarily for some time! Now we'll most likely need another downtime/patch, so after having had to wait when we thought only one server would be down, we'll have to wait again because someone was so lubberly and messed it up...

Oh, great... even the forum runs sluggishly now, so does... good job...

What are you saying? Who doesn't like to get spammed with mount offers 24/7? I mean, that's why there have been 5+ different ones in the past while. And the latest one is... a GIF, so you get some extra waiting time because it slows/makes the client slightly freeze until it loads! Oh, you closed it? No worries, it pops up again in no time! Hope the sarcasm is obvious enough...

At least if there were a button or something to turn off all the advertising if one doesn't care about it...

Aww, poor thing. All the "revolutionary, new, awesome" content/changes/whatever players are presented with lately got to her too, huh? Yes, yes Haruki-sama... we're getting sick of it too... so sick. Just that we're puking metaphorically, but you know... get well and all that .

 

I don't think that the shield is wrong, nor OP, just because there is no other unique that shows two stats in the parentheses. There are legendary shields, and even pink ones with 1 + 1 + x on the block strength, which are not at all different from the unique one.

 

All your examples are not unique items.

 

For some reason the full moon achievment of wearing the might of the wolf slayer set isnt working.

 

Update:
They fixed the bug. Now the Deamon is acting like those archers ... he is approaching you close where there is no obstacle in between.
But i have found another "way"
The whole event is infested with bugs. Almost everything that was working previously in the last event version now is bugged.
On top of it ... no one is fixing those old challenge bugs

They have increased the cursed pearl drops ... now they drop x6 and x9 from regular monsters. BUT there is a catch ... that doesn't mean they increased the overall drop rates. You can get few x6/x9 drop here and there ... meaning the drops are pretty much same. Bosses normal map are still dropping x4 most of the time ... and those in hard map are still dropping x0.

 

So back to turret and run. No problem.

 

It looks like "hit and run" is the best strategy

 

So what is the deal with saleable permanent emotes, costume and mounts ? Can we standardise it ? I accidentally sold my NM costume the other day and noted that other costumes are not saleable. The same with moonwalk emote which is 1 copper whereas shadowkicboxer is not accepted for trade.....

 

Hi Haruki, can you explain a bit the new PvE ranking? In which patch comes out? If a user finishes a test with no deaths has some benefits compared to those who died 10 times? Or those who die have to start the challenge? It would be too easy to be premium and climb the rankings.

 

Hey there everyone,

First a big thanks for waiting and coping with this CM of yours!

The last two days of last week were somehow very nasty, without getting into details, but now I just got a nutella piece of cake and a fresh brewed coffee - so let's get this Roulette of Dead started!! As always, if I jump through your questions, do not consider this a personal attack to you. Kindly remind me of it at a later stage and I'll go through it (gonna cover some decent pages of feedback this time).

Meh, Dead Space: tried the first one and chickened out. I am just not made for those ones (and do not even get me started with Amnesia...). Truth be told, the majority of the DSO development team are avid gamers and we are surrounded by geek parafernalia over here.

Hey there peeps,

so I checked with the designer in charge and he commented he's renaming the Dragan set bonus modifiers for rel175 so everything should be more consistent later on. But at the moment you are completely right, it pushes a little bit to confusion.

Hey there,

1. What do you exactly mean by "we"? Ranges, spellweavers, steam mechanicus, all of them? Each class has unique controlling abilities - and tanks have a very low damage potential. There are also abilities that decrease stun time and raise your movement speed, granting you more abilities to avoid stuns and even getting caught in the first place.
2. This is a very nasty issue and I've already pinged a reminder to the team.

Hey there mister,

Thanks for elaborating the question - it certainly seems that I did not catch it at first. We had a Bug Triage last week (in those meetings we go through Community Bugs and other department bugs and we assess priorities, time for resolution and when to implement them in the roadmap depending on resources) and the topic of the PvP bug you are mentioning came on the table. I won't lie to you, this is an interesting bug. And by interesting I mean, pretty hard to reproduce in-house and pretty hard to fix.

Different devs have been following up this issue and it's looking more of a task than a bug, requiring therefore way more time for proper investigation and fix. I cannot promise anything but I'll see if there could be a tweak of Daily Challenges due to this situation. At least that I can try. Thanks for your patience.

Hey there,

I hope you have sent a message to Customer Support by now. They are the ones who can look more particularly in your case and help you out.

The very definition of a glass cannon build... but without the hard-hitting stuff. Please see my comment for @Lunasea.

Hey there,

Well, I would not go as far as to say that they are "rubbish". I really believe they are not - now, we can all agree that reality can always get better with some extra steps, anyway. The case you are mentioning is only until level 40 - then you can do 6 PvE quests to get the full knowledge. You can totally switch to the "Play X matches" challenges - these maybe a little bit frustrating to you from time to time but you can pretty much solve them by just taking part. Yep, it costs a little bit of Andermant without Premium though to reshuffle and everything but you can get this amount easily.

Hey there Gun,

The necessity of looking at the Crafting as it is right now is known to the team and it's pending a priority flag from Production. The person in charge of this feature has already plans to work on this and he reads the forums on a daily basis (so I am sure he's seen those already - in any case, I'll share them with him). We have already commented on this issue internally so this is a matter of finding a time slot and start working on the system. Cannot promise dates or anything but, as I say, it's in the pipeline.

Hey there mister,

Yeah, there are a lot of suggestions for confirmation windows already sitting within the team.

Hey there,

Yes, we would like to further balance PvP "somehow". Our PvP master of disaster has a bunch of improvements and different aspects of this part of DSO that hopefully will address some of the core issues the game has. I am not talking here about tweak this class, nerf the other - more of a system of communal changes to ease the ungratifying experiences that have fueled some of the discussions here, matchmaking included.

Hey there sebastian,

1. Disappearing stuff: Yeah, we are aware of databases rollbacks, which is highly annoying although you do not lose any of your original stuff (if you were grafting, for example, or buying: both ingredients plus your original money will be back in your inventory). We do not receive so many reports as to file a full examination although it has happened in the past that we looked to ways of improving this - and we did.
2. Thanks for the report on Grimmag, I'll shoot an email about it. We check every day in the morning the CCUs and connection trends of the day before and pursue investigations when we see something really weird - I guess this is a minor stuff that it's not affecting all players? (Wild guess on my side atm)
3. Spellweaver problems: to my knowledge we have indeed a number of bug tickets with the edge cases that you are commenting. I will also send a message to QA so they keep on checking and escalating this to the designers.
4. Moderation behavior: I do not think mods are ignoring anything. If they ignore something, I am sure it's "ignorable" and non constructive criticism - everything else gets shipped to me on a daily basis, with more care and attention that you may expect. If we ask for video captures it's because otherwise the Support team gets clogged with a lot of allegations and accusations that may or not be true - this is a necessary step in some cases. Hopefully you can understand that.

If you have any problems with their behavior you are very welcome to explain this via a ticket to the national team in question. We are very eager to improve our approach to the community so you'll be heard (provide concrete examples, ofc ^^).

Hey there,

for the topic of the balancing and the discussion between the SW and the DK, I'll refer to my answer to mister @Bábovka.

For the topic of the auto-play feature, since you are asking me about my opinion, I'll give you mine and only here. There are gaming differences between the way Korean, Chinese and Japanese gamers (to name a few) play when you compare it with the way we play. In those markets, it's pretty normal for a single gamer to follow up with different MMOs at the very same time. You'll see sometimes these crazy screens with four gaming windows open and all their characters moving from A to B, farming automatically stuff.

We, on the contrary, focus on a small number of games and do not "enjoy" the perks of the auto-play feature. It has never been a wide community request here, tbh. Now, would I like to have this feature in my version of DSO? Not really. Not for DSO or for any other game of the kind that I play or I've played. The simple reason is that I enjoy farming or, in other words, I find farming and dungeon running an intrinsic part of my gameplay experience. Anything that automates that process distances myself from the game I am playing. Which is not cool.

I guess you are asking because you'll like to know whether we are implementing the Auto-Play feature in DSO. Well, we are not. ^^

Hey there mister,

No, I am afraid we do not have more news about this topic in particular.
#Ifeelyourpain T_T

Hey there mister,

Thanks a lot for your interest in helping us. It's quite unfortunate the way some individuals performed in the past to serve their very own interest... Throwing trust and sincerity down the toilet - believe me, I am one of the first ones whose face is all swollen because of all the facepalming... What I can tell from my side and also the Customer Care people in Bigpoint is that we try to manage our teams in the best way we can and this includes learning from past mistakes to ensure that they do not repeat themselves in the future - this includes internal communication and further tracking. Since it's not nice for the community nor it is for us.

In the end, remember as well that we are all humans, prone to mistakes and to solutions.
We learn with each new experience - specially when it comes to work as a big family/team. ^^

... The princess... Yuks. Can you all see me more like this, please? Thanks.
(Off the record: I only put that face when entering in a roadmap review meeting).

Hey there, I guess you are referring to the drop issue here? We have introduced some minor changes to some features of the event (extra difficulty levels, for instance) but the rest remains pretty much as before. I am finishing up the guide today and the translators will do their job to ensure that this gets translated for everyone out there.

Hey there!

1. All our amazing admins are compiling all the positive and negative feedback of each of the communities in a sheet. We'll send this to the team with clear suggestions as to how to improve it for a next run - I expect those changes to happen.
2. As I mentioned earlier, yep, we are aware of those. It's a matter of time until they arrive to the hands of someone to fix.
3. Yeah, the Sticker Book is in the backlog but not completely out of life yet. I am personally sending monthly reports in which I am asking for more possibilities to address clogged inventories - so I totally understand your pleas here.
4. We have tweaked the Ice Missile with rel174 (check it HERE)
5. Ikr, this forum is rather archaic... But I am sure you can still access it via your phone.

Hey there,

Could you please tell me in which moment of my answer do I confirm the 60% off? Nope, I just confirmed that the Draken have been lowered a little. There was a version on the TS where they were drastically lowered but this was addressed by the team, along with Cursed Pearl drops. Now get that finger away from my eye, please! It hurts!

Thanks for the meme. It did not make me laugh at all.

Hey there Alaniaris,

in the current version of the event and with those difficulty and level restrictions, those players can participate in the Dragan event but cannot in the challenges - I have already pinged the designers and we'll try to fix this for release 175 (this is, when the event is still running) so hold in there.

Hey there,

wow, the irony-meter really exploded next to mine and left my coffee full of dark stains... I hope I do not get sick of those as well. And no, sorry to disappoint. DSO did not get on me. Gastro did. Yukes.

The mistake with the serves was a terrible one, I'll give you that and I seriously hope that the person in charge learnt something that day because it was not funny for either you or me. As for the banners, I cannot say that I like sales banner either but you can always just wait for a couple of more seconds and head directly into the game.

Hey there,

No that one, please! Jokes aside, I have not heard or seen any reports about this one on a big scale. Please send a report to our Customer Support team if this keeps on happening. If there are more reports coming in, we'll certainly push for investigation.

Hey there,

We have a handful of achievement bugs that we want to address.

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And this will be all for today. As I said, thanks for your patience and if you have something else you'd like to discuss, remember that this is a free forum where we all partake freely with opinions and experiences - just do it constructively, without attacking anyone, and you shall be fine.

Kind regards,
Haruki

 

So after new update 174 go to kill Herald PW get all the way through both maps go to enter his lair and what do you know kicked back to Cardhun this happened to anyone else ?
Thanks bug.point really loving your game
Wasted 30-45 minutes for SFA !!!!
Do your developers even attempt playing this crap they dishing up to us ??

 

Hello Haruki I was reading the October event schedule and I noticed FULL MOON coming again at 15 of October. Is this some kind of mistake or for some reason we'll have double Full Moon event before Karabossa?