Announcement Ask the CMs in English

Discussion in 'Headquarters Archive' started by CM Greg, Jul 14, 2015.

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  1. Taliwaya

    Taliwaya Forum Greenhorn

    Greetings All, I was wondering when and how we will get the new comp codes for latest fix?
     
  2. MegaNuker

    MegaNuker Forum Ambassador

    If you think BP will never find out that is very shallow thinking. Please note when they find out I am sure you would wish you never did that in the first place.
     
  3. EhtovK

    EhtovK Old Hand

    Hey, psst psst, BP just broke their own T&C (but don't tell anyone):

    7.4 ADJUSTMENT OF FEES AND CHANGES TO PREMIUM SERVICES

    Bigpoint may, at any time, modify the fees for Premium Features or introduce new Premium Features or forms of payment. In the event that Bigpoint modifies the fee for any Premium Feature, Bigpoint will provide notice to users six (6) weeks before the change will take place.
     
    -Skygazer- and Bubble like this.
  4. geoff1

    geoff1 Someday Author

    why has my premium disappearred
     
  5. _Baragain_

    _Baragain_ Living Forum Legend

    Not so simple... your andermant costs are based on where your account was made, not where your IP is at the moment you go into the store. I've heard stories about people who obtained accounts through... "unscrupulous methods." They were then confused why the prices were in a foreign currency and they couldn't change it. You know... from time to time, BP is a little smarter than the people who would seek to abuse the system.
     
    MagicMoon89 likes this.
  6. Ella

    Ella Someday Author

    Your andermant costs are based on where you are playing,log in... Ofc it will be in costs of where you made your acc but just until the first system check,what became very often.
    You can read more about that here,dont have a time to translate.

    http://hu.bigpoint.com/drasaonline/...magyar-a-rendelesi-oldalam.62922/#post-632663
     
  7. CM Haruki

    CM Haruki Community Team Team Drakensang Online

    Hey there playful creatures,

    jumping in to tell you that the Community Roadmap has been updated with more details about the release 162 so click HERE to access it, if you have not done so (it contains only a little preview of some of the major changes, although there is also a bug list prepared and some more details improvements to be described in patchnotes).

    We are currently finishing it up and testing it and hopefully we can bring it on to all of you next week. I will answer tomorrow the different questions that have been raised here and comment on price increase, hotfixes, compensations and current status quo and other juicy stuff.

    See you tomorrow!!
     
  8. funsit

    funsit Forum Greenhorn

    Dear CMs Greg and Haruki,


    [content removed]


    I'm sorry that I write here, it's just disgusting attitude of the players. Why shut down the fan group? Why BP Administration so disregard refers to the players? I love this project, even when new releases are errors or problems entering in to the game ... Excuse me, but then my heart completely broken:(:(:(:( ....
     
    Last edited by moderator: Mar 3, 2016
  9. Troneck86

    Troneck86 Forum Great Master

    The casino system has infested the Draken currency now too, eh? Splendid. Still see no mention of Realm Frags.
     
    trakilaki and Armando like this.
  10. Rhysingstar

    Rhysingstar Forum Ambassador

    Obviously the drop rate of realm frags could have been increased immediately or even before the need to have more was implemented, but that would go against the standard procedure with DSO. Raise what players need, then after several months of lying, sorry, promising to fix the drop rate, they wait to see if they can get enough players to forget about it. After all, when something might benefit players, they have to study, test, confirm, investigate, and finally push off implementing it. Otherwise we wouldn't have anything to complain about.

    I'm not sure if they get paid based on the number of complaints by players or if they simply get a bonus for it. They certainly go out of their way get complaints, so it has to be one or the other.
     
    anonynoob and Troneck86 like this.
  11. CM Haruki

    CM Haruki Community Team Team Drakensang Online

    Hey there people,

    jumping in to offer some answers. I will still need to come on Monday to finish answering and delve a little bit more on Crafting 2.0 group improvements, connectivity issues and hotfixes, and other wonders - but as for now, please find the next batch of CM answers.



    With the code-name American Project (that code-name may be subject to change because... we like to play with names around) is basically a project in the pipeline that it is connected to our NA servers and to the players that depend on that server. At the moment though, this project is on hold and waiting for a more proper time to revive it (the same goes with server migration, by the way), if needed.


    Error 23 has been a constant from Tegan, yes, and we are monitoring it with the help of Customer Support, who are gathering all details from affected users. You probably have seen it already but we created a special thread the other day for this. Sorry to repeat myself but no server migration happening any time soon.


    Hey there,

    sure, Support has been having some rough days and they have been doing all an awesome job. As for your other request, we have put out a bonus code for this weekend but we are also preparing other juicy stuff for next week as tokens of appreciation so... stay tuned. ;)


    Are you asking for an option to do that or for a personal opinion or take on that?
    We are not planning to implement a PvP available only for max levels, no. But we definitely have to work towards a better matchmaking system and balance features, which is anyways in the pipeline.


    Hey there,

    just a very quick answer to comment on the fact that yes, we are taking care of those two situations because they are not ideal at all and no fun. PvP is a big part of this year, as we have been saying, and it´s not only about adding stuff but also consolidating it.


    Hello there,

    yes, social features are definitely important in 2016 and this relates not only to grouping but also to guilds. We wanna give guild halls, more administrative ways to manage guild, more capability for guildies, and the 10vs10 is also a mode that we want to implement. Ideally there would be different battles happening daily with different prices for the guild and the combatants involved. However, we cannot disclose much information at this point and we will do so in the upcoming months.


    Hey there, check here!! (Search for the Heredur and Arachna stament)


    I understand your concerns but at the moment I am unaware of any change happening on the Andermant cost for the USA, in either direction. We will try to get an official statement about that one - but not sure when that will happen.


    I would like to comment that the repricing has not come from the DSO team specifically but from the payment team at Bigpoint and the Customer Care support is carefully monitoring the reactions to it. Ok, I understand it's pretty cr*p when your country is one of the ones who get the prices raised (if your country would have had unfair high prices in correlation to other group of countries and got them reduced, you would be singing a different tune). When it comes to pricing and fairness, we are traversing a very complicated territory where we won't be able to satisfy all the demands and necessities of all customers from all geographical locations together. That is, simply, not possible. I am sorry if this movement has fallen bad on your heads, guys.


    Ajam... Can we make a Spanish omelette now?


    We are still working on this but I will send that to QA to see if it rings a bell. Thanks!

    --------------------

    As I said, coming back on Monday and resuming typing.
    Have a nice weekend, everyone!!

    Cheers and regards,
    Haruki
     
  12. trakilaki

    trakilaki Living Forum Legend

    Not just the casino system infested the Ugly Gnob ... but now you can buy drakens.
    Awesome isn't it?
    Knowledge, gear, mounts, events, honor points, cloaks, GoPs, Event Gems ... now even Drakens ... you can buy everything from the day one when start playing. But wait ... Asians are not comfortable with the grinding system and picking up things from the ground ... so they offer them an Bot system (for which our western fellow players were permanently banned) ... making us the old "western" players second-class "citizens". :cool:
    I can entirely predict the next features ... one of which would be legally selling/trading accounts.
    Off we go to Asia ... and forget about the old "western dirtbags".

    Luckily ... we have plenty of new games to play.
     
    mrmlja, anonynoob, Yogo and 3 others like this.
  13. BLASTUP

    BLASTUP Active Author

    from where u can buy draken ?
     
  14. trakilaki

    trakilaki Living Forum Legend

    From Mr. Gnob of course ... he is now accepting andermant XD
     
    mrmlja and BokiSablja23 like this.
  15. Rhysingstar

    Rhysingstar Forum Ambassador

    I'm sure the 3 freemium days, the couple of hp pots and a small pack of red ess helps some players, but why not really step up and show players that DSO really cares about all we've put up with for the past 5 weeks.

    How about 10 realm frags for every "error 23" message we've gotten over the past 5 weeks?
    How about 3 freemium days for every "cannot connect" message we've gotten over the past 5 weeks?

    It never takes 5 weeks or longer to fix some bug that benefits the players.
     
    BLASTUP and buzzed99 like this.
  16. Troneck86

    Troneck86 Forum Great Master

    That open letter was full of optimism. The bottom line must still be looking promising, especially with all of the commitment to the Asian market. That 3 day, 5 pot, and 300 red essence package is a nice juicy spit in the face to all that have been affected by the connectivity issues. You guys are so out of touch with reality it is staggering, and past the point of a lunatic laughter. I cannot even try to make light of how backasswards things are being run and implemented. Still full of optimism even though we are almost 1/4 of the way through with 2016. Great things are coming guys, just bear with them.
     
    BLASTUP and semen470 like this.
  17. PakNorTosh

    PakNorTosh Forum Greenhorn

    Just sad....
     
  18. TablaKing

    TablaKing Forum Apprentice

    Since Gnob is offering Draken for Anders, i wanna do the reverse..... selling Draken for Anders :)
     
    ekant1992 likes this.
  19. wangwang

    wangwang Active Author

    There is no way the bot system would be implemented in global servers,chill.
     
  20. ekant1992

    ekant1992 Padavan

    Even better , i would like to trade andernments and drakens for real $ ... This is turning from a F2P too P2W
     
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